CLUSTER RESERVATIONS AGENT A MILANO

Our goal is to create inspiring spaces and relaxed rituals that are uniquely conceived for the way we, as cosmopolitan luxury travellers, want to lead our lives now. Do not miss the opportunity to join us, an Italian luxury hotels company, where hospitality is a genuine passion, love and dedication towards our Guests. Cluster Reservations Agent: Summary of Responsibilities: Reporting to the Manager, Cluster Reservations, responsibilities and essential job functions include the following: Consistently offer professional, friendly and engaging service Build rapport and establish brand loyalty through reservations process Answer telephone and email inquiries in a timely manner Determine Guest's needs and quote the appropriate room and rate as per requirements Assist Guests regarding hotel facilities in an informative and helpful way Respond to enquiries about hotel products and services over the telephone and  email, etc. Book reservations with accurate information to ensure Guests' expectations are exceeded Book and enter room reservation requests using the company reservations systems Update and check reservations ensuring a flawless check-in and check-out process Ensure knowledge of all facilities of the different hotels of the chain, services and hours of operations in order to respond confidently and effectively to inquiries Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned Ensure revenue is maximized by up-selling guest rooms & suites and recommending hotel facilities Liaise with Sales & Revenue Management and other departments as required Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated Drive Rate and RevPAR through selling the right room to the right Guest Be able to cross sell different Dedica Anthology properties and increase cross sell conversion  Qualifications: Previous cluster reservations experience preferred Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Proficient in English language and Italian (Verbal and written), third language is an asset (preferably French, Hungarian, Czech, Arabic and Russian) Possess full command of CRS, PMS and other Microsoft applications (necessary training will be provided) Computer literacy in Windows, MS Office Suite, PMS / Reservations systems (Opera & Marsha) is an added advantage Must be flexible in terms of working hours evenings and weekends (shift pattern) What we offer: A welcoming and inclusive International working environment in one of the most vibrant European cities with a centrally located office Extensive training and development programs for career growth Very competitive remuneration plans If you think to be suitable for this position, please submit your CV in PDF format.