Customer operations support

JUNIOR CUSTOMER TECHNICAL SUPPORT Vision: La nostra società cliente fa parte di un gruppo multinazionale e fornisce soluzioni software per il mondo retail moda. Lattenzione al cliente e lalta qualità dei servizi forniti, garantiti da una realtà a misura duomo, unite allappartenenza ad un grande gruppo ne fanno una società altamente competitiva e con grande solidità. Luogo di lavoro: Mestre (Ve) Mission: Il candidato entrerà a far parte del team service e supporterà i project manager nella gestione richieste dei clienti per la risoluzione di problematiche tecniche inerenti lerogazione dei servizi offerti. Job Description: Più in dettaglio la figura inserita si occuperà di: Curare il rapporto con i clienti e Help Desk IT; Interfacciarsi con i programmatori e i Project Manager; Supportare il team di sviluppo; Requisiti Minimi: Neodiplomato, o esperienza anche minima, in ambito informatico; Conoscenza dei sistemi informatici; Buone capacità di problem solving; Ottime doti relazionali; Passione e curiosità per il settore. Requisiti Preferenziali: Conoscenze di programmazione: VISUAL BASIC 6,. NET, C SHARP. Inquadramento: Il pacchetto retributivo sarà commisurato alla effettiva esperienza e comunque in grado di soddisfare anche le candidature più qualificate. L'inquadramento verrà concordato con il candidato in fase di colloquio con lazienda. I candidati interessati, in possesso dei requisiti richiesti possono inviare il proprio curriculum vitae a service@adamiassociati.com

CHI SIAMO Dal 1995 TWT, azienda Italiana, è leader nel mondo dei servizi TLC e ICT. Specializzata nel settore B2B, dove è diventata sinonimo di digital trasformation, TWT segue le aziende step by step, dalla fase progettuale fino all’assistenza post vendita, per ottimizzare i processi produttivi e semplificare il lavoro delle persone che ne fanno parte. Siamo veloci, smart, accessibili, in grado di offrire soluzioni sartoriali integrate e ottimizzate per la completa digitalizzazione delle aziende che potranno contare su un Customer Care interno e dedicato per una risposta sempre immediata. La nostra connessione parte da te per diventare parte di te Entra a far parte della nostra squadra di persone appassionate del proprio lavoro per costruire insieme le connessioni del futuro. In TWT coltiviamo e valorizziamo il talento di tutti in un ambiente innovativo e dinamico nel quale potrai far crescere le tue competenze. Le persone sono il cuore di tutto quello che facciamo, crediamo nel lavoro di squadra e nelle potenzialità di ogni componente del team. Non smettiamo mai di migliorarci, ci poniamo obiettivi ambiziosi e accettiamo ogni giorno nuove sfide da affrontare e vincere insieme. CHI STIAMO CERCANDO: Il candidato entrerà a far parte del team Assurance e supporterà gli specialisti d’area, nella gestione richieste dei clienti business, Reseller e Wholesale per la risoluzione di problematiche tecniche inerenti l'erogazione dei servizi offerti. COSA CI ASPETTIAMO DA TE: -Gradita ma non indispensabile pregressa esperienza in strutture di Customer Support di aziende TLC; -Passione per il mondo delle telecomunicazioni, intraprendenza e voglia d’imparare. -Diploma o Laurea (preferibilmente ad indirizzo delle TLC o informatica) COSA OFFRIAMO: STAGE di 6 mesi con rimborso spese

CUSTOMER PROJECT MANAGER AREA INBOUND (COD. RCG021) Reliance Consulting Group ricerca, per conto di azienda campana leader nell'erogazione di servizi per la gestione delle Customer Operations (Contact Center Inbound e Outbound, Credit Management, Marketing e Ricerche di Mercato), un CUSTOMER PROJECT MANAGER AREA INBOUND da inserire in organico. La risorsa si occuperà: - Della gestione e dello sviluppo operativo della commessa attraverso il coordinamento di risorse e progetti; - Del supporto degli operatori nel raggiungimento degli obiettivi; - Della gestione delle attività previste dalla commessa; - Della soddisfazione delle attese del committente. Requisiti: - Laurea Magistrale in Ingegneria, in Giurisprudenza o in Economia Aziendale; - Consolidata esperienza in ruoli analoghi nel settore, con particolare riferimento alle attività di Contact Center Inbound; - Elevata capacità di gestione ed organizzazione di progetti e risorse; - Forte orientamento al risultato; - Buona conoscenza della lingua inglese; - Ottima dimestichezza con i principali applicativi informatici. Sede di lavoro: provincia di Caserta.

Mediacom, azienda specializzata nell'erogazione di servizi in outsourcing, per la gestione delle Customer Operations: Contact Center Inbound e Outbound, Credit Management, Marketing e Ricerche di Mercato è alla ricerca di un Customer Project Manager Inbound.Il ruolo prevede la responsabilità della gestione e dello sviluppo operativo delle commesse attraverso il coordinamento di risorse e progetti, garantendo la soddisfazione dei clienti nel rispetto della qualità e della marginalità attesa.Si richiede:o Pregressa esperienza in ruoli analoghio Elevata capacità di gestione e organizzazione di progetti complessi, empowerment, coaching e sviluppo collaboratorio Competenze analitiche per la comprensione dei budget personali ed aziendalio Conoscenza dei sistemi di monitoraggio e controllo performanceo Ottima conoscenza dei principali applicativi informaticio Ottima conoscenza della lingua inglese Titolo di studio LaureaSedi di lavoro: Aversa e Milano Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Customer Service Representative JOB DESCRIPTION Job Purpose The CSR is directly interfacing the Customer after the delivery of the product. He/She is the initial point of contact for any operative issue, answering Customerâ€(TM)s questions and providing technical assistance. At any Customer request, the CSR initiates and/or implements corrective actions as needed, in a timely manner, in order to ensure that an excellent standard of service and a high level of Customer satisfaction is achieved and maintained. He/She is responsible to monitor and coordinate the support internal activities so they are rightly addressed, acting as a liaison figure among the hubs. CSR specific duties may vary according to the different type of contract/service provided to the Customer, anyway the key responsibilities al listed hereinafter. Organisation Key Responsibilities - Ensure the reliability of the training device. - Receive, process and verify the accuracy of the Customer reports (issues) and requests through the organization internal mainframe systems (e.g. Support WebPortal). - Plan and hold â€~On-siteâ€(TM) intervention, whether can be aimed to monitor the system status or to carry out maintenance operations. - Schedule and hold periodic meetings with the Customer (involving other areas) in order to gather feedback on the provided services and products and to assure the Customer needs are fulfilled. - Evaluate the priority of important and urgent tasks. - Produce, update and validate documents such as Technical Manuals, periodic reports and summaries. - Review the Customer and Service requirements for the support solutions. - Provide Training Courses and Rollout sessions to Customer personnel (e.g. instructor pilots, technicians) to properly operate and maintain the system after the handover. - Evaluates the project risks in order to carry out all the actions to mitigate the impacts. - Participate and provide expertise to improve the design development of new products, to increase the reliability and maintainability to better meet the Customer needs and expectations. - Evaluate the initial Spare Parts stock and review any possible changes in terms of amount and items according to the obsolescence status and/or other training requirements.

Operations Supervisor - Rovido (Milano) Operations Supervisor - Rovido (Milano) Location IT-Rovido (MI) Posted Date 4 days ago(18/06/2018 16:57) Job ID 624397 Company Amazon Italia Transport Srl Job Description Amazon is looking for an Operations Supervisor to support the Shift Managers to drive innovation and execution in transportation networks. You should have the drive to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight an...

Our Client is a Multinational US Company, leader in the production of Power Units and small and medium Diesel Engines for a wide range of Customers, Dealers and B2B in the Automotive, Construction and Agricultural Industry. Advanced Pre and post Sales culture, supported by New Digital Projects, are today allowing improved Services for the Sales Organizations worldwide, Distributors and Dealers, OEM’s and Sales offices, meeting the Customer’s needs and expectation of Service Management. The candidate we are selecting will be in charge of the implementation of the Digital Transformation Project. The position is open for a Customer System Solutions Manager Digital Transformation projects BASIC FUNCTION Responsible for Field Customer Support Systems, He/She: Proposes and coordinates the development and implementation of web based and IT Systems able to provide technical support and documentation to the Service Dealers, Distributors, OEMs and regional Sales offices. Implements Digital Transformation projects deeply changing the way in which the company interacts with its Distribution network and End Users. SPECIFIC RESPONSIBILITIES The Manager, with the support of his/her team, is responsible of developing, planning, budgeting, overseeing all Aftermarket Customer Support Systems for Diesel Engines Globally. More specifically: Defines specification, assures maintenance for and web-based platform systems to make technical documentation available to third party companies associated to the Company Service and Parts Network, to OEM customers and their network when so regulated by OEM Service Contracts. Proposes, defines and coordinates projects for developing: Diagnostic tools and functionalities for Electronically controlled Common Rail Diesel Engines Web based Spare Parts Look up, Parts Ordering system and Warranty System E-commerce and Mobile Apps Web Platforms and other web-based IT systems for Aftermarket Parts & Service IT Systems aimed at supporting OEMs Customer end-of line and on-field using available technology to better meet customer needs. The Candidate we like to meet has a University level of Education, Web based and IT knowledge as well as proven project and team management. Experience in after sales and service is a plus. The ideal candidate is fluent in English, has good attitudes in dealing with colleagues at all levels and Customers worldwide. Problem Solving, independence, attitude to travel managing situations within different cultures is a part of the position. Providing leadership through effective goal setting, support, delegation and communication, He/she Assigns tasks to the team allowing to effectively perform and assuring they deliver high-quality product in alignment with the overall products delivery schedule: Supervises the creation and maintenance of technical documentation to support Spare Parts identification and sales, such as. Assures support, informs, periodically travels and meets colleagues in Spare Parts Sales, Service Network management, Engine Sales globally in all Regions (EMEA, NA, LATAM, CHINA and APAC, INDIA) to train in the use of the tools, to get their feedback and collect information about their needs. Coordinates and develops synergies, encourages the implementation of common systems whenever possible, with the colleagues responsible for the same activities for Kohler gasoline engines and with the other entities and companies of Power Group. Supervises the creation, developing, writing and editing technical documentation to support operation and maintenance of products, such as Use & Maintenance Manuals, Service Manuals for service workshops, training and service tools documentation. Coordinates planning, scheduling, delivering, and communicating the status of related projects and provides periodic reports, keeping management informed of area activities and of any significant concerns or problems. Ensures customer receives required data in a timely manner. Grants support to OEM’s and OEM’s network about the above-mentioned topics. The Company offers: A Permanent Contract directly with the EMEA HQ, Based in Reggio Emilia (Italy) A highly professional environment, advanced technology with focus on Quality and Customer Satisfaction. To apply for this position We invite interested candidates m/f (Legislative Decree 903/77) meeting the requirements of the position Customer System Solutions Manager Rif. 263/19 CSSM to send: updated CV, covering letter. Kindly send you CV and letter of presentation in English or Italian. For first contact with qualified candidates, the initial interviews can be conducted via Skype. You are welcome to contact Susanne Kristiansen, s.kristiansen@kpconsulting.it, Senior Executive Consultant. Responsible for this project, or contact our office directly on 0039 0522 512067. All candidates meeting the described profile will be contacted within two weeks. K&P Consulting Srl, as a permanently associated company in the Register of Employment Agencies Ref. No 39/0002041, invites all candidates (Law 903/77) to read the privacy statement (Article 13 of Legislative Decree 196/2003) on the website www.kpconsulting.it

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Il nostro Cliente è una Azienda di processi e trasformazione che opera da anni nel settore Fabrication & Welding. E’ produttore di componenti e sotto gruppi assemblati di carpenteria meccanica. Con una produzione customized è Fornitore Certificato di una prestigiosa Clientela OEM Internazionale operante nei settori: Agriculture, Construction, Paving, Lifting e Telehandler. La Società è un’importante realtà Emiliana fortemente dedicata alla Qualità e elevata Customer Satisfaction in grado di soddisfare i livelli di standard Quality & Service più elevati richiesti dai maggiori Gruppi internazionali. Opera con un organico aziendale di più di 200 persone. In una fase di continua crescita della propria struttura, ci ha affidato la ricerca e selezione di un OPERATIONS MANAGER Clienti OEM Internazionali – Costruttori Macchine Settori: Agriculture, Construction, Paving e Lifting Equipment Rispondendo al Direttore Generale, l’Operations Manager svolge un ruolo centrale e di responsabilità nella gestione, sempre più efficace ed efficiente, nella programmazione giornaliera ed a medio e lungo termine delle attività Operations. Rappresenta la cerniera tra i diversi settori aziendali. In linea con gli obiettivi definiti e condivisi con la Direzione Generale, sarà sua responsabilità garantire il miglioramento continuo dei processi produttivi interni ed esterni. Opera con il proprio team alla ricerca di ottimizzare i processi di produzione e i risultati complessivi aziendali. Sarà sua cura assicurare il rispetto degli obiettivi di efficienza, competitività ed aggiornamento tecnologico utilizzando funzioni e processi in ottica Lean Manufacturing. L’Operations Manager promuove l’evoluzione tecnologica (ricerca di processo e innovazione metodi) e organizzativa del processo produttivo, identificando e proponendo soluzioni idonee ad incrementare la produttività, nel rispetto degli standard qualitativi e di servizio richiesti dal cliente. Le sue responsabilità comprendono il budget Operations e la definizione dei KPI per le singole aree aziendali oltre che il rispetto delle normative aziendali e delle disposizioni di legge in materia di sicurezza. Sarà suo compito assicurare un’efficace gestione delle risorse umane coordinate garantendone la motivazione e lo sviluppo professionale. Nella visione aziendale, a breve e medio termine, l’Operations Manager: • Collabora nella definizione di budget produzione, fornitori, conto lavoro e acquisti monitorandone l’attuazione, • Gestisce la funzione Operations al fine di rispettare gli obiettivi fissati e condivisi con particolare attenzione al rispetto degli standard di qualità ed alla completa soddisfazione del cliente, • Promuove e partecipa a progetti che coinvolgono altre funzioni aziendali a supporto del raggiungimento dei target fissati e Best Practice, • Controlla i carichi dei reparti con particolare riferimento alle risorse umane e materiali che possono rappresentare un bottle-neck (MRP / RCCP Analysis), • Propone progetti di investimenti sulla base di analisi di costi e benefici, • Identifica opportunità di miglioramento dei flussi delle informazioni (HW/SW) e dei materiali (relayout), • Monitora l’avanzamento degli specifici progetti sul prodotto (Cost Reduction & NPI), • Sviluppa e gestisce progetti di carattere impiantistico (installazioni & modifica layout) • Delegato da Datore di Lavoro, assicura il rispetto delle normative di igiene e sicurezza sul posto di lavoro. Pone una particolare attenzione ai servizi generali, tecnici e di manutenzione. Nella quotidianità, all'Operations Manager è delegata l’organizzazione e la gestione complessiva dello svolgimento delle attività e risorse preposte, cosi come le situazioni che possono intaccare l’ottimale svolgimento delle attività lavorative richiedendo interventi di Problem Solving. Operando con il Team dedicato, le attività e responsabilità comprendono: • Gestione e controllo del personale Area Operations, • Collaborazione nella gestione Fornitori e Acquisti, • Monitorare il portafoglio Ordine Clienti e Spedito Giornaliero (medio mese e puntuale) ribilanciando le risorse interne/esterne (bottlenecks & materie prime) al fine di garantire il rispetto delle consegne concordate con il cliente, • Monitorare il flusso dei componenti in acquisto in termini di costo specifico, livelli di stock & timing della fornitura, • Monitorare l’utilizzo delle risorse interne nei termini di rendimento/efficienza ed opera per migliorare il sincronismo tra le diverse fasi del processo di trasformazione (skills necessari legati a logiche lean quali TPS), • Monitorare la gestione delle attività manutentive sia ordinarie che straordinarie. Garantisce la rispondenza dei prodotti aziendali agli standard di Quality & Service definiti con i propri Clienti interfacciandosi direttamente o tramite Call Conference con gli stessi, svolgendo un ruolo di riferimento rispetto alle diverse Aree Aziendali. Il candidato ideale è un Manager di cultura Europea, con Laurea in Ingegneria Meccanica o affine con significativa esperienza di Operations Management maturata possibilmente in azienda meccanica settore manufacturing con processi di trasformazione legati ad una clientela OEM Internazionale operante nei settori: Agriculture, Construction, Paving, Lifting e Telehandler. Il candidato che desideriamo incontrare è Quality Minded, fortemente Customer & Service Oriented, possiede elevata cultura e knowledge aggiornata dei principali tools informatici di gestione e pianificazione applicata ad ogni ambito del suo lavoro, spiccate attitudini al miglioramento continuo, e Improvements dei processi. La conoscenza dei materiali e soprattutto dei processi produttivi della Carpenteria medio pesante è sicuramente un plus. La funzione richiede la conoscenza TPS Metodology. Il profilo ideale possiede conoscenza, a livello working knowledge, della Lingua Inglese, maturata operando in stretto contatto con una Clientela internazionale. Una seconda lingua è gradita (Tedesco o Francese). E’ una persona strutturata e orientata al Problem Solving, propositiva nell’approccio con buone capacità nei rapporti interpersonali a tutti i livelli, percepita positivamente per la sua affidabilità e forte orientamento al raggiungimento degli obiettivi. L’azienda offre un ruolo centrale e strategico, la gestione di un team dedicato e rapporti professionali di alto livello. L’inquadramento e trattamento economico possono soddisfare pienamente le candidature più qualificate. Sede di lavoro: Emilia **INFORMAZIONI PER SEGNALARE LA SUA CANDIDATURA Si prega di creare o aggiornare il Suo Profilo K&P allegando CV aggiornato (possibilmente con foto) e breve Lettera di Presentazione indicando il riferimento “Rif. 160/18 DOP”. Il Profilo K&P è il documento che ci autorizza alla gestione dei dati oltre a permettere una conoscenza piu completa della candidatura. La selezione ha carattere di urgenza, le candidature maggiormente in linea con il profilo ideale saranno contattate entro 2 settimane. Per eventuali ulteriori informazioni, siamo disponibili al Tel. 0522 512067. Si chiede di esplicitare l'autorizzazione al trattamento dei dati personali (D.Lgs196/03). K&P Consulting Srl, iscritta all'Albo delle Agenzie per il Lavoro, Prot. n° 39/0002041, invita i candidati ambosessi (L. 903/77) a leggere l'Infomativa sulla Privacy (art. 13 D.Lgs. 196/2003) sul sito www.kpconsulting.it

Erasmusu.com is looking for people who enjoy helping others. We really care about our customer support! We look for someone with great communication skills looking forward to work hard and able to help students and landlords from all over the world during the process of finding the best accommodation for their stay abroad. We are looking for someone who can help us doing customer support in the sales team: In this case you will be part of the international sales team who is behind our online chat helping the users of the website with their doubts and needs so that they can find all the information that they need to book their accommodations, meet people, ect. (Monday to Friday from 12 until 20:30) Requirements: To be able to speak and write fluently at least these four languages: French, English, Italian, Spanish. Some skills in Portuguese or German would be also great! Previous experience in customer support will be also welcome.

Dear friends, here is the Job Offer for you with the great career perspectives in Greece. Our Customer is looking for the Customer/Technical Service Advisor; you will be working in a call center of International Company (responding to phone calls, chats, emails). Not sales, support only. It might be technical helpdesk or customer service, depending on your skills. EU citizens only Requirements: Native or fluent Arabic, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Polish, Spanish, Japanese or Turkish Speaker and your English level is min. B1-B2. Conditions: • Paid relocation (flight and 2 weeks of accommodation + support in finding a flat and full administrative support); • Long-term contract 12 month with prolongation; • Health insurance; • Possibilities of professional development and career growth. The salary in Athens is 1100 gross Euro/month in 14 payments (12 months x1100 + 2 extra payments full salaries = 15400/year) + up to 200-250 Euro/month performance bonus + additional extra payments on monthly basis or single payments (around 250Euro/month depending on the project), additional extra payments for working on weekends or extra hours + health insurance. Taxes to be deducted: 23-24% The salary is above the average for this country. Small studio flat may cost 200-300 e/month, shared flat 150-250 Euro/month. 3-4 weeks paid training provided, in Athens. Starting dates: ongoing, let me know when you are available. All interviews held via phone and Skype. If you are interested please send me your CV in English and MS Word indicating -your date of birth - your citizenship (EU citizens only) - your skype ID (please create one) - studies and work experience (especially in customer service if you have any) - your languages level - please put in email subject "Greece/ Language / your name". At TalentsSpace1@gmail.com

International company in Lisbon, Portugal is searching a Customer Support specialist. Requirements: - Knowledge of native Italian + English (B1/B2); - Writing Speed: 20 words per minute. - Initial Contract: 12 months (renewable) Responsibilities: - To respond and record consumer enquiries/questions raised through free phone lines for customers. - To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. - To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. - To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. - To troubleshoot through the use of open questions, support documents and system training. - To be able to offer recommendations to common problems or frequently asked questions.

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning