FOOD & BEVERAGE OPERATIONS MANAGER IN ITALIA

Hosco Location: Florence, Italy Type: Full-time Start date: As soon as possible About the Role: As our Operations Manager, you will oversee the day-to-day running of our cafés and bakeries, ensuring consistency, efficiency, and exceptional customer experience across all locations. This is a hands-on role for someone who thrives in a dynamic, fast-paced environment and has a passion for hospitality and high-quality food. Key Responsibilities: - Manage and support front-of-house and back-of-house teams across multiple locations - Monitor performance, implement systems, and optimize workflow - Lead recruitment, onboarding, and staff training - Work closely with the founders on strategy, menus, and new openings - Oversee inventory, supplier relationships, and cost control - Ensure compliance with health & safety and local regulations - Maintain and elevate our customer service standardsYou Bring: - Proven experience in hospitality management or multi-site operations - Strong leadership and communication skills - An organized and solution-oriented mindset - Fluent in Italian (English is a strong plus) - Passion for artisanal food, coffee, and community - A valid work permit to work in Italy Ready to grow with us? Send your CV and a short cover letter to jobs@melaleucaflorence.it Were reviewing applications on a rolling basis ? apply early! Melaleuca bakery + bistrot Settore: Altro Ruolo: Altro