Ground support system

Randstad Varese, divisione technical, seleziona un Ground Support System Engineer per azienda sita nei pressi di Varese operante nel settore aeronautico. La risorsa prescelta si occuperà di preparare su opportuni data base tutta una serie di informazioni riguardanti la ricerca e risoluzione guasti su piattaforme HW che saranno o sul velivolo M346 ed M345 o su apparati a terra. Conoscenza dei concetti di manutenzione, meglio se applicata al velivolo; Comprovata conoscenza delle architetture di sistemi hardware e software implementate in campo aeronautico; Esperienza e conoscenza degli aspetti di supporto logistico ed operativo dei velivoli e relativi sistemi; Esperienza nella lettura/utilizzo pratico di schemi elettrici, schemi funzionali e disegni tecnici in ambito aeronautico; Familiarità con l'utilizzo di strumenti informatici standard, quali PC e workstation in ambiente DOS, MS office e di tool di controllo di configurazione. Sarà data preferenza a soggetti con familiarità con DB relazionali, meglio se MS SQL. Capacità di operare in autonomia; Buona conoscenza della lingua inglese parlata e scritta; Titolo di studio: laurea ad indirizzo elettronico / aeronautico / meccanico / informatico. Si offre iniziale contratto di somministrazione della durata di due mesi.

3AInformatica ricerca sul territorio di Roma 20 risorse per attività di supporto di primo e secondo livello. I profili tecnici sono 4: Profilo Linux: • Conoscenza base Sistemi Operativi Linux, in particolare per: o Esecuzione procedure di primo livello (e.g. svecchiamento/resize file system, patching, gestione servizi sistema operativo, etc.) o Esecuzione periodica Checklist o Analisi di primo livello dei ticket su SO Linux o Inoltro ticket al secondo livello con tutti i dettagli dell’analisi di primo livello effettuata • Accoglienza telefonica delle segnalazioni utente e relativo tracciamento e risoluzione • Conoscenza Tool di monitoraggio (e.g. Nagios, HP OVO, HP OMI, etc.), come utilizzatore • Conoscenza pacchetto Office • Lavoro in team e su turni (H24 7x7) Profilo Unix (e.g. Solaris, HP UX, etc.): • Conoscenza base Sistemi Operativi Unix (e.g. Solaris, HP UX, etc.), in particolare per: o Esecuzione procedure di primo livello (e.g. svecchiamento/resize file system, gestione servizi sistema operativo, etc.) o Esecuzione periodica Checklist o Analisi di primo livello dei ticket su SO Unix (e.g. Solaris, HP UX, etc.) o Inoltro ticket al secondo livello con tutti i dettagli dell’analisi di primo livello effettuata • Accoglienza telefonica delle segnalazioni utente e relativo tracciamento e risoluzione • Conoscenza Tool di monitoraggio (e.g. Nagios, HP OVO, HP OMI, etc.), come utilizzatore • Conoscenza pacchetto Office • Lavoro in team e su turni (H24 7x7) Profilo Windows/Vmware: • Conoscenza base Sistemi Operativi Windows, in particolare per: o Esecuzione procedure di primo livello (e.g. svecchiamento/resize file system, patching, gestione servizi sistema operativo, etc.) o Esecuzione periodica Checklist o Analisi di primo livello dei ticket su SO Windows e su Vmware o Inoltro ticket al secondo livello con tutti i dettagli dell’analisi di primo livello effettuata • Conoscenza base Vmware (e.g. start/stop Virtual Machine, etc.) • Accoglienza telefonica delle segnalazioni utente e relativo tracciamento e risoluzione • Conoscenza Tool di monitoraggio (e.g. Nagios, HP OVO, HP OMI, etc.), come utilizzatore • Conoscenza pacchetto Office • Lavoro in team e su turni (H24 7x7) Profilo Mainframe/DB2: • Conoscenza base Sistemi Mainframe, e DB2 in particolare per: o Esecuzione procedure di primo livello (e.g. svecchiamento/resize file system, patching, gestione servizi sistema operativo, etc.) o Esecuzione periodica Checklist o Analisi di primo livello dei ticket su Mainframe o Inoltro ticket al secondo livello con tutti i dettagli dell’analisi di primo livello effettuata • Accoglienza telefonica delle segnalazioni utente e relativo tracciamento e risoluzione • Conoscenza Tool di monitoraggio (e.g. Nagios, HP OVO, HP OMI, etc.), come utilizzatore • Conoscenza pacchetto Office • Lavoro in team e su turni (H24 7x7) Completano il profilo capacità comunicative e relazionali, capacità di analisi, di valutazione dei problemi e di problem solving. Inviare curriculum vitae dettagliato indicando in oggetto "Service Desk" a: risorseumane@3ainformatica.it

Our Client is a Multinational US Company, leader in the production of Power Units and small and medium Diesel Engines for a wide range of Customers, Dealers and B2B in the Automotive, Construction and Agricultural Industry. Advanced Pre and post Sales culture, supported by New Digital Projects, are today allowing improved Services for the Sales Organizations worldwide, Distributors and Dealers, OEM’s and Sales offices, meeting the Customer’s needs and expectation of Service Management. The candidate we are selecting will be in charge of the implementation of the Digital Transformation Project. The position is open for a Customer System Solutions Manager Digital Transformation projects BASIC FUNCTION Responsible for Field Customer Support Systems, He/She: Proposes and coordinates the development and implementation of web based and IT Systems able to provide technical support and documentation to the Service Dealers, Distributors, OEMs and regional Sales offices. Implements Digital Transformation projects deeply changing the way in which the company interacts with its Distribution network and End Users. SPECIFIC RESPONSIBILITIES The Manager, with the support of his/her team, is responsible of developing, planning, budgeting, overseeing all Aftermarket Customer Support Systems for Diesel Engines Globally. More specifically: Defines specification, assures maintenance for and web-based platform systems to make technical documentation available to third party companies associated to the Company Service and Parts Network, to OEM customers and their network when so regulated by OEM Service Contracts. Proposes, defines and coordinates projects for developing: Diagnostic tools and functionalities for Electronically controlled Common Rail Diesel Engines Web based Spare Parts Look up, Parts Ordering system and Warranty System E-commerce and Mobile Apps Web Platforms and other web-based IT systems for Aftermarket Parts & Service IT Systems aimed at supporting OEMs Customer end-of line and on-field using available technology to better meet customer needs. The Candidate we like to meet has a University level of Education, Web based and IT knowledge as well as proven project and team management. Experience in after sales and service is a plus. The ideal candidate is fluent in English, has good attitudes in dealing with colleagues at all levels and Customers worldwide. Problem Solving, independence, attitude to travel managing situations within different cultures is a part of the position. Providing leadership through effective goal setting, support, delegation and communication, He/she Assigns tasks to the team allowing to effectively perform and assuring they deliver high-quality product in alignment with the overall products delivery schedule: Supervises the creation and maintenance of technical documentation to support Spare Parts identification and sales, such as. Assures support, informs, periodically travels and meets colleagues in Spare Parts Sales, Service Network management, Engine Sales globally in all Regions (EMEA, NA, LATAM, CHINA and APAC, INDIA) to train in the use of the tools, to get their feedback and collect information about their needs. Coordinates and develops synergies, encourages the implementation of common systems whenever possible, with the colleagues responsible for the same activities for Kohler gasoline engines and with the other entities and companies of Power Group. Supervises the creation, developing, writing and editing technical documentation to support operation and maintenance of products, such as Use & Maintenance Manuals, Service Manuals for service workshops, training and service tools documentation. Coordinates planning, scheduling, delivering, and communicating the status of related projects and provides periodic reports, keeping management informed of area activities and of any significant concerns or problems. Ensures customer receives required data in a timely manner. Grants support to OEM’s and OEM’s network about the above-mentioned topics. The Company offers: A Permanent Contract directly with the EMEA HQ, Based in Reggio Emilia (Italy) A highly professional environment, advanced technology with focus on Quality and Customer Satisfaction. To apply for this position We invite interested candidates m/f (Legislative Decree 903/77) meeting the requirements of the position Customer System Solutions Manager Rif. 263/19 CSSM to send: updated CV, covering letter. Kindly send you CV and letter of presentation in English or Italian. For first contact with qualified candidates, the initial interviews can be conducted via Skype. You are welcome to contact Susanne Kristiansen, s.kristiansen@kpconsulting.it, Senior Executive Consultant. Responsible for this project, or contact our office directly on 0039 0522 512067. All candidates meeting the described profile will be contacted within two weeks. K&P Consulting Srl, as a permanently associated company in the Register of Employment Agencies Ref. No 39/0002041, invites all candidates (Law 903/77) to read the privacy statement (Article 13 of Legislative Decree 196/2003) on the website www.kpconsulting.it

A leading company in Automotive / Motorsport field, with HQ in Emilia Romagna, Italy, is currently searching for a SENIOR CATIA V5 EXPERT: TECHNICAL SUPPORT AND TRAINING You will be the person in charge of the development of new design methodology within the Chassis Design Office, providing support and guidance to designers of mechanical, hydraulic and cooling systems. Your duties will be the following: - Maintenance of and development of new CATIA V5 specific Visual Basic macros (catvba and catscript) - Writing CAD/PDM methodology documentation and training material - Introducing new solutions and changes on the CAD system We expect you to have the following skills: - Degree in Mechanical Engineering or similar - A broad and intensive experience on Catia V5 or V6, with a focus on the following workbenches: Sketcher, Part Design, Generative Shape Design, Kinematics - At least 5 years previous experience of training CATIA designers and of providing CATIA support - At least 3 years’ experience of developing CATIA macros using Visual Basic (catscript, catvba) A previous experience as Catia V5 Designer in Motorsport, Automotive, Aerospace field will be also appreciated, along with the knowledge of Design For Manufacture methodologies and a PDM/PLM experience. Ability to work with various roles (from student level to production staff and then senior management), an helpful attitude, a flexible approach to work under strict deadlines and a good understanding of a fast moving engineering environment, are all essential requirements. Place of work: Modena, Emilia Romagna (Italy) If you think you are the right person, please send your resume to recruiting.tech@it.experis.com @it.experis.com writing the title of the job position in the object.

A leading company in Automotive / Motorsport field, with HQ in Emilia Romagna, Italy, is currently searching for a SENIOR CATIA V5 EXPERT: TECHNICAL SUPPORT AND TRAINING You will be the person in charge of the development of new design methodology within the Chassis Design Office, providing support and guidance to designers of mechanical, hydraulic and cooling systems. Your duties will be the following: - Maintenance of and development of new CATIA V5 specific Visual Basic macros (catvba and catscript) - Writing CAD/PDM methodology documentation and training material - Introducing new solutions and changes on the CAD system We expect you to have the following skills: - Degree in Mechanical Engineering or similar - A broad and intensive experience on Catia V5 or V6, with a focus on the following workbenches: Sketcher, Part Design, Generative Shape Design, Kinematics - At least 5 years previous experience of training CATIA designers and of providing CATIA support - At least 3 years’ experience of developing CATIA macros using Visual Basic (catscript, catvba) A previous experience as Catia V5 Designer in Motorsport, Automotive, Aerospace field will be also appreciated, along with the knowledge of Design For Manufacture methodologies and a PDM/PLM experience. Ability to work with various roles (from student level to production staff and then senior management), an helpful attitude, a flexible approach to work under strict deadlines and a good understanding of a fast moving engineering environment, are all essential requirements. Place of work: Modena, Emilia Romagna (Italy) If you think you are the right person, please send your resume to selezione.motorsport@it.experis.com writing the title of the job position in the object.

International company in Lisbon, Portugal is searching a Customer Support specialist. Requirements: - Knowledge of native Italian + English (B1/B2); - Writing Speed: 20 words per minute. - Initial Contract: 12 months (renewable) Responsibilities: - To respond and record consumer enquiries/questions raised through free phone lines for customers. - To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. - To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. - To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. - To troubleshoot through the use of open questions, support documents and system training. - To be able to offer recommendations to common problems or frequently asked questions.

VmWay Srl, società che offre servizi strutturati nell’ambito ICT, ricerca IT Infrastructure and System support per un progetto presso un cliente a Roma. Di seguito la descrizione delle attività richieste: • Collaborazione alla progettazione e realizzazione architetturale dell’infrastruttura e alla sua evoluzione • Installazione, configurazione e gestione dei sistemi server e di virtualizzazione, di storage e di backup • Gestione di problemi in ambiente operativo di produzione • Gestione sicurezza orientata all’infrastruttura e ai sistemi • Supporto alla fase di rilascio applicativo Competenze richieste: • Utilizzo e conoscenza dei Sistemi operativi Microsoft / UNIX in particolare Linux • Conoscenza dei Sistemi di monitoring, (OpenNMS, Nagios, Zabbix ecc) • Conoscenza della Virtualizzazione in tecnologia VMware vSphere • Conoscenza dei sistemi di Backup • Conoscenza degli ambienti a container e microservices • Conoscenza dei sistemi di CI / CD • Ottima conoscenza dei tool di automazione in particolare Ansible • Conoscenza di Web server in particolare nginx • Conoscenza della suite ELK • Ottima conoscenza dei Linguaggi di shell scripting • Conoscenza dei protocolli di comunicazione TCP/IP • Buone conoscenze degli apparati Server e Storage • Diploma o Laurea in materia scientifiche (Informatica, Matematica, ecc.) Requisiti preferenziali: • Conoscenza della lingua inglese Al candidato è richiesta la capacità di collaborare con i colleghi e di relazionarsi con il cliente/utente; dovrà avere ottime capacità di analisi, di problem solving e di lavorare in team. Orario di lavoro: dal lunedì al venerdì in orario standard Sede di lavoro: smartworking Inquadramento e retribuzione commisurati alla reale esperienza del candidato. Inviare il proprio CV in formato word ed Europeo. Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, ed a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Synergie Italia, agenzia per il lavoro, filiale di Vimercate, ricerca per multinazionale del settore metalmeccanico:  IT Support Il candidato verrà inserito all'interno del dipartimento IT dell'azienda e si occuperà di: Dare supporto tecnico hardware/software/networking ad utenti interni (ed esterni in alcuni casi) su problematiche lagate alla rete aziendale (collegamenti di rete, stampanti WiFi) e alle postazioni pc presenti in azienda Supporto su software di raccolta dati MES, collegamento macchine via protocollo FTP Supporto lato postazioni di produzione su progetto INDUSTRY 4.0, configurazione e messa in rete CN, configurazione trasferimento programmi PC-CN Supporto di base alle attività dell'IT Manager su server e rete aziendale Supporto sistemistico base su problematiche legate al gestionale Dynamics AX Supporto di base su gestionale Microsoft CRM per amministrazione utenti e policy Supporto su piattaforma CODE CREATOR per amministrazione utenti e permessi Supporto all'IT Manager nella gestione/mantenimento dei sistemi informatici in essere Il candidato ideale si presenta con i seguenti requisiti: Ottima conoscenza sistemi operativi client lato gestione, installazione e supporto software and hardware Ottima conoscenza sistemi operativi lato Server Microsoft e architettura Micrososft Active Directory (costituirà un criterio preferenziale l'esperienza nell'uso di server virtuali su piattaforma VmWare) Preferibile conoscenza del linguaggio SQL per query ed estrazione dati su database SQL e ORACLE Preferibile conoscenza o esperienza lavorativa su piattaforme di produzione quali NICIM e MES (Manufacturing Execution System) Conoscenza o esperienza lavorativa su piattaforme gestionali come Dynamics Ax e Microsoft CRM Ottima conoscenza pacchetti Microsoft Office Ottima conoscenza lato networking su reti cablate e wireless Buona conoscenza dell’inglese Ottima propensione al lavoro in team Si offre: Contratto a tempo determinato o indeterminato da valutare in base al profilo Livello e RAL da definire in base alla seniority del candidato Orario di lavoro: full time organizzato a giornata. Sede di lavoro: Vimercate (MB).

Location: Padua (Padova) Job ID: 26722 Start date: immediately Type of employment: Full time Length of contract: Permanent Job description With more than 20 years of experience in definition, design, test development and verification of automotive LED Driver, the Infineon Padua design center, composed by more than 100 engineers, will allow you to contribute to Infineon development in the automotiveLED Market. In your new role you will: Manage and develop competencies of the application engineering team (4 engineers, fast growing): Drive the product definition by capturing the 2020 decade technical market requirements.  Monitor the customer technical support and solution promo...

Laus Informatica srl è un’azienda leader nel mercato di servizi ICT HW w Sw su server, storage ed in ambito networking su tutto il territorio nazionale. Specializzati inoltre nello sviluppo e nell'implementazione di soluzioni informatiche basate su tecnologia Microsoft/ VMware per le medie e grandi aziende. La risorsa, sarà inserita all’ interno del nostro team Managed Services, nel gruppo di Operations - Infrastructure. Si occuperà della gestione delle change e del supporto alla normale operatività dei sistemi dei clienti, delle implementazioni dei nuovi progetti, fino all'escalation da parte del team di Support e Monitoring. Hard Skill: Ottime competenze ambito networking (Switch, Firewall); Ottime competenze in ambito virtualizzazione su tecnologia VMware vSphere; Ottime conoscenze in soluzioni storage SAN e NAS; Buone conoscenze in soluzioni di Backup; Buone conoscenze in soluzioni di Disaster Recovery e Business Continuity Soft Skill: Ottime capacità di lavoro in team; Ottime doti di comunicazione, sia parlata che scritta; Buone doti organizzative e di rispetto delle deadline; Buona padronanza della lingua Inglese, sia parlata che scritta; Disponibilità alla reperibilità e a turnazione (Festivi e Notturni). Nice to Have: Buone competenze in ambito sistemi operativi Server, Windows e Linux (CentOs/Redhat); Buone competenze in ambito virtualizzazione su tecnologia Microsoft Hyper-V; Competenze verticali in ambito Storage EMC-DELL e NetApp; Competenze verticali in ambito networking Fortinet, DELL, Huawei; La figura dovrà essere in possesso di Diploma Informatico o possedere cultura equivalente, con un’esperienza operativa di almeno 5 anni in aziende IT. Completano il profilo: Capacità di problem solving Ottime capacità relazionali, affidabilità, voglia di lavorare con entusiasmo e dedizione, precisione e spiccata curiosità e passione per le tecnologie informatiche carattere proattivo e predisposizione al lavoro in team Sede di lavoro: Milano / Bergamo NOTA: Verranno prese in considerazione soltanto le candidature che rispondono alla descrizione dell'annuncio.

In Service Configuration: TXT Group ricerca per TXT e-solutions, società del gruppo, un In Service Configuration che si occupererà di attività di produzione, emissione ed aggiornamento della documentazione tecnica di modifica e di ispezione delle normative applicabili per velivoli militari. Principali attività: Analisi della documentazione tecnica ricevuta dai Clienti, Fornitori e Eurofighter Partner Companies (EPCs); Analisi della documentazione e della manualistica tecnica disponibile, con particolare riferimento a disegni tecnici, Parts List, schemi elettrici, schemi funzionali degli impianti, specifiche tecniche, Pubblicazioni Tecniche in formato cartaceo/elettronico (CMM, IETP etc.), norme di standardizzazione e cicli di produzione; Aggregazione dei dati oggetto delle precedenti analisi e preparazione di bozze da condividere prima dell'ufficializzazione della documentazione; Valutazione degli impatti derivanti da un'ispezione o da una modifica e delle ricadute sugli elementi di supporto associati (Pubblicazioni Tecniche, parti di ricambio già consegnate, kit di modifica, programmi e procedure di manutenzione, Aircraft Ground Equipment/Ground Support Equipment etc.). Competenze richieste: Competenze di base in campo aeronautico; Buona conoscenza di MS Office (Microsoft Word, Excel e Access); Ottima conoscenza della lingua inglese.  Una buona conoscenza ed esperienza in ambito di supporto logisitico sarà considerato un plus.  Formazione: Diploma di Perito Aeronautico Completano il profilo proattività e passione per il mondo aeronautico. Il candidato ideale ha maturato un'esperienza di almeno 2 anni in supporto logistico.  Si offre contratto a tempo determinato commisurato all'esperienza a la possibilità di sperimentarsi in un contesto internazionale.

Smartercom Italia, azienda specializzata in ambito TLC e consulenza ICT, per ampliamento gruppi di lavoro presso propri clienti di Roma, ricerca esperti Project Manager in InformationTechnology. I candidati che stiamo cercando, dovranno essere in possesso di laurea in discipline scientifiche (Ingegneria, Informatica, Matematica oppure cultura equivalente) ed aver operato in realtà complesse e dinamiche. I candidati dovranno avere almeno 5 anni di esperienza in project management in ambito IT su contesti applicativi di Business Support System e di Customer Care. Per lo svolgimento dell’attività, sono richieste le seguenti competenze: • Esperienza di conduzione progetti in ambito IT; • Buona conoscenza di metodologie Agile; • Consolidata esperienza in Project Management (meglio se certificata); • Buona conoscenza della lingua inglese parlata e scritta. Sede di lavoro: Roma Si propone contratto iniziale a tempo determinato, con possibilità di proroghe; il compenso sarà commisurato all'esperienza maturata. I candidati di entrambi i sessi interessati ed in possesso dei requisiti elencati, possono proporre la propria candidatura inviando il proprio CV citando nell'oggetto il riferimento "PMCC-1017-RM”.

A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. Your role: Don’t miss this opportunity to join a leader in the LifeScience business, benefit from our training program and broad career possibilities. Technical support represents a key feature of the Merck offering to our customers. As a Technical Service Scientist in Life Science within our multidisciplinary Team, you will help unpuzzling scientific challenges and answer highly technical product and application questions for our products. You will support our customers and sales on technical inquiries, protocol optimization and complaints on our product range for research and industry labs. As a contribution to our growing business you will qualify leads and cross-selling opportunities from incoming customers' calls and/or promotional activities. Who you are: - Master's Degree Chemistry or Biology with a proven laboratory experience or PhD - Fluent in Italian and Spanish plus a good level of English are mandatory. - Customer oriented with high listening and communication skills as well as strong ability to identify customer needs. - Enthusiastic to build-up expertise in new technologies. - Creative, solutions oriented and good at doing product analysis and technical comparison for optimal customer experience. - Enjoys working with other people within an international Team and in a dynamic environment What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life! https://www.merckgroup.com/en/careers/jobs/204044.html

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT The HR Policy & Compliance Branch ("HRMOP") is a small specialized team that provides advice to WFP globally on the interpretation and application of HR policies. The team is specialized and technical in nature, and requires a combination of analytical, legal and policy drafting skills, and a legal understanding of the implications of policy changes on the regulatory framework. The P3 HR Policy Officer ("HRPO") will report to the Chief of the HR Policy & Compliance Branch ("HRMOP"), and work under the overall guidance of the Director of HR. JOB PURPOSE The HRPO will provide advice and guidance to HR partners, staff and managers on the interpretation and application of WFP's HR policy framework and the FAO Staff Regulations & Rules, on the basis of formal rules and guidelines, practice and precedents, rulings and opinions of the Legal Office. The HRPO will contribute to the design, development and formulation of HR policies and procedures in line with the objectives outlined in the HR strategy, UN General Assembly resolutions, decisions made by the International Civil Service Commission and in response to organizational changes and reforms. To inform the direction of the policy design and formulation phase, the HRPO will carry out research on best practices and conduct benchmarking with other UN organizations. The HRPO will also monitor and evaluate the effectiveness of HR policies and procedures and identify potential policy gaps and areas where further guidance is required. In addition, the HRPO will monitor compliance with the HR policy framework and promote consistent implementation across WFP offices in the field and across functional divisions at HQ. The HRPO will also contribute to the effective roll-out of new or revised policies by participating in HR policy briefing sessions, communications, and awareness raising activities. The HRPO may be called on to represent the HR Division in inter-agency working groups and task forces established to review specific HR policy matters of common interest. KEY ACCOUNTABILITIES (not all-inclusive) At WFP, we are looking for a talented Human Resources Officer hired at a P3 level to join the Human Resources Policy and Compliance Branch in Rome, Italy. Under the guidance of the Chief, Human Resources Policy and Compliance Branch, and together with other Policy Branch colleagues you will: - Draft WFP policies and procedures papers to support the organization's goals and strategic plan while ensuring consistency with GA resolutions, ICSC decisions as well as other UN Common System group (CEB, HLCM, HR Network, etc.) - Coordinate consultations with all stakeholders (e.g. HR community, staff associations, senior management) on any new policy development to evaluate the impact and effectiveness of existing or coming HR policies. - Provide interpretation and advice on HR policy matters and prepare recommendations to the Chief, HRMTP, for senior leadership, HRM Directorate or other senior managers as well as HR chiefs on waiver requests. - Develop an appropriate communication strategy to inform HR communicate and staff concerned on policy changes; Contribute to the effective roll-out and implementation of new or revised HR policies by conducting/participating in HR policy briefings, communications, and awareness-raising activities, including visits to HR teams in the Regions and Country Offices. - Assist with leading and influencing inter-agency matters, including preparation of position and concept papers. - Represent WFP's interests at inter-agency working groups or meetings where designated by the Chief HRMTP (e.g. HR Network Standing Committee on Field Duty Stations (Field Group) - Build networks and engage with counterparts in other UN agencies on the above matters and share experiences and best practices. STANDARD MINIMUM QUALIFICATIONS Education: Advanced university degree in Law, Human Resource Management, Public or Business Administration, International Relations, or similar relevant fields, or First University degree with additional years of related work experience or trainings/courses. Experience: Typically five years or more of postgraduate progressively responsible professional experience in Human Resources with an interest in international humanitarian development. Experience of managing small teams of staff with related areas of expertise. Languages: Fluency (level C) in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP's working languages). OTHER SPECIFIC JOB REQUIREMENTS - Specific experience developing HR Policies, procedures and guidelines is required. Policy and legal experience within the UN system would be highly desirable. - Knowledge and understanding of the legal processes of the UN common system (including the tribunals) and/or International organizations; Sound theoretical understanding of HR concepts and principles with a broad knowledge of best practices, techniques and processes. - Knowledge of common business principles and processes and the ability to quickly assimilate UN/WFP specific processes and systems. - Good knowledge of the conditions of service for International civil servants as regulated by the ICSC is highly desirable. - Good communication skills with the ability to persuade, influence and adapt communication style to different situations and individuals; ability to draft complex and detailed policy documents and clear concise reports or rationale for human resources decisions. - tailored to different audiences are required. - Strong organizational skills with an ability to plan, anticipate requirements, problems and obstacles and an ability to juggle competing priorities successfully, and to work with tight deadlines. - Ability to establish priorities, and to plan, coordinate and monitor own work plan and those under his/her supervision. - Ability to lead, coach and motivate a team. - Ability to partner with a wide range of people at all levels and across different cultures and to act with credibility and diplomacy. - Ability to build and maintain effective work relationships with human resources counterparts, managers and staff within HQ/regional/country office. - Ability to work independently. TERMS AND CONDITIONS Non-Rotational Nature: mobility is and continues to be a core contractual requirement in WFP. This position is however classified as "non-rotational" which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT The position is located in the Office of the Ombudsman and Mediation Services (HQ, Rome, Italy) and reports to the Senior Ombuds Officer and Mediator. Frequent travel to WFP Country and Field Offices is required. JOB PURPOSE This role will provide informal conflict resolution services to all employees, and assist in identifying systemic issues, trends and patterns, and facilitate change at the systemic level (policies, procedures, practices, structures, culture or attitude). KEY ACCOUNTABILITIES (not all-inclusive) - Provide a comprehensive range of ombudsman services to WFP employees while safeguarding and maintaining the principles of the International Ombudsman Association: confidentiality, neutrality, impartiality, informality, and independence. - Explore with employees and managers in confidential one-on-one meetings their options for addressing their workplace concerns - Provide coaching to address their issues autonomously, and guide them to adequate sources of information - When required and deemed appropriate, provide the following ombuds services: mediation, facilitation, shuttle diplomacy or other intervention. - Act as office case manager ensuring accurate and timely logging of all incoming cases, assign cases to Ombuds Officers and liaise with them on background and context; organize quarterly case reviews and visitor surveys. - Conduct regular official visits to WFP regional, country, and sub-offices to provide in-person conflict resolution services to employees, as well as outreach and training. - Work collaboratively with relevant actors in various offices to achieve informal resolution to work related problems raised by the parties. - Follow up with the parties to receive feedback and where needed or requested, to advise on further services or steps. - Contribute to collecting and interpreting data, and to the writing of the OBD annual report. - Contribute to the identification of both systemic issues encountered during informal conflict resolution, and recommendations for addressing them. - Identify lessons learned for feedback into the system through other avenues than the annual report. - Participate, as required, in corporate initiatives under WFP's cultural change process and the Comprehensive Action Plan (CAP); pro-actively contribute to the desired workplace changes; provide relevant input into related corporate policy initiatives and reviews. - Actively work towards the strengthening of the organization's system of internal justice. - Deliver outreach and learning activities on informal resolution and conflict management to support all employees to efficiently utilize services of the office of the Ombudsman and Mediation Services, and to acquire individual capacity to effectively deal with (potential) conflict. - Keep abreast of developments in the field of conflict resolution and within the Organization. - Contribute to developing state-of-the-art and client-oriented Ombudsman, Mediation and Alternative Dispute Resolution practices within OBD. - Take responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework such as but not limited to racial equity, gender equality and disability inclusion. - Perform any other duties or special projects to support OBD in carrying out its functions, as assigned, including research in the field of conflict resolution and contributions to reports. STANDARD MINIMUM QUALIFICATIONS Education: Advanced University degree in social sciences, administration, human resources or other relevant field, or First University degree with additional years of relevant work experience and/or training/courses in alternative dispute resolution or conflict management. Experience: 8 years of relevant progressively responsible experience of which ideally, two years of relevant UN experience and 6 years in the field of international development, civil affairs, ethics, ombudsman, Staff Relations Management, Training or Coaching. Knowledge & Skills: - Conflict Resolution: Demonstrates in-depth knowledge of alternate dispute resolution mechanism, e.g. mediation, reconciliation, restorative practices. Demonstrates professional competence in conflict resolution, seeking fair and equitable solutions to and prevention of employment related problems. Demonstrates ability to creatively respond to problems and to mobilise, empower or enable other actors to respond where necessary. Able to assist in developing a deeper understanding of conflict prevention, conflict management and conflict resolution. - Analysis: Able to analyse a wide range of factors affecting conflict dynamics and to identify systemic issues (with regard to policies, procedures, practices, structure, culture or attitude) and to formulate clear recommendations for addressing those issues in order to facilitate change at the systemic level. - Communication: Able to create a safe setting in which visitors feel comfortable in being able to bring forward issues or concerns by demonstrating advanced listening skills and the ability to establish rapport and gain trust and respect; speaks and writes clearly and effectively tailors language, tone, style, and format to match the audience. - Outreach and Stakeholder Management: Understand the importance of outreach and is able to deliver oral presentation to various audiences; able to diplomatically handle sensitive information and cultivate productive relationships with target audience and stakeholders. Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP's working language, Portuguese. TERMS AND CONDITIONS Non-Rotational Nature: mobility is and continues to be a core contractual requirement in WFP. This position is however classified as "non-rotational" which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________