Head of customer service

Our client, Getinge, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE INTERNSHIP An internship at Getinge will allow you to develop personally and professionally while having the opportunity to focus on what you are most passionate about. Thinking about the customers, you can make a difference every day. Service/ Customer Service Internship Key purpose of the role: The resource will be included in the Customer Service/ Service Team whose mission is the full satisfaction of internal and external Customers and, through Teamwork, the achievement of the expected service results. The intern will be supporting and trained on: The activities aimed at the management of all orders received in compliance with the service levels provided. The receiving orders and entering data on the system management (SAP), in compliance with the established times Management of Inbound and Outbound calls; telephone assistance to Customers; The following activities of the Team; returns management/ management of complaints / inquiries, credit / debit note management, archiving of documentation Skills and competencies requested: Recently graduated with a Bachelor’s or Master’s degree Excellent interpersonal and communications skills Self-starter with entrepreneurial mind-set Fluent spoken and written Italian and English Good command in Office Precision, Availability, Team working IT Skills: Microsoft Office package. Languages: Fluent Italian and fluent English. Start: in July The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Customer Service Representative JOB DESCRIPTION Job Purpose The CSR is directly interfacing the Customer after the delivery of the product. He/She is the initial point of contact for any operative issue, answering Customerâ€(TM)s questions and providing technical assistance. At any Customer request, the CSR initiates and/or implements corrective actions as needed, in a timely manner, in order to ensure that an excellent standard of service and a high level of Customer satisfaction is achieved and maintained. He/She is responsible to monitor and coordinate the support internal activities so they are rightly addressed, acting as a liaison figure among the hubs. CSR specific duties may vary according to the different type of contract/service provided to the Customer, anyway the key responsibilities al listed hereinafter. Organisation Key Responsibilities - Ensure the reliability of the training device. - Receive, process and verify the accuracy of the Customer reports (issues) and requests through the organization internal mainframe systems (e.g. Support WebPortal). - Plan and hold â€~On-siteâ€(TM) intervention, whether can be aimed to monitor the system status or to carry out maintenance operations. - Schedule and hold periodic meetings with the Customer (involving other areas) in order to gather feedback on the provided services and products and to assure the Customer needs are fulfilled. - Evaluate the priority of important and urgent tasks. - Produce, update and validate documents such as Technical Manuals, periodic reports and summaries. - Review the Customer and Service requirements for the support solutions. - Provide Training Courses and Rollout sessions to Customer personnel (e.g. instructor pilots, technicians) to properly operate and maintain the system after the handover. - Evaluates the project risks in order to carry out all the actions to mitigate the impacts. - Participate and provide expertise to improve the design development of new products, to increase the reliability and maintainability to better meet the Customer needs and expectations. - Evaluate the initial Spare Parts stock and review any possible changes in terms of amount and items according to the obsolescence status and/or other training requirements.

For the Turin plant of a leading International Group present in 21 countries and main supplier in the automotive field we are looking for a CUSTOMER SERVICE AUTOMOTIVE (fluent German) Main Duties and Responsibilities: • Interface with customers logistic planning departments providing customer service. • Monitoring and controlling of customer orders by means of the different IT tools like EDI, web-EDI, customer portals. • Timely processing of shipping orders including commissioning, packaging, shipping processing and loading, monitoring of timely delivery at customers. • Support to internal production planning department (MRP control). • Ensure compliance with customer specific packaging and shipping instructions. • Logistical complaints processing. • Export and customs processing. • Contact persons for finished goods dispatchers. Minimum Qualifications: Completed Bachelor’s in the field of Dispatch Logistics, Economics with focus on material management or in a comparable field. Good German and English language knowledge Offer: Job placement in an international and highly motivating contest. Salary grading will be based on the level of experience. Organizational Integration: Reports to: Senior Dispatch Logistics Specialist About Job è un'Agenzia di Ricerca e Selezione del Personale autorizzata dal Ministero del Lavoro al prot. 13/I/0012148 che offre consulenze integrate nell'ambito della gestione delle Risorse Umane. I candidati sono invitati a leggere sul nostro sito www.aboutjob.it l'informativa sulla privacy (GDPR Regolamento UE 679/2016). Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

Be Part of it This client is a fast growing global player in the fashion industry. Having started as a start up in 2008 this company is now employing 1500 people in 11 cities around the world! What's even better they are still growing. Currently this company is recruiting for innovators in the popular coastal city Porto in Portugal.  Your Challenge You will be responsible for supporting the health of the partner ecosystem, that means you ill be strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization. You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the client's partner community of the best luxury boutiques and brands. Your tasks will include:  •  Be the main person of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities); •  Support partners with speed, quality and service on every communication channel; •  Oversee operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues; •  Liaise with internal departments to ensure that top notch service is delivered to all internal and external customers; •  Identify best practices and help establish process standards that guarantee consistency and efficiency at scale; •  Enhance partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations; • Advocate the partner in the organization to drive value for the partner ecosystem Your Resume •  Fluent in Italian and English  •  B2B experience  •  self motivated •  Result-orientated •  Eye for detail  •  Problem Solver •  Ability to work in a fast paced environment  •  IT - Savy •  Good command of MS Office Up for the Adventure?  Don't hesitate and contact us today if you think you have what it needs! 

For an ICT multinational company we are looking for the Head of Accounting. Reports to CFO - Manage and oversee the daily operations of the accounting department including: IFRS accounting, local statutory accounting, tax and regulatory filings, month and end year process, accounts payable/receivable, cash receipts, general ledger, treasury, trust account statement reconciliations according to the IFRS, supply chain management and VAT. - Monitor and analyse accounting data and produce financial reports or statements managing the reporting according to headquarter processes/procedures. - Oversee the administrative processes outsourced through the Share Service Centre. - Plays a lead specialist role of senior team of subject matter experts (relative to financial responsibility). - Leads the budgetary and financial control activities for a defined financial area within a business unit to meet needs of all stakeholders Corporate, Government and statutory bodies. - Owns relationship with and influences at DR to LOB CFO level. - Resource management responsibility. - Subject matter expert within a defined specialist area and have specialist advanced qualification. KEY RESPONSIBILITIES Functional Knowledge - Knowledge of industry skills to make an impact, including non-financial skills (e.g. process, telecommunications, contracts). - Drives financial performance and gives financial guidance to senior leadership teams and guides more junior roles. - Advises and coaches on financial policy and practices that support company long term goals. - Expert in a number of finance work areas - Specialist roles at this level should be recognised internally for expertise. Complexity of Role - Manages transformation complexity with ownership for delivery of key business unit specific organisation-wide finance programmes. - Ownership and delivery of planning, facilitation and completion of finance programmes - Drives judicious use of resources to maximise productivity and drive cost

La figura ricercata si occuperà di: Management e gestione di un team composto da Account / project manager senior oltre ad altre risorse più junior. People management Verifica dei KPI e degli Obiettivi del Team Gestione rapporto con i clienti Relazione commerciale e corporate con i clienti top della società Negoziazione di deal e accordi e commerciali Presentazione clienti e attività di supervisione in ambito project management Gestione del rapporto con stake holder aziendali interni ed esterni Riportare il proprio operato direttamente alla Direzione Generale Servizi offerti: Field marketing services Head of Field Marketing Service Division - Marketing OperativoSocietà leader nel settore del Field Marketing e Marketing operativoIl candidato ideale possiede:Provenienza dal settore del Field Marketing / Marketing operativoEsperienza nella gestione e coordinamento di un teamOttima conoscenza del pacchetto OfficeEccellente background analitico e numericoBuona conoscenza della lingua ingleseCapacità di Team WorkingFlessibilità e leadership Importante società leader nel mercato del field marketing e marketing operativo con oltre 300 dipendenti e diverse sedi in ItaliaOttima opportunità di carriera.Salario da 40.000 €/anno a 60.000 €/anno

Take this chance and APPLY NOW! Travel and Discover Greece! Moreover, you will be learning Greek and experience Greek music, taste great comfort food and visit their beautiful sights. Don’t forget about their sandy beaches with crystal clear blue water and beautiful landscapes. Start a new career and join international team in Athens. What does this role hold for you? • Solving customers queries by phone or emails • Provide excellent level of customer services • Maintain strong professional relationships with all clients and customers • Reporting to team managers or team supervisor The ideal candidate • Fluent Italian • Good English • Very good knowledge of computers • Good technical skills and familiar with new technologies • Desire to start fresh and move to Athens, Greece • Enjoy talking with people by phone and emails • Candidate must have European nationality • Able to work in fast-pace and competitive atmosphere Always a plus • Attention to detail • A strong ability to multi-task • Nice attitude, sunny disposition Benefits • Excellent Salary • Monthly performance bonus • 2 Extra salaries paid per year • Training provided (Paid) • Free Greek language courses • Extra payment for Sundays or Bank holidays • Extra payment for overtime • Interactive activities: team-building, excursions, themed parties • On-site canteen • International working environment Extra Benefits • Paid flight ticket • Taxi transfer from the airport • 2 weeks hotel accommodation (breakfast included) • Assistance in finding a place of residence. DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

Ricerchiamo un Head of Quality and Standards da inserire nel nostro organico. Siamo una realtà industriale operante nel settore dell’imballaggio metallico da più di 50 anni. Lo stabilimento è ubicato in provincia di Salerno a Fisciano, dove occupa una superficie di 30.000 mq con un organico di 130 risorse in crescente incremento. Il profilo ideale proveniente da studi in Ingegneria Alimentare, di Tecnologo Alimentare, Ing. Gestionale ed equipollenti si occuperà di garantire il mantenimento costante dei sistemi di gestione della qualità e dei processi. In particolare si dovrà occupare riportando al GM: di definire con i vari Responsabili di Funzione, le risorse, gli indicatori e le azioni necessarie per raggiungere gli obiettivi richiesti dai Clienti e dalla strategia aziendale; strutturare e monitorare un sistema di qualità efficace, assicurando il mantenimento delle procedure e la loro stretta osservanza; garantire supporto alla direzione vendite al fine di effettuare corrette analisi di customer satisfaction attraverso flussi costanti di informazioni; assicurare il rispetto delle procedure per specifici clienti in maniera tale che le attività poste in essere e programmate siano aderenti alle richieste; gestire eventuali anomalie legate al sistema e/o al prodotto; gestire il team di professionisti in organico al sistema della qualità, garantendo formazione e monitoraggio dei kpy di ciascuno. Altresì dovrà gestire: • il piano di Audit interni e, in collaborazione con il Responsabile Supply Chain, quelli ai fornitori, al fine di monitorare la conformità dei processi e dei prodotti. • Redigere la necessaria reportistica col DG e le aree coinvolte. • pianificherà con l’Ente di Certificazione del Sistema Qualità il periodo di esecuzione del rinnovo e/o mantenimento della certificazione Il profilo che desideriamo incontrare in aggiunta ai requisiti tecnici dovrà essere portatore di un complesso ventaglio di competenze trasversali e manageriali che gli consentano di rappresentare nelle sue funzioni un punto di riferimento nonché un conoscitore dei meccanismi organizzativi che regolano l’azienda e, dunque, una figura di riferimento alla quale tutti potranno rivolgersi per trovare un valido supporto nella risoluzione di problemi di tipo organizzativo e gestionale. Gradita la pregressa esperienza in aziende del comparto alimentare. Offriamo contratto di inserimento al corrispondente livello del CCNL di riferimento adottato. Per candidarsi inviare il proprio curriculum vitae con lettera di presentazione all’ufficio Risorse Umane all’indirizzo hr@easytechclosures.com con autorizzazione al trattamento dati citando nell’oggetto il riferimento I profili in linea con i requisiti verranno convocato per un colloquio di approfondimento.

Ricerchiamo un Head of Quality and Standards da inserire nel nostro organico. Siamo una realtà industriale operante nel settore dell’imballaggio metallico da più di 50 anni. Lo stabilimento è ubicato in provincia di Salerno a Fisciano, dove occupa una superficie di 30.000 mq con un organico di 130 risorse in crescente incremento. Il profilo ideale proveniente da studi in Ingegneria Alimentare, di Tecnologo Alimentare, Ing. Gestionale ed equipollenti si occuperà di garantire il mantenimento costante dei sistemi di gestione della qualità e dei processi. In particolare si dovrà occupare riportando al GM: di definire con i vari Responsabili di Funzione, le risorse, gli indicatori e le azioni necessarie per raggiungere gli obiettivi richiesti dai Clienti e dalla strategia aziendale; strutturare e monitorare un sistema di qualità efficace, assicurando il mantenimento delle procedure e la loro stretta osservanza; garantire supporto alla direzione vendite al fine di effettuare corrette analisi di customer satisfaction attraverso flussi costanti di informazioni; assicurare il rispetto delle procedure per specifici clienti in maniera tale che le attività poste in essere e programmate siano aderenti alle richieste; gestire eventuali anomalie legate al sistema e/o al prodotto; gestire il team di professionisti in organico al sistema della qualità, garantendo formazione e monitoraggio dei KPI di ciascuno. Gradita la pregressa esperienza in aziende del comparto alimentare. Offriamo contratto di inserimento al corrispondente livello del CCNL di riferimento adottato. Per candidarsi inviare il proprio curriculum vitae con lettera di presentazione all’ufficio Risorse Umane rispondendo al presente annuncio con autorizzazione al trattamento dati citando nell’oggetto il riferimento I profili in linea con i requisiti verranno convocato per un colloquio di approfondimento.

At Cross Border Talents We are recruiting Customer Service Representatives for the German Team to work across different locations: in Portugal, Greece, Malta or Bulgaria. Relocation is mandatory! Our mission is to connect the Best Promising Talent with Top Employers. Our clients are leading companies within customer experience journey! Please be aware that in order to apply for this position, you should have an EU passport / ID! Your Role: Engaging with Customers: Interact seamlessly with German-speaking customers, ensuring inquiries are addressed with excellence and satisfaction. Leveraging Language Skills: Utilize fluent German skills to facilitate clear and effective communication, fostering positive interactions. Requirements: Native or Fluent in German English B2 level EU Passport or valid Permit to Stay in Portugal, Greece, Malta or Bulgaria Ability to deal with sensitive content What we offer: Competitive Salary Recognition: Reap the rewards of a competitive salary aligned with your role and expertise. Assistance with relocation International Atmosphere Experience (some benefits may change based on the country) Feel free to apply even if you don’t meet all the requirements, we may have some other open positions that suit you best (as long as you have an EU passport or local Residence Card).

Knet Human Resources opera con successo nell’ambito della Ricerca e Selezione di personale specializzato con apposite divisioni: Divisione Head Hunting Divisione International Search Divisione Temporary Management Divisione Top Manager Divisione Middle Management Divisione Studi Professionali La nostra società, autorizzata ad operare dal Ministero del lavoro, non effettua somministrazione di personale, pertanto il rapporto di lavoro viene direttamente regolato tra l’Azienda/Studio committente ed il nostro candidato. Il nostro Cliente Per prestigiosa società settore industriale ricerchiamo un: CUSTOMER SERVICE AREA EXPORT - INGLESE FLUENTE - MILANO Riporto gerarchico/funzionale: Direttore Commerciale Dettaglio mansioni da svolgere: - Inserimento ordini; - Gestione delle spedizioni e dei documenti / pratiche doganali; - Contatto con società di trasporti via mare e via terra. Requisiti richiesti: Titolo di Studio: Diploma o Laurea. Anni di esperienza maturati in analoga posizione: Esperienza minima di 4-5 anni nel ruolo. Settore di provenienza: Preferibilmente contesti industriali. Conoscenze linguistiche: Necessaria buona conoscenza della lingua inglese che sarà testata dal Cliente in sede di colloquio - indicativamente livello C1. Caratteristiche personali: Elevata flessibilità, attitudine al lavoro di squadra. senso del dovere ed elevata predisposizione alle relazioni interpersonali Offerta: Livello di inquadramento proposto e contratto: Contratto a tempo determinato di un anno finalizzato all'indeterminato. Verrà valutato anche inserimento a tempo indeterminato da subito in caso di candidati particolarmente validi o in possesso dello stesso.. Retribuzione proposta: Ral circa € 25.000/32.000 Sede di lavoro: Milano centro Orario di lavoro: full time, 9.00 – 13.00 14.00 – 18.00 con flessibilità. Previsto lo smart working. Data prevista per l’inserimento: Maggio / Giugno 2021 La selezione è rivolta ad ambo i sessi dell’Art. 1 L. 903/77 E’ garantita la massima riservatezza e l’audizione personale con tutti i profili coerenti con quanto ricercato. KNET HUMAN RESOURCES SRL: AUTORIZZAZIONE MINISTERIALE A TEMPO INDETERMINATO Prot. 39/0003074 / MA004.A003