Orientation

Main Job Scope:Economical and functional main responsibility for all respective programs throughout the entire product life cycle (from pre-acquisition through end of production). Implementation of agreed project goals and responsible contact person to all external and internal costumers Key ResponsibiltiesAttainment of all agreed project goals according to defined criteria (Deadlines, Costs, Quality)Implementation (concept, quoting, program award, product development, supplier selection, launch, post-production performance, & lessons learned) of all supported programs according to Company Program Management System and according to all Program Management related standardized methods and proceduresPlanning and Coordination of all concerned Company locations and of all project tasks related to the following process steps: offer phase, series development phase and series production phase (if applicable).Ongoing controlling and reporting of progress regarding the current programs (Deadlines, Costs, Quality). In case of deviation, definition and implementation of corrective action.Ongoing documentation on program progress and reporting to management. Global Automation brandVery interesting job opportunityRequirements, Qualifications & Competencies:Degree of a Technical University, University of Applied Sciences or Polytechnic Engineering.Several years of relevant experience in the area of Program Management (processes, planning and mentoring of programs)Leading experience in lateral guidance in a matrix environment: drive results and decisions, self-initiative, team orientation, orientation on solutions, communication skills, assertiveness, motivating, people, conflict-solving skills, multi-frame and multinational collaborationMethodological skills: analytical competence, planning and implementation methods, moderating and presentation skills, mentoring and controlling skillsProfound customer orientation and relationship building skills: Keen listener, eloquence both to internal and external costumers on different hierarchical levels, credibility, ability to create trust and commitmentKnowledge of relevant automotive quality standards (GQS, APQP/VDA 6.3, PPAP) Global automotive brand, leader in electro-mechanical componentsVery interesting career opportunity

Main Accountabilities: Support the Key account Manager AO (EMEA + APAC) in the implementation of the customer strategies (prepare operative sales plans, lost order analysis, review contracts to ensure that the negotiated terms are followed and fulfilled, prepare and maintain the relevant documentation) Provide an ongoing support to the customers as regards all technical issues and ensure high quality customer service (follow-up of orders, customer visits, cost/revenue analysis in cooperation with the project controlling, prepare and conduct the customer presentations) Support the KAM AO in the liaison between the customers and the internal departments, processing the customer complaints and initiate improvements (e.g. initiation of new product concepts in the R&D department). Provide support in preparation of the price/cost analyses as well as the operational sales planning Provide support to KAM in the preparation of the price negotiations for the new projects, in cooperation with the project controlling during the offer/development phase. Support the customer projects from a technical as well as commercial perspective from the initial phase until delivery in regards to budget, deadlines, respect of payments due dates, etc. Support in preparation of the negotiations regarding the product modifications and prices during the production phase within given limits. Support the KAM AO in the market researches of the competitors´ activities and products Support KAM in performing timely invoicing/billing for the prototype samples, tools, etc. Multinazionale leader del settore industriale ricerca un Key Account Junior OE Job Requirements: University degree or equivalent education in the field of Engineering. Customer orientation, organization and coordination skills, self-initiative and ability to work under pressure communication skills Relevant IT tolls (MS Office, SAP, etc.) Fluency in English. The knowledge of German language is also appreciated. Availability to travel Sales orientation Multinazionale leader del settore industrialeOttima opportunità di carriera.Salario da 30.000 €/anno a 40.000 €/anno

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven

B. Recruit - Recruitment & Selection B.Recruit is recruiting an Operations Technician, for a prestigious Global Company, specialized in Retail & Property Management, in Biella, Italy. The role involves supporting the Operations Manager in the management and supervision of the following activities: - Maintenance; - Security & Concierge; - Cleaning; - Reporting & Control; - Procurement and Financial Control; - Investment and Budget Planning Application requirements: - Bachelor´s degree and experience aligned with the role; - Ability to work effectively in a team environment, with team management experience; - Excellent communication and interpersonal skills; - Results orientation and resilience; - Proficient in MS Office and fluency in English. If you're interested please submit your application. Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03. Settore: Ingegneria Ruolo: Ingegneria/Progettazione Percentuale di occupazione: Full-time Gestisce altre persone: Sì Tipo di occupazione: Contratto a tempo indeterminato Inquadramento: Impiegato Livello di istruzione: Laurea Triennale - Bachelor´s degree and experience aligned with the role; - Ability to work effectively in a team environment, with team management experience; - Excellent communication and interpersonal skills; - Results orientation and resilience; - Proficient in MS Office and fluency in English.

Hosco Night Room Service Chef de Rang Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique ? with food and drinks on the side. Our Night room service chef de rang take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. The Night room service chef de rang will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts ? to get it right for our guests and our business each and every time. Working shift: 22.30 p.m ? 07.00 am - Work break: 2.30 a.m ? 3.00 a.m PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None CRITICAL TASKS Safety and Security - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. - Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). - Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. - Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Maintain confidentiality of proprietary materials and information. - Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. - Perform other reasonable job duties as requested by Supervisors. Guest Relations - Address guests service needs in a professional, positive, and timely manner. - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. - Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. - Thank guests with genuine appreciation and provide a fond farewell. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. - Engage guests in conversation regarding their stay, property services, and area attractions/offerings. - Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). - Assist other employees to ensure proper coverage and prompt guest service. Communication - Speak to guests and co-workers using clear, appropriate and professional language. - Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others - Support all co-workers and treat them with dignity and respect. - Develop and maintain positive and productive working relationships with other employees and departments. - Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement - Comply with quality assurance expectations and standards. Physical Tasks - Read and visually verify information in a variety of formats (e.g., small print). - Stand, sit, or walk for an extended period of time or for an entire work night shift. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. - Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services - Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. - Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. - Pick-up trays and clean tables as needed to ensure a clean dining area. - Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). - Thank every guest upon departure, invite them to return, and wish them a fond farewell. - Retrieve and deliver food and beverage orders in a timely manner. - Perform other reasonable duties as requested. Assists Management - Communicate with guests, other employees, or departments to ensure guest needs are met. Closing - Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Beverage/Coffee Cart - Inspect the cleanliness and presentation all china, glass, and silver prior to use. Cash/Bank Handling - Record transaction in MICROS system at time of order. - Process all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of night shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. - Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Steps of Service - Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. - Check in with guests to ensure satisfaction with each food course and/or beverages. - Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. - Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability. CRITICAL COMPETENCIES Interpersonal Skills - Customer Service Orientation - Team Work - Interpersonal Skills - Diversity Relations Communications - Communication - Listening - English Language Proficiency Personal Attributes - Dependability - Presentation - Positive Demeanor - Integrity - Safety Orientation - Stress Tolerance - Adaptability/Flexibility Organization - Multi-Tasking Personal Attributes - Information Retention PREFERRED QUALIFICATIONS Education High school diploma or G.E.D. equivalent. Related Work Experience At least 1 year of related work experience. Supervisory Experience No supervisory experience. License or Certification None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you. Westin Excelsior Rome Settore: Altro Ruolo: Altro

In partnership with the company's CIO and senior management team, you will responsible to enhance Trendy's technology capacity/solution and service on the company's existing strong retail business and brand equity of Trendy and to ensure the planning, development, implementation and transformation of IT infrastructure, enterprise system, IT best support and deliverable that link with business needs and growth.Support the company IT strategy, provide technological guidance within an organisation, be capable to envision & influence business & technology, change to use technology as enabler for advancing quality, effectiveness, convenience & efficiency.Work closely the Chief Digital Officer to establish the best strategy to approach the digital transformation and the omnichannel strategy of the Group.Cross fertilisation will be a key to set a new vision and a cross functional approach with all the divisions and business units of the company.You will identify opportunities and risks for business, including identification of technology trends, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.You will establish and supervise the software development process, setting short-term and long-term objectives and assessing progress as defined by the selected software development methodology.Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company's data and servers.Direct development and execution of an enterprise-wide disaster recovery and business continuity plan. Aligning the IT strategy with the overall business strategy of the organisation, you will manage the day-to-day operations of the information technology department, ensure IT operations, implementation, restructuring, innovation and service link with the needs from the various units of an organisation (such as accounting departments, risk management, HR, design, marketing, digital, retail operation, e-commerce, BUs and so on). Ensure that IT infrastructure and digital assets are working efficiently and effectively as well as technology standards and best practices are maintained across the organisation. You will maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices and share knowledge, mentor, and educate the management, staffs, partners, customers, and stakeholders with regard to the company's technological vision, opportunities, and challenges. Collaborate with the appropriate departments to assess and recommend technologies that support company organisational needs. Ensure company technical problems are resolved in a timely and cost-effective manner. Develop, track, and control the development and deployment annual operating and capital budgets for purchasing, staffing, and operations. Temporary Omnichannel Project Challenging IT Transformation Program University degree or above in the field of engineering, computer science, information technology.A Master/PHD or MBA degree is preferred.A minimum of 10 years related working experience with at least 5 years in IT/ CIO position or a similar managerial role.Deep knowledge and substantial experience of designing/developing IT systems and planning IT implementation, project management in a leading sizeable Multinational companies.Proven leadership ability. Strategic thinking combined with strong capability in execution. A temporary manager with a specific focus on the business, someone able to convey a vision, with strategy and management skills and diplomatic approach. Monitoring in which way the ICT/Digital is impacting the company, in terms of sales, internal mood and brand awareness. Ability to set and manage priorities judiciously. Self-motivated and directed as well as service orientation mind-set. Superior analytical, evaluative, and problem-solving abilities. Excellent interpersonal skills, with the ability to motivate in a team-oriented, collaborative environment. Excellent written and oral communication skills.Fluency in Italian and English is required. Our client is a leading International retail group. Great career opportunity within multinational environment.

Il nostro Cliente, settore carpenteria meccanica, è un’importante società impegnata nella costruzione di componenti per macchine agricole e attrezzature Material handling ed Heavy Duty. In fase di ampliamento della propria struttura, siamo stati incaricati della ricerca e selezione di una figura da integrare nelle aree Logistica: ADDETTO PROGRAMMAZIONE SPEDIZIONI Consegne “Just in Time” Rispondendo al Logistic Manager, assicura una corretta gestione delle tempistiche di consegna ai clienti costruttori della Società. Le sue attività comprendono: • Relazione con Fornitori e Clienti • Relazione con Team interno all’Azienda • Gestione Fornitori di lavorazioni in outsourcing • Interlocuzione e pianificazione con Material Planner delle Aziende Clienti Nazionali ed Internazionali Per ottenere il rigoroso rispetto delle esigenze dei clienti e relativa Customer Satisfaction (tempistica, consegne, schedulazione), è richiesta una visione complessiva dei movimenti e processi, visibilità sui progetti, ordini in corso, fornitori, merce in entrata, processi di lavorazione e il magazzino. Il candidato ideale: è laureato in Ingegneria Gestionale, o cultura affine, possiede esperienza nel ruolo, conoscenza delle logiche MRP con uso quotidiano di software gestionali e applicativi Office di base. Titolo preferenziale è la conoscenza del disegno tecnico. Si chiede una conoscenza almeno basica della lingua Inglese e, eventualmente, del tedesco. Aver maturato esperienza in Aziende con gestione TPS è un plus. Il candidato che desideriamo incontrare è persona precisa e strutturata, con capacità analitiche. Sa relazionarsi efficacemente a più livelli per una costante mappatura della situazione e sa gestire in Team eventuali imprevisti ed opportunità di miglioramento continuo. L’Azienda offre: un’importante opportunità all’interno di un ambiente altamente professionale e qualificante, con cultura di Team Orientation. L’inquadramento e trattamento economico in grado di soddisfare le migliori candidature. Sede di lavoro: Provincia di Reggio Emilia INFORMAZIONI PER SEGNALARE LA SUA CANDIDATURA Si prega di creare, o aggiornare, il Suo Profilo K&P allegando CV aggiornato (possibilmente con foto) e breve Lettera di Presentazione, indicando il riferimento “Rif. 297/20 PSL" Il Profilo K&P è il documento che ci autorizza alla gestione dei dati oltre a permettere una conoscenza piu completa della candidatura. In una prima fase è possibile inviare mail a risorse@kpconsulting.it, indicando il riferimento che è obbligatorio, completare i dati on line sul sito www.kpconsulting.it. Per eventuali ulteriori informazioni, siamo disponibili al Tel. 0522 512067. Si chiede di esplicitare l'autorizzazione al trattamento dei dati personali (D.Lgs196/03). K&P Consulting Srl, iscritta all'Albo delle Agenzie per il Lavoro, Prot. n° 39/0002041, invita i candidati ambosessi (L. 903/77) a leggere l'Infomativa sulla Privacy (art. 13 D.Lgs. 196/2003) sul sito www.kpconsulting.it

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Stiamo surrounding a smart cameriere / cameriera per arrendere ordini e consegnare cibo e bevande ai nostri clienti. Definitely, dovresti essere in grado di fornire un'ccellente esperienza complessiva agli ospiti. Responsibility Provide an eccellente customer service to guarantee your satisfaction Saluta i clienti and presents the menu Provide consigli sui menu o condividere informazioni aggiuntive su richiesta I held and served ordini di cibo / bevande and sold prodotti aggiuntivi when appropriato Make use of the tavoli and keep it tavoli puliti e in ordine Check the quality of the product and correct any problem Consegnare garantni e riscuotere pagamenti Enjoying the full contact with the person of the service and the service Follow the rules / regulations pertinent to the sanitary provision and the guidelines of the client service Requisiti Checks the delicious taste with cameriere or cameriera Orientation to service and ottime capacità organizzative Problem solving and decision making skills Esperienza pratica con registratore di cassa e qualsiasi information system per gli ordini Attentive consultation and effective communication skills Buone condizioni fisiche Diploma di scuola superiore; the training sulla sicurezza alimentare sarata considerata un vantaggio I applied for qualification in order to insure my own CV / curriculum per l'applicazione immediata.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

SPÉCIALISTE COMMERCIAL JUNIOR - RÉGION DE LYON pour une entreprise prestigieuse du secteur de l'ingénierie - outils dont le siège social est en Italie EXIGENCES REQUISES -Formation en adéquation avec le rôle; -Courte expérience en vente, préférable dans le secteur de l'ingénierie; -Bonne connaissance de la langue anglaise; -Volonté de voyager dans la zone de référence; -Fortes attitudes commerciales et relationnelles; -Esprit d'initiative, travail d'équipe et orientation vers la réalisation des objectifs; ACTIVITÉS ASSIGNÉES Le profil choisi, répondant directement au responsable des ventes, traitera les activités suivantes avec une autonomie croissante: -Gérer les clients assignés en France; -Développement de clients potentiels; -Proposer tous les produits de la gamme de l’entreprise. Prévues insertion professionnelle directe dans l'entreprise et rémunération alignée sur les compétences Veuillez envoyer les candidatures uniquement si vous remplissez les conditions requises. Les candidats des deux sexes sont invités à lire la politique de confidentialité sur le site Web de Rolleri Cultura d’Impresa.

K&P Consulting è una società con un forte Branding e visibilità, impegnata in progetti Strategici di Ricerca e Selezione, Executive Search e Coaching. Anni di esperienza permettono a K&P Consulting di essere riconosciuta come Partner di valore da Aziende operanti in diversi settori e da migliaia di candidati presenti sulla nostra Piattaforma. K&P Consulting vanta una Banca Dati di 30 Mila profili ed una pagina LinkedIn con 25 Mila Followers. Nell’ambito di un potenziamento della nostra struttura stiamo selezionando un/una professionista con cui avviare una Partnership con il ruolo di HR CONSULTANT RECRUITER Il consulente, in accordo con le politiche aziendali, sarà impegnato nello sviluppo delle attività commerciali e di Account Management, operando per i massimi livelli di professionalità e Customer Satisfaction. Facendo parte del Team e supportato da tools dedicati, la persona saprà gestire in piena autonomia lo sviluppo e il rapporto con Società Clienti e l’intero processo di Ricerca e Selezione. Il candidato è in grado di “dialogare” con clienti, HR e Top Management, e con i candidati tramite gli strumenti dei Social. Collabora nella ricerca e pubblicazione di contenuti per un aggiornamento vivace e costante del Branding K&P, in condivisone con la Direzione K&P. Il candidato ideale, di formazione universitaria, ha maturato significativa esperienza nel ruolo, opera con successo grazie al suo business knowledge, conoscenza dei diversi settori di mercato e del territorio, i suoi Key Players, ruoli e funzioni aziendali. Forte orientamento al Risultato, Customer Orientation, predisposizione al lavoro in Team e per Obiettivi, forte flessibilità e determinazione, intraprendente ed orientato al Problem Solving. La persona che desideriamo incontrare possiede ottime doti comunicative, orientamento agli obiettivi e propensione al teamwork. Specifica esperienza di Project Management e attitudine al Customer Relationship. Si richiede ottima cultura informatica e del mondo Social Network, in particolare di Linkedin. Conoscenza delle lingue è un plus. K&P offre: • Importante posizionamento e Branding • Struttura K&P ed Ufficio Personale • Utilizzo Banca Dati 30 Mila nominativi • Forte credibilità su LinkedIn – pagina Aziendale oltre i 25 Mila Followers • Fisso mensile, più importante Variabile a raggiungimento Obiettivo Sede K&P è in Emilia, Reggio Emilia È previsto un contratto da consulente in P.IVA fisso + variabile INFORMAZIONI PER SEGNALARE LA SUA CANDIDATURA In una prima fase è possibile inviare mail con CV aggiornato a e.pinetti@kpconsulting.it, indicando il riferimento, successivamente è necessario completare i dati on line sul sito www.kpconsulting.it allegando CV aggiornato e breve Lettera di Presentazione, indicando il riferimento “Rif. 406/21 HCR" Il Profilo K&P è il documento che ci autorizza alla gestione dei dati oltre a permettere una conoscenza piu completa della candidatura. Si chiede di esplicitare l'autorizzazione al trattamento dei dati personali (D.Lgs196/03). K&P Consulting Srl, iscritta all'Albo delle Agenzie per il Lavoro, Prot. n° 39/0002041, invita i candidati ambosessi (L. 903/77) a leggere l'Infomativa sulla Privacy (art. 13 D.Lgs. 196/2003) sul sito www.kpconsulting.it

RMH Hotels ricerca per la propria struttura 4 stelle Superior in Modena un cameriere di sala, che riporterà direttamente a Primo Maitre. Il/l candidato/a ideale è in possesso dei seguenti requisiti: almeno 5 anni di esperienza nel ruolo in contesti similari; customer orientation; capacità di lvorare in team; capacità di mantenere gli standard di servizio; buone conoscenze enologiche e di miscelzione; esperienze di catering e banqueting; conoscenza molto buona della lingua inglese (la conoscenza di un’atra lingua straniera costituirà un plus). Completano il profilo: riservatezza, flessibilità e disponibilità. Residenza e/o domicilio in loco o in zone limitrofe costituiranno titolo preferenziae. Inviare dettaglito Curriculum Vitae, completo di foto e autorizzazione a trattamento dei dati persona (ai sensi del Regolmento Generae Europeo 2016/679 e del D.Lgs. 196/2003 sulla protezione dei dati persona), indicando l posizione per l quae ci si candida,

I am Elizabeth, prefer to be called Liz. I’m from Liberia, West Africa. I speak excellent English, still getting the hang of Italian. I am 25 years old and I live in the school’s accommodation called Bassini residence. I’m a Graduate student at university of Milan, where I study Environmental change and Global sustainability. I want to do babysitting as a part time to earn an income. I’m a lover of kids, hence why I’ve cared for all my aunts babies from birth and my lil nephew. My first baby I cared for is now 11 years old, the boy is 5 and so is my nephew. I love to bring joy to people, especially kids through cooking. Food is a language I believe brings people together regardless of race, culture or any orientation. I am very outdoorsy, love nature the environment, most specifically birds. I’m great with pets but dogs I’ve cared for all through my childhood until now.

The EMC Engineer is an expert with more than three years' experience, who provides for the inclusion in the laboratories of Electromagnetic Compatibility of CESI Milan. He/she will take care of the testing activities and the drafting of the related reports, in accordance with the standards, corporate procedures and reference regulations. Active participation is required in the revision of test procedures and the deepening of regulations, with a view to periodic adjustments and expansion of activities into sectors (for example EMC tests in the field of e-mobility, aereospace, etc.). The test engineer for EMC will interface with customers and coordinate CESI for the planning and execution of testing activities. Part of the work will be on shift (both morning and evening). Education and training • Degree in Electronic Engineering, preferably in telecommunications (Radio Frequency) Knowledge • Basic knowledge of analog and digital electronic circuits; • In-depth knowledge of industrial and laboratory electrical and electronic measurements. Mastery of the main EMC laboratory instruments, such as oscilloscope, multimeter, spectrum analyzer, EMI receiver, antennas, etc.); • Ability to interpret regulations and set up compliant test setups; • Experience in drawing up operating procedures and technical documentation; • Knowledge of the main document processing software of the Office package (Word, Excel, PowerPoint); • Knowledge of EMC laboratory software for testing; • Previous experience in Project Management (schedule management, risk-analysis, use of MS Project). Experiences • At least one year's experience in electronic design activities or, preferably, at electromagnetic compatibility laboratories, with active involvement on topics of electromagnetic compatibility tests; Abilities and aptitudes • Problem-solving orientation • Collaborative and open-minded approach with adaptability, resilience and rapid and independent response • Ability to establish open and competent relationships with colleagues • Ability to motivate and positively influence other colleagues • Technical/scientific curiosity • Organisation and planning • Flexibility and ability to work in virtual and multicultural teams • Readiness and willingness to travel both domestically and internationally • Good written and spoken English Settore: Ingegneria Ruolo: Ingegneria/Progettazione Tipo di occupazione: Contratto a tempo indeterminato

Per ampliamento filiale di Ciriè ricerchiamo: SENIOR SALES ACCOUNT La risorsa avrà la responsabilità dell'attività di gestione e di sviluppo commerciale sul territorio di riferimento. Mansioni: - Definizione della strategia commerciale sul territorio di competenza - Attività di fidelizzazione clienti - Mappatura nuovi spazi di business - Organizzazione attività di visita, analisi bisogni - Trattativa commerciale - Preparazione preventivi - Preparazione dei contratti - Predisposizione reportistica Titolo di studio - Diploma/ Laurea in materie economiche, giuridiche o umanistiche. L'offerta di inserimento include: - Assunzione diretta con contratto a tempo indeterminato, Full Time - Ottima opportunità di crescita e carriera - Retribuzione competitiva, le proposte economiche verranno commisurate all'esperienza pregressa. - Premio variabile annuale in base alla valutazione delle performance - Programmi di sviluppo Ricerchiamo: - Esperienza almeno biennale nella vendita di servizi - Conoscenza del territorio di riferimento - Buona conoscenza del pacchetto Office, Internet Explorer e Outlook. - Predisposizione al lavoro in team e per obiettivi. - Capacità di analisi e problem solving. - Customer orientation - Forte attitudine alla vendita. - Predisposizione ai contatti interpersonali - Proattività I candidati ambosessi (D.Lgs. 198/2006), sono invitati a leggere sul nostro sito l'informativa privacy (D.Lgs. 196/2003). Aut. Min. 10/10/2007 Prot. N°13/I/0023403 Settore: Altro Ruolo: Commerciale/Vendite Tipo di occupazione: Contratto a tempo indeterminato Inquadramento: Impiegato

Per ampliamento filiale di Monza ricerchiamo: SENIOR SALES ACCOUNT La risorsa avrà la responsabilità dell'attività di gestione e di sviluppo commerciale sul territorio di riferimento. Mansioni: - Definizione della strategia commerciale sul territorio di competenza - Attività di fidelizzazione clienti - Mappatura nuovi spazi di business - Organizzazione attività di visita, analisi bisogni - Trattativa commerciale - Preparazione preventivi - Preparazione dei contratti Titolo di studio - Diploma/ Laurea in materie economiche, giuridiche o umanistiche. L'offerta di inserimento include: - Assunzione diretta con contratto a tempo indeterminato, Full Time - Ottima opportunità di crescita e carriera - Retribuzione competitiva, le proposte economiche verranno commisurate all'esperienza pregressa. - Premio variabile annuale in base alla valutazione delle performance - Programmi di sviluppo Ricerchiamo: - Esperienza almeno biennale nella vendita di servizi - Conoscenza del territorio di riferimento - Predisposizione al lavoro in team e per obiettivi. - Capacità di analisi e problem solving. - Customer orientation - Forte attitudine alla vendita. - Predisposizione ai contatti interpersonali - Proattività I candidati ambosessi (D.Lgs. 198/2006), sono invitati a leggere sul nostro sito l'informativa privacy (D.Lgs. 196/2003). Aut. Min. 10/10/2007 Prot. N°13/I/0023403 Settore: Altro Ruolo: Commerciale/Vendite Tipo di occupazione: Contratto a tempo indeterminato Inquadramento: Impiegato

CHI STIAMO CERCANDO Hai maturato esperienza almeno biennale nella vendita di servizi? Vuoi metterti in gioco in una realtà dove la differenza lo fa il valore aggiunto di ogni collega? Se sei determinato/a e ambizioso/a, attento/a a coltivare relazioni positive con i colleghi, e non ti spaventano le sfide, allora siamo l'azienda che fa per te! La nostra offerta include: - Assunzione diretta con contratto a tempo indeterminato, Full Time - Ottima opportunità di crescita e carriera - Retribuzione competitiva, le proposte economiche verranno commisurate all'esperienza pregressa. - Premio variabile annuale in base alla valutazione delle performances - Programmi di training continuo - Programmi di sviluppo LA TUA MISSIONE PERSONALE: Avrai la responsabilità dell'attività di gestione e di sviluppo commerciale sul segmento PMI nel territorio di riferimento (Filiale di Genova) QUALI SARANNO LE TUE ATTIVITA': - Definizione della strategia commerciale sul territorio di competenza - Attività di fidelizzazione clienti - Mappatura nuovi spazi di business - Organizzazione attività di visita, analisi bisogni, mappatura necessità formative - Trattativa commerciale e definizione tariffa di vendita - Preparazione preventivi - Preparazione dei contratti - Analisi rating aziende clienti - Predisposizione reportistica Titolo di studio - Diploma/ Laurea in materie economiche, giuridiche o umanistiche. COSA CERCHIAMO IN TE: - Predisposizione al lavoro in team e per obiettivi - Capacità di analisi e problem solving - Customer orientation - Forte attitudine alla vendita - Predisposizione ai contatti interpersonali - Proattività - Buona conoscenza del pacchetto Office, Internet Explorer e Outlook. I candidati ambosessi (D.Lgs. 198/2006), sono invitati a leggere sul nostro sito l'informativa privacy (D.Lgs. 196/2003). Aut. Min. 10/10/2007 Prot. N°13/I/0023403 Settore: Agenzie per il lavoro/Società di selezione Ruolo: Commerciale/Vendite Tipo di occupazione: Contratto a tempo indeterminato Inquadramento: Impiegato

Per ampliamento filiale di Genova ricerchiamo: JUNIOR SALES ACCOUNT La risorsa sarà affiancata dai colleghi di filiale e supporterà nell'attività di gestione e di sviluppo commerciale sul territorio di riferimento. Mansioni: - Definizione della strategia commerciale sul territorio di competenza - Attività di fidelizzazione clienti - Mappatura nuovi spazi di business - Organizzazione attività di visita, analisi bisogni - Trattativa commerciale - Preparazione preventivi - Preparazione dei contratti - Predisposizione reportistica Titolo di studio - Diploma/ Laurea in materie economiche, giuridiche o umanistiche. L'offerta di inserimento include: - Assunzione diretta con contratto a tempo indeterminato, Full Time - Ottima opportunità di crescita e carriera - Retribuzione competitiva, le proposte economiche verranno commisurate all'esperienza pregressa. - Premio variabile annuale in base alla valutazione delle performance - Programmi di sviluppo Ricerchiamo: - Esperienza anche minima nella vendita di servizi - Conoscenza del territorio di riferimento - Buona conoscenza del pacchetto Office, Internet Explorer e Outlook. - Predisposizione al lavoro in team e per obiettivi. - Capacità di analisi e problem solving. - Customer orientation - Forte attitudine alla vendita. - Predisposizione ai contatti interpersonali - Proattività I candidati ambosessi (D.Lgs. 198/2006), sono invitati a leggere sul nostro sito l'informativa privacy (D.Lgs. 196/2003). Aut. Min. 10/10/2007 Prot. N°13/I/0023403 Settore: Altro Ruolo: Commerciale/Vendite Anni di esperienza:

Hosco The Palace Company Europe is looking for a HR Training Specialist to join our HR Team. The person will report to the Talent & Culture Manager and will take care, for the 6 Hotels & Resorts in Italy and the Baglioni Resort Maldives, of: * Working closely with stakeholders to understand learning needs and align course content and delivery methods with organizational goals * Regularly assess the effectiveness of course delivery through participant feedback and performance metrics, making improvements as necessary to enhance learning outcomes * Supporting the design and improvement of training activities * Managing Italian funded training * Scouting and meeting with training providers * Producing and regularly updating KPIs for training initiatives. The person must comply with the following requirements: * 3/4 years of experience in the training and development area * Deep knowledge of Italian funded training * Fluent English. Spanish knowledge will be considered a plus. * Very good computer knowledge (Excel, Power Point, Canva and other Graphic program) * Excellent organizational skills and precision * Creative and enthusiastic personality, willing to work in a multicultural environment * Proactive attitude, focusing on continuous improvement and innovative solutions * Flexibility and willingness to face continuous challenges and continuous learning * Excellent communication and cooperation skills; demonstrated ability to handle multiple tasks and work effectively in a dynamic environment. * Strong resilience under pressure and strong result orientation * Excellent problem-solving skills and ability to work both in teams and individually. What do we offer? * Ticket Restaurant * Opportunities for professional growth. * Ongoing training and support in skills development. Interested parties (L. 903/77) are invited to send a detailed curriculum vitae, with attached consent to data processing as provided for by Legislative Decree 196/03 Baglioni Hotels & Resorts Settore: Altro Ruolo: Altro

Hosco What will be your mission? As a Pastry Chef, you will report to the F&B Manager and will be responsible for ensuring the pastry service, from preparation to confection and coordination of the service with room teams, complying with internal standards and procedures in order to guarantee a quality service and excellence, exceeding customer expectations. What will you do? - Recipe development, staff management, quality control and innovation in the creation of new pastry products. - Must be aware of industry trends and customer preferences to develop new and unique products that appeal to customers and differentiate the restaurant from its competitors. - Check the stock of bakery ingredients, the quality of materials and the condition of equipment. - Maintain a clean and tidy workplace and comply with quality and safety standards. - Maintain a professional, positive and friendly attitude towards team members at all times.What are we looking for? - Professional experience in similar roles. - Minimum 12. year of schooling and/or Professional Course adapted to the role (preferred) - Knowledge of Hazard analysis and critical control points (HACCP), hygiene and safety standards. - Genuine smile - Customer orientation - Passion for service - Professional attitude - Teamwork - Leadership - Creativity and ability to innovate - Time flexibilityWhy choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: - Worldwide experience ? diversity of 150 different nationalities. - Career development opportunities full of national and international challenges. - Wide range of training programmes to enhance your skills. - Wellbeing initiatives, including flexible working conditions. - Team member recognition programmes, including Memorable Dates. - Ability to make a difference through our sustainability programme and volunteering initiatives. - Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Minor Hotels - Southern Europe Settore: Altro Ruolo: Altro

Hosco JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR ? 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations ? Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. ? Works effectively with the Engineering department on guestroom maintenance needs. ? Supervises the property general cleaning schedule. ? Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. ? Inventories stock to ensure adequate supplies. ? Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. ? Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. ? Supports and supervises an effective inspection program for all guestrooms and public space. ? Communicates areas that need attention to staff and follows up to ensure understanding. ? Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs ? Participates in the management of the departments controllable expenses to achieve or exceed budgeted goals. ? Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. ? Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service ? Responds to and handles guest problems and complaints. ? Strives to improve service performance. ? Empowers employees to provide excellent customer service. ? Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities ? Participates as needed in the investigation of employee accidents. ? Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. ? Ensures employees understand expectations and parameters. ? Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. ? Observes service behaviors of employees and provides feedback to individuals. ? Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. ? Participates in the employee performance appraisal process, providing feedback as needed. ? Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. ? Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ? Participates in employee progressive discipline procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. The St. Regis Venice Settore: Altro Ruolo: Altro

Hosco Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time. CRITICAL TASKS Guest Relations § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust. § Address guests service needs in a professional, positive, and timely manner. § Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. § Assist other employees to ensure proper coverage and prompt guest service. § Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. § Thank guests with genuine appreciation and provide a fond farewell. § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. § Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. § Communicate recommendations in a way that builds excitement and interest among guests and associates. § Perform other reasonable duties as requested. Check-in/Check-out § Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. § Organize and coordinate check-in/pre-registration procedures for arriving groups. § Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guests stay. § Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. § Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. § Sell a room/accommodation to guests without reservations based on availability. § Verify and adjust billing for guests. Cash Handling § Process all payment types such as room charges, cash, checks, debit, or credit. § Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. § Count bank at end of shift and secure bank. § Balance and drop receipts according to Accounting specifications. § Obtain manual authorizations and follow all Accounting procedures when computer system is down. § Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. § Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP. § Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs. Reports/Recordkeeping § Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. § Run credit card authorization report and check for discrepancies. § Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor. § Print contingency lists to have a record of all guests in case of emergency. Communications § Provides assistance to coworkers, ensuring they understand their tasks. § Speak to guests and co-workers using clear, appropriate and professional language. § Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). § Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others § Support all co-workers and treat them with dignity and respect. § Develop and maintain positive and productive working relationships with other employees and departments. § Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality. Policies and Procedures § Ensure uniform, nametags, and personal appearance are clean, hygienic and professional. § Follow company and department policies and procedures. § Perform other reasonable job duties as requested by Supervisors. § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. § Protect the privacy and security of guests and coworkers. Quality Assurance/Quality Improvement § Comply with quality assurance expectations and standards. Safety and Security § Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). § Maintain awareness of undesirable persons on property premises. § Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. § Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. CRITICAL COMPETENCIES § Fluent English § Analytical Skills § Learning § Decision-Making § Problem Solving § Computer Skills § Basic Mathematics Interpersonal Skills § Customer Service Orientation § Interpersonal Skills § Team Work § Diversity Relations Communications § English Language Proficiency § Communication § Listening § Applied Reading § Writing Personal Attributes § Integrity § Dependability § Positive Demeanor § Presentation § Adaptability/Flexibility § Stress Tolerance § Initiative Organization § Multi-Tasking Time Management PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related work experience is required No supervisory experience is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. The St. Regis Rome Settore: Altro Ruolo: Altro