Support service

3AInformatica ricerca sul territorio di Roma 20 risorse per attività di supporto di primo e secondo livello. I profili tecnici sono 4: Profilo Linux: • Conoscenza base Sistemi Operativi Linux, in particolare per: o Esecuzione procedure di primo livello (e.g. svecchiamento/resize file system, patching, gestione servizi sistema operativo, etc.) o Esecuzione periodica Checklist o Analisi di primo livello dei ticket su SO Linux o Inoltro ticket al secondo livello con tutti i dettagli dell’analisi di primo livello effettuata • Accoglienza telefonica delle segnalazioni utente e relativo tracciamento e risoluzione • Conoscenza Tool di monitoraggio (e.g. Nagios, HP OVO, HP OMI, etc.), come utilizzatore • Conoscenza pacchetto Office • Lavoro in team e su turni (H24 7x7) Profilo Unix (e.g. Solaris, HP UX, etc.): • Conoscenza base Sistemi Operativi Unix (e.g. Solaris, HP UX, etc.), in particolare per: o Esecuzione procedure di primo livello (e.g. svecchiamento/resize file system, gestione servizi sistema operativo, etc.) o Esecuzione periodica Checklist o Analisi di primo livello dei ticket su SO Unix (e.g. Solaris, HP UX, etc.) o Inoltro ticket al secondo livello con tutti i dettagli dell’analisi di primo livello effettuata • Accoglienza telefonica delle segnalazioni utente e relativo tracciamento e risoluzione • Conoscenza Tool di monitoraggio (e.g. Nagios, HP OVO, HP OMI, etc.), come utilizzatore • Conoscenza pacchetto Office • Lavoro in team e su turni (H24 7x7) Profilo Windows/Vmware: • Conoscenza base Sistemi Operativi Windows, in particolare per: o Esecuzione procedure di primo livello (e.g. svecchiamento/resize file system, patching, gestione servizi sistema operativo, etc.) o Esecuzione periodica Checklist o Analisi di primo livello dei ticket su SO Windows e su Vmware o Inoltro ticket al secondo livello con tutti i dettagli dell’analisi di primo livello effettuata • Conoscenza base Vmware (e.g. start/stop Virtual Machine, etc.) • Accoglienza telefonica delle segnalazioni utente e relativo tracciamento e risoluzione • Conoscenza Tool di monitoraggio (e.g. Nagios, HP OVO, HP OMI, etc.), come utilizzatore • Conoscenza pacchetto Office • Lavoro in team e su turni (H24 7x7) Profilo Mainframe/DB2: • Conoscenza base Sistemi Mainframe, e DB2 in particolare per: o Esecuzione procedure di primo livello (e.g. svecchiamento/resize file system, patching, gestione servizi sistema operativo, etc.) o Esecuzione periodica Checklist o Analisi di primo livello dei ticket su Mainframe o Inoltro ticket al secondo livello con tutti i dettagli dell’analisi di primo livello effettuata • Accoglienza telefonica delle segnalazioni utente e relativo tracciamento e risoluzione • Conoscenza Tool di monitoraggio (e.g. Nagios, HP OVO, HP OMI, etc.), come utilizzatore • Conoscenza pacchetto Office • Lavoro in team e su turni (H24 7x7) Completano il profilo capacità comunicative e relazionali, capacità di analisi, di valutazione dei problemi e di problem solving. Inviare curriculum vitae dettagliato indicando in oggetto "Service Desk" a: risorseumane@3ainformatica.it

David Kennedy Recruitment are proud to be hiring for one of Europe’s fastest growing BPO’s for their expanding office in Debrecen Hungary. Responsibilities • To provide 1st line technical support; answering support queries via phone and email • To maintain a high degree of customer service for all support queries and adhere to allservice management principles • To take ownership of user tickets or problems and be proactive when dealing with user issues • To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket. • Respond to enquiries from clients and help them resolve their hardware or software problems • Continuously monitor incoming customer contacts including those made by any of the media available to transcosmos's customers • Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence • Support users in the use of computer equipment by providing necessary training and advice • To allocate more complex calls to the relevant IT Support team member. Skills needed • Fluent Italian or German & English (knowledge in Spanish is a plus) • Good technical troubleshooting skills. • Excellent customer service skills. • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels. • Experience of using tickets logging systems. • Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers. • Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, and delegation) • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint at least to version of Office 2010. • Good understanding of PC hardware set-up and configuration. Additional information On top of your base salary, the employer offers an exceptional cafeteria, SZEP Card, vouchers for sports events, public transport contribution and many others. For more info get in touch with me today!

Verify your compatibility with this job ad ? % Ali Professional, for a world leader in testing gaming devices and online systems standards in the gaming, wagering and lottery industries, is loooking for a: SERVICE SALES MANAGER The manager supports and implements strategic plans to accomplish company goals; forecasts client activity and sets performance goals accordingly; reviews market analyses to determine customer needs; meets with clients to negotiate and secure business and maintain relationships; delivers sales presentations to clients. Moreover, he/she ensures clients are provided professional, courteous, and timely support and service and implements company proced...

Azatec Consulting ricerca per importante attività con partenza da Settembre tecnici di Service desk Parti time 20 h settimanali con turni da lunedì a domenica Mansioni Da Svolgere Presa in carico e gestione delle richieste (via telefono, email, support portal, chat) Completamento delle informazioni, categorizzazione, priorità, classificazione e inserimento nei sistemi di Trouble Ticketing Indirizzamento/escalation verso il secondo livello di supporto appropriato Supporto e informazioni agli utenti utilizzando strumenti resi disponibili dal committente Assistenza agli utenti Attività di back-office (controllo stato ticket, gestione solleciti, procedure da e verso terze parti etc) Competenze Tecniche/informatiche Richieste Necessaria esperienza lavorativa nel settore informatico di 2 anni nel ruolo professionale richiesto e preferibile esperienza biennale maturata in strutture di Service Desk dedicate ad ambiti sanitari Comprovata esperienza pregressa di almeno 2 anni con sistemi di Trouble Ticketing (ad es. BMC Remedy, ServiceNow, Easyvista, Siebel) Buona conoscenza dell’ICT e dei sistemi informativi Buona conoscenza dei sistemi operativi Microsoft Windows XP/7/10 e Linux Buona conoscenza degli strumenti di produttività personale (es. Microsoft Office, Open Office) e degli strumenti di collaborazione (es. Lotus Notes, Outlook) Buona conoscenza delle suite applicative utilizzate dagli Enti Sanitari (ad esempio Dedalus, Santer Reply) Ciclo di vita dei servizi Confidenza con sistemi di assistenza remota (ad es. VMWare, Dameware, VNC, LANDesk, TeamViewer, Fastmaster/Matrix) Nozioni basilari di networking (TCP/IP, mappatura reti) Utilizzo strumenti di base per amministrazione server (ad es. LDAP Server, AD Users Managment) Titolo preferenziale aver maturato esperienze con sistemi ERP, CRM, HR Formazione Diploma di Scuola Media Superiore Percorsi di formazione professionali in ambito Sistemi Informativi Competenze Trasversali/comportamentali Capacità di relazionarsi e collaborare con i colleghi e superiori Capacità di relazionarsi con il cliente/utente Tecniche di comunicazione Ottime capacità di analisi e di problem solving Capacità di lavorare in team Proattività Capacità di lavorare per priorità Rispetto e puntualità dei turni di lavoro Inquadramento Si ricercano operatori con orario part-time 4 e 6 ore giornaliere e full-time 8 ore giornaliere. Orario di lavoro suddiviso in fasce orarie dalle ore 7.30 alle ore 20 dal lunedì alla domenica (festivi compresi). Reperibilità su turnazione dalle ore 20 alle ore 7.30. CCNL Commercio, sede di lavoro Milano Si offre iniziale contratto a t. determinato poi trasformazione a t. indeterminato. Richiesta disponibilità immediata.

Tecnico Service Desk La risorsa dovrà gestire le attività di Helpdesk in collaborazione con figure Senior già presenti, principalmente presso la sede di Roma in Via Farnesina, con possibilità di aumentare le proprie competenze tecniche, il lavoro verrà effettuato con turnazione compreso sabati, domeniche e festivi. Principali Mansioni da svolgere: - Presa in carico e gestione delle richieste (email, support portal, chat) - Attività di back-office (controllo stato ticket, gestione solleciti, procedure) - Sistemazioni e supporto Requisiti tecnici: - Diploma tecnico informatico - Necessaria esperienza lavorativa nel settore informatico di 2 anni e esperienza maturata in strutture di Service Desk - Buona conoscenza del sistema operativo Windows e dei suoi applicativi, per assistenza tecnica client di dominio e locali - Comprovata esperienza pregressa sull'utilizzo di Suite Office dalle versioni 2010 in avanti, Conoscenza di Windows Active Directory ed Exchange per creazione e gestione utenze di dominio con relative mailbox - Costituisce titolo preferenziale un'esperienza maturata in studi di consulenza/ legali strutturati - Buona conoscenza tecnica dell'inglese - Disponibilità immediata

We are recruiting a Field Service Engineer, who will be asked to provide engineering support in relation to the installation, service and repair of analysers supplied by The Binding Site. Main duties and responsibilities: • Analyser and peripheral component setup for end user customers. • Installation and repair of analysers at customer site. • Support and provide back up to other Service Engineers as required. • Undertake analyser preventative maintenance services. • Provide technical assistance (via phone and/or written correspondence) to customers in response to enquiries and/or reports from the field. • Repair and/or replacement of any faulty analyser components to restore functionality of the analyser within the agreed timescales and in order to offer first time fix solution. • Maintain stock control of spare parts. • Write, check, approve and update service documents as required. • Validate and test new hardware on existing platforms and/or software versions. • Validate other future TBS platforms. • Attend any engineering support tasks as required. • Deliver service engineer training for internal and external people as required. • Attend external training courses as required. • Occasional overseas travel to attend training will be required. Training and Qualifications Electronics, Mechanical or Engineering Degree/HNC (or equivalent). Driving License. Basic laboratory skills (desirable). Knowledge, Experience and Skills: • Proven service support track record. • Good communication skills when dealing with customers. • Excellent customer service experience. • Experience in the IVD industry is desirable. • Flexibility to travel frequently within Italy (75%-85% of working hours) and occasional European travel at short notice. • Good English language proficiency. • Proficient in the following computer software applications: MS Office, including Word, Excel, and PowerPoint. • In depth knowledge of IT Literacy. • Excellent troubleshooting skills. • Excellent organisational and time management skills. • Reliable and professional attitude. • Ability to work independently, show desire for development and eagerness to learn.

Customer Service Representative JOB DESCRIPTION Job Purpose The CSR is directly interfacing the Customer after the delivery of the product. He/She is the initial point of contact for any operative issue, answering Customerâ€(TM)s questions and providing technical assistance. At any Customer request, the CSR initiates and/or implements corrective actions as needed, in a timely manner, in order to ensure that an excellent standard of service and a high level of Customer satisfaction is achieved and maintained. He/She is responsible to monitor and coordinate the support internal activities so they are rightly addressed, acting as a liaison figure among the hubs. CSR specific duties may vary according to the different type of contract/service provided to the Customer, anyway the key responsibilities al listed hereinafter. Organisation Key Responsibilities - Ensure the reliability of the training device. - Receive, process and verify the accuracy of the Customer reports (issues) and requests through the organization internal mainframe systems (e.g. Support WebPortal). - Plan and hold â€~On-siteâ€(TM) intervention, whether can be aimed to monitor the system status or to carry out maintenance operations. - Schedule and hold periodic meetings with the Customer (involving other areas) in order to gather feedback on the provided services and products and to assure the Customer needs are fulfilled. - Evaluate the priority of important and urgent tasks. - Produce, update and validate documents such as Technical Manuals, periodic reports and summaries. - Review the Customer and Service requirements for the support solutions. - Provide Training Courses and Rollout sessions to Customer personnel (e.g. instructor pilots, technicians) to properly operate and maintain the system after the handover. - Evaluates the project risks in order to carry out all the actions to mitigate the impacts. - Participate and provide expertise to improve the design development of new products, to increase the reliability and maintainability to better meet the Customer needs and expectations. - Evaluate the initial Spare Parts stock and review any possible changes in terms of amount and items according to the obsolescence status and/or other training requirements.

Responsible for the installation, service and maintenance of GPI machinery in constumer facilities. The incumbent is a key member of the Technical Service team and oartners with our converting and sales teams to meet the needs of the customers. Key Responsibilities: Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessaryParticipates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designsDevelops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issuesAs the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projectsApplies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives.Effectively utilizes IT systems (in-house and standard applications)Maintains skill base necessary and consistent with machinery and carton technologyProvides instruction and training to customers' staff on safety, operations, machinery maintenance and proper carton handling proceduresPrepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changesReports on progress of projects / assignments to all internal and external stakeholdersConducts audits, evaluations and assessment of machine systems / performance resultsLiaises with other companies / OEM's working on common projects This is a summary of the key responsibilities of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instruction given by the Company. Qualifications and Experience Important Graphic Packaging Holding Company Good career opportunityMain Skills:Higher level of English reading, writing and speaking skills4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageousTechnical training with graduation or education of industrial or mechanical engineeringDemonstrated ability to ready electrical, mechanical engineering PLC and operator interface knowledgeWorking knowledge of continuous improvement methods, i.e. Six Sigma methodologyMust be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.Full clean driving license Key CompetenciesEffective communicator, both orally and written, with internal and external customersSuccessfully identifies root causes and resolves problems and issuesDevelops positive customer relationships through customer-focused mindset, build trustIs a team player, works well with others inside and outside the organizationIs a self-starter, has initiative, can effectively work independently with minimal direct supervisionEffectively manages time, plans, projects and related tasksFlexible approach to ensure timely and professional service to support customer and the internal manufacturing processContinuously meet targets and objectives, accountable for results Important Graphic Packaging Holding Company.Ottima opportunità di carriera.

Dear friends, here is the Job Offer for you with the great career perspectives in Greece. Our Customer is looking for the Customer/Technical Service Advisor; you will be working in a call center of International Company (responding to phone calls, chats, emails). Not sales, support only. It might be technical helpdesk or customer service, depending on your skills. EU citizens only Requirements: Native or fluent Arabic, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Polish, Spanish, Japanese or Turkish Speaker and your English level is min. B1-B2. Conditions: • Paid relocation (flight and 2 weeks of accommodation + support in finding a flat and full administrative support); • Long-term contract 12 month with prolongation; • Health insurance; • Possibilities of professional development and career growth. The salary in Athens is 1100 gross Euro/month in 14 payments (12 months x1100 + 2 extra payments full salaries = 15400/year) + up to 200-250 Euro/month performance bonus + additional extra payments on monthly basis or single payments (around 250Euro/month depending on the project), additional extra payments for working on weekends or extra hours + health insurance. Taxes to be deducted: 23-24% The salary is above the average for this country. Small studio flat may cost 200-300 e/month, shared flat 150-250 Euro/month. 3-4 weeks paid training provided, in Athens. Starting dates: ongoing, let me know when you are available. All interviews held via phone and Skype. If you are interested please send me your CV in English and MS Word indicating -your date of birth - your citizenship (EU citizens only) - your skype ID (please create one) - studies and work experience (especially in customer service if you have any) - your languages level - please put in email subject "Greece/ Language / your name". At TalentsSpace1@gmail.com

Provides the best service, assisting the store team and clients through the selling ceremony Welcoming, understanding customer’s needs and orienting them into the departments Providing support while trying the products on Serving as a liason between the sales team and the clients Interacting with customers to ensure client satisfaction Packing and providing support during payment Stock & Inventory Management: Support colleagues with product replenishment and stock activities, to ensure store efficiency Visual Management: Ensure that products are ready for sale by following visual guide lines Administrative Activities: Support colleagues with administrative activities, to ensure store efficiency Job Requirements: Excellent Interpersonal and communication skills Strong understanding of Customer Service needs and Customer priorities Strong attention to detail and multi task Your Skills and Experience: Fluent English and Italian language; knowledge of other languages would be a plus. Ability to adapt to frequent change and a high pressure environment. Ability to initiate contact and communication. Motivated by being a team player with a common goal. Excellent Communication and interpersonal Skills with the ability to build and maintain relationships. Problem solving Contratto di lavoro: Tempo pieno, Tempo determinato Stipendio: €1.250,00 /mese

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

About us Madico is one of the world’s leading manufacturers of innovative window film, coating, metallizing and laminate solutions. Headquartered in Tampa Bay, Florida, Madico, Inc. innovates, manufactures, and distributes a broad range of protective, functional and decorative materials-based solutions including films, coatings and laminates for various industries worldwide from automotive and architecture to healthcare and aerospace. ProtectionPro, the device protection division of Madico, is the global-leader in on-demand device screen protection. We are present in over 146 countries around the world offer premium level support and assistance to our clients and distributors around the clock. Job Description Looking for a person to assist with providing tech support related assistance to our clients, distributors and team. This person will regularly do data entry, field calls or messages for assistance from the EMEA region, and work as a team on various product and material tests from time to time. Requirements: • Fluent in English both written and spoken (mandatory), any additional language (Arabic, French, German, Hebrew, Polish, Russian, Portuguese) is a plus • Customer service oriented • Team player • Strong analytical skills, technology minded and attention to detail • Ability to prioritize, multitask, and manage time productively • Willing and able to travel • Basic experience working with Microsoft Office • Previous experiences in Tech support, customer service, IT, product development and/or design (any field) are welcome but not required • VAT Number (Partita IVA) Please apply writing to murban@protectionpro.co and attach your CV and a brief Cover Letter.

Be Part of it This client is a fast growing global player in the fashion industry. Having started as a start up in 2008 this company is now employing 1500 people in 11 cities around the world! What's even better they are still growing. Currently this company is recruiting for innovators in the popular coastal city Porto in Portugal.  Your Challenge You will be responsible for supporting the health of the partner ecosystem, that means you ill be strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization. You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the client's partner community of the best luxury boutiques and brands. Your tasks will include:  •  Be the main person of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities); •  Support partners with speed, quality and service on every communication channel; •  Oversee operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues; •  Liaise with internal departments to ensure that top notch service is delivered to all internal and external customers; •  Identify best practices and help establish process standards that guarantee consistency and efficiency at scale; •  Enhance partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations; • Advocate the partner in the organization to drive value for the partner ecosystem Your Resume •  Fluent in Italian and English  •  B2B experience  •  self motivated •  Result-orientated •  Eye for detail  •  Problem Solver •  Ability to work in a fast paced environment  •  IT - Savy •  Good command of MS Office Up for the Adventure?  Don't hesitate and contact us today if you think you have what it needs! 

A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. Your role: Don’t miss this opportunity to join a leader in the LifeScience business, benefit from our training program and broad career possibilities. Technical support represents a key feature of the Merck offering to our customers. As a Technical Service Scientist in Life Science within our multidisciplinary Team, you will help unpuzzling scientific challenges and answer highly technical product and application questions for our products. You will support our customers and sales on technical inquiries, protocol optimization and complaints on our product range for research and industry labs. As a contribution to our growing business you will qualify leads and cross-selling opportunities from incoming customers' calls and/or promotional activities. Who you are: - Master's Degree Chemistry or Biology with a proven laboratory experience or PhD - Fluent in Italian and Spanish plus a good level of English are mandatory. - Customer oriented with high listening and communication skills as well as strong ability to identify customer needs. - Enthusiastic to build-up expertise in new technologies. - Creative, solutions oriented and good at doing product analysis and technical comparison for optimal customer experience. - Enjoys working with other people within an international Team and in a dynamic environment What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life! https://www.merckgroup.com/en/careers/jobs/204044.html

JUNIOR CUSTOMER TECHNICAL SUPPORT Vision: La nostra società cliente fa parte di un gruppo multinazionale e fornisce soluzioni software per il mondo retail moda. Lattenzione al cliente e lalta qualità dei servizi forniti, garantiti da una realtà a misura duomo, unite allappartenenza ad un grande gruppo ne fanno una società altamente competitiva e con grande solidità. Luogo di lavoro: Mestre (Ve) Mission: Il candidato entrerà a far parte del team service e supporterà i project manager nella gestione richieste dei clienti per la risoluzione di problematiche tecniche inerenti lerogazione dei servizi offerti. Job Description: Più in dettaglio la figura inserita si occuperà di: Curare il rapporto con i clienti e Help Desk IT; Interfacciarsi con i programmatori e i Project Manager; Supportare il team di sviluppo; Requisiti Minimi: Neodiplomato, o esperienza anche minima, in ambito informatico; Conoscenza dei sistemi informatici; Buone capacità di problem solving; Ottime doti relazionali; Passione e curiosità per il settore. Requisiti Preferenziali: Conoscenze di programmazione: VISUAL BASIC 6,. NET, C SHARP. Inquadramento: Il pacchetto retributivo sarà commisurato alla effettiva esperienza e comunque in grado di soddisfare anche le candidature più qualificate. L'inquadramento verrà concordato con il candidato in fase di colloquio con lazienda. I candidati interessati, in possesso dei requisiti richiesti possono inviare il proprio curriculum vitae a service@adamiassociati.com

Offre d’emploi: Assistant Support Client Français KLIM Technologies est une start-up spécialisée dans les périphériques gaming. Nous avons pour objectif de devenir une marque majeure dans le monde du gaming. Depuis notre première vente le 1 er août 2015, nous vendons maintenant 30 000 produits par mois. Nous sommes actuellement 17 dans l'entreprise, de 6 nationalités différentes. Nos particularités sont les suivantes: Nous avons profité de la croissance de la vente en ligne et adapté notre stratégie en conséquence. Cela a permis notre incroyable développement. Nous resterons concentrés sur la vente en ligne. Nous soutenons pleinement le travail à distance. Tant que vous travaillez dur et que vous êtes fiable, nous vous donnerons beaucoup de liberté pour organiser vos heures et choisir votre lieu de travail. Nous sommes autofinancés, ce qui signifie que nous ne recevons pas d'investissement extérieur. Nous générons des revenus, faisons des bénéfices, réinvestissons les bénéfices et ainsi de suite. Nous pensons que c'est une manière beaucoup plus saine de gérer une entreprise. Pour continuer de nous développer rapidement, nous sommes à la recherche de nouveaux talents. La philosophie de recrutement de notre entreprise est de faire confiance aux jeunes talents pour assurer des postes censés être réservés aux seniors. En échange, nous recherchons des personnes qui peuvent rapidement s’adapter et aider l'entreprise à croître à long terme. Toutes les nationalités sont les bienvenues. Description du poste Votre rôle principal sera d'assister nos clients francophones. Plus spécifiquement, il vous sera demandé de: Répondre avec empathie à chaque client afin d’identifier parfaitement ses besoins Signaler les problèmes rencontrés par nos clients à votre responsable. Beaucoup d'entreprises sous-estiment le service à la clientèle. Nous ne partageons pas cette idée. Nous le considérons comme une priorité absolue. Le bouche à oreille est notre canal de marketing numéro 1 et nous avons l'intention de continuer à nous améliorer. La satisfaction de nos clients est une de nos obsessions. Chaque client doit recevoir une réponse personnalisée et individuelle. Cela nécessite une bonne compréhension de la psychologie humaine. Vous pouvez directement voir les résultats de votre travail en aidant l'entreprise à se développer. Compétences et qualifications Excellent rédactionnel en français Une expérience antérieure dans le service à la clientèle est un plus Bonnes connaissances en anglais Envie d'apprendre Travailleur Altruiste Esprit d’analyse (Trouver des moyens de faire votre travail mieux et plus rapidement) Les tendances Geek sont un plus Connaissances techniques appréciées. Profil Autonome Responsable Fiable Conditions de travail Lieu: Vous pouvez choisir de venir travailler dans les bureaux de notre siège social à Chiang Mai en Thaïlande, ou travailler à distance. Vous pouvez également combiner les deux. Salaire: Entre 13600 € et 22800 € annuel selon votre profil. (Payé dans votre devise locale) Heures de travail: horaire flexible, mais vous devez répondre aux e-mails au moins deux fois par jour, 35 heures par semaine. Bonus: Deux fois par an, il y aura un séjour d'entreprise, probablement sur une île de l'Asie du Sud-Est, toutes les dépenses (hébergement, vols, activités, etc.) seront payées. Pour postuler, merci d’envoyer votre CV et une lettre de motivation à jobs@klimtechnologies.com

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

TRAVEL SUPPORT SPECIALIST GGF Group, azienda leader nella Customer Experience, ricerca candidati da inserire nei propri organici per la figura professionale di Travel Support Specialist. Siamo costantemente alla ricerca di persone altamente motivate che condividano la nostra missione, i nostri valori e la nostra visione della Customer Experience. Mansioni legate al ruolo: Assistere i clienti attraverso tutti i canali di contatto (voce, chat, mail, social); Supportare il responsabile nella gestione delle problematiche con il cliente; Requisiti Cerchiamo un giovane neodiplomato o neolaureato le cui caratteristiche fondamentali si esprimono nella versatilità e nella flessibilità; Conoscenza fluente della lingua inglese viene considerate un requisito necessario; Conoscenza del settore turistico; Esperienze in agenzie di viaggio e/o nell’ambito della Customer Service Conoscenza GDS (Amadeus, Sabre, Galileo, Worldspan) Si richiede: Buona conoscenza degli applicativi Microsoft e predisposizione all’utilizzo dei sistemi informatici. Il candidato ideale possiede buone doti comunicative e organizzative, spiccata propensione alle relazioni interpersonali e attitudine al lavoro di gruppo, accompagnata da senso della precisione e da un’ottima capacità di gestione dello stress.

Descrizione azienda Synergie Italia, filiale di Buccinasco, seleziona per importante azienda cliente operante nel settore customer service internazionale: Posizione Loyalty Support & Care Specialist La risorsa sarà inserita all'interno del team "Loyalty Support & Care" e presterà la sua attività per un importante cliente internazionale operante nel settore petrolifero con l'obiettivo di gestire diversi programmi fedeltà presenti in diversi paesi europei. Nello specifico la risorsa si occuperà di: Individuazione di possibili frodi relative ai programmi fedeltà gestiti Contatto con la rete vendita del cliente e con fornitori esterni Analisi e controllo di dati e preparazione reportistica Supporto di secondo livello al front office Impostazione e gestione delle piattaforme informatiche del cliente Requisiti Laurea o titolo di studio equivalente Ottima conoscenza del pacchetto MS Office, essenziale MS Excel Ottima conoscenza della lingua Italiana ed Inglese (almeno livello B2) Attenzione alle necessità del cliente Ottime capacità di analisi Precisione e affidabilità Capacità di lavorare in team Costituiranno requisiti preferenziali: Conoscenza della lingua Tedesca o della lingua Olandese almeno a livello B2 Conoscenza di MS Access   Si offre iniziale contratto di somministrazione con possibilità di proseguimento. orario: lunedì-venerdì 9.00/18.00 Sede di lavoro: Milano (MI) Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Location: Napoli. Job Description: The key challenge of this manager is to bring a very professional commercial service to a great diversity of accounts, agents and distributors, operating in many markets with great diversity of cultural and trade practices, managing essentially all orders and deliveries. The key responsibilities of the International Customer Service Manager are as follows: – Establish a relationship of trust with all agents, distributors and direct accounts; – Monitor and process all accounts into the Microsoft Navision system; – Prepare all sales tools (linelists, pricelists, order forms, etc) for agents and distributors; – Assist in the preparation of sales meetings and trade shows; – Inform agents, distributors and direct accounts about service policies; – Process all orders, confirmations, shipments and deliveries; – Inform all trade partners about product specifics and availability to sell; – Process Sample and POP orders for agents and distributors; – Monitor very carefully all “vendor agreements” received from key accounts; – Handle all claims and returns; – Anticipate problem issues and manage them efficiently (e.g. late deliveries…); – Assist credit department in collecting funds when accounts are past-due; – Organize internal reporting of bookings and sales; – Communicate and work on all matters of interest to other departments. The Candidate: You are familiar with the way an Export Customer Service department works, and you have several years of experience in a similar position. If so, offers you the opportunity to join a dynamic mid-size company and to help creating a position which will be at the cornerstone of its international growth. You will get ample support from the company to achieve your tasks, and your new home will be in the beautiful surroundings of the Bay of Naples, should you originate from another region. Besides your experience in working in a sales / customer service environment: – you have an excellent control of the English language; – it would be appreciated if you also had a good control of the German language; – you are very comfortable with computers in particular with Microsoft packages; – you are familiar with export logistics (shipping, documentation, incoterms, etc); – you are detail-oriented and very analytical; – you are disciplined, reliable and punctual; – you are team-oriented and have great interpersonal skills; – you feel comfortable in an international setting; – you are a good communicator; and, it would be of great help to you and the company: – if you were already familiar with Microsoft Navision software, and – if your prior experience had been in the clothing industry. Candidates who are in possession of the requirements, can submit their curriculum in Word format at: csm@adamiassociati.com

For the Turin plant of a leading International Group present in 21 countries and main supplier in the automotive field we are looking for a CUSTOMER SERVICE AUTOMOTIVE (fluent German) Main Duties and Responsibilities: • Interface with customers logistic planning departments providing customer service. • Monitoring and controlling of customer orders by means of the different IT tools like EDI, web-EDI, customer portals. • Timely processing of shipping orders including commissioning, packaging, shipping processing and loading, monitoring of timely delivery at customers. • Support to internal production planning department (MRP control). • Ensure compliance with customer specific packaging and shipping instructions. • Logistical complaints processing. • Export and customs processing. • Contact persons for finished goods dispatchers. Minimum Qualifications: Completed Bachelor’s in the field of Dispatch Logistics, Economics with focus on material management or in a comparable field. Good German and English language knowledge Offer: Job placement in an international and highly motivating contest. Salary grading will be based on the level of experience. Organizational Integration: Reports to: Senior Dispatch Logistics Specialist About Job è un'Agenzia di Ricerca e Selezione del Personale autorizzata dal Ministero del Lavoro al prot. 13/I/0012148 che offre consulenze integrate nell'ambito della gestione delle Risorse Umane. I candidati sono invitati a leggere sul nostro sito www.aboutjob.it l'informativa sulla privacy (GDPR Regolamento UE 679/2016). Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Randstad Contact Center, divisione specializzata di Randstad Italia, ricerca per importante multinazionale nel settore trasporti, degli operatori Customer Service. Si offre inserimento in somministrazione. Luogo di lavoro: Settimo Torinese (TO). Orario di lavoro: FULL TIME con orario centrale dal Lunedì al Venerdì.   La risorsa si occuperà di: - ricezione e smistamento chiamate all'ufficio Support Client; - pianificazione consegne; - risoluzione problemi operativi; - supporto al cliente via chat o telefono; - creare report utilizzando Excel.   Requisiti: - Laurea; - ottima conoscenza della lingua INGLESE (C1-C2); - esperienza pregressa nel customer service, preferibilmente telefonico; - proattività e ottime doti di problem solving.     Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then Apply now! For our business in Milan we are currently looking for a Team Manager (male/female), for our e-commerce partner. You’ll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks. Requirements: • Excellent language skills in Italian (C2) and English (C1) • Work experience in team management, ability to motivate and coach team members • Knowledge and experience in customer service (preferably in Outsourcing companies) • Strong administration and organization skills • Very good PC skills - proficiency in the use of Microsoft Office (especially Excel) • Very good analytical skills, productivity with a keen eye for detail • Excellent communication skills & high focus on customer satisfaction • Availability to work on shifts, 5 days a week, Monday to Sunday, 8 a.m. to 10 p.m. Offer: • Excellent reputation as responsible employer; • Modern working environment at an attractive location in Milan with good public transport connection; • A welcoming and inclusive environment; • A team ready to help you develop and grow; • A multinational environment, different nationalities and cultures to work every day. Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands! At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 and 125/91.

In Service Configuration: TXT Group ricerca per TXT e-solutions, società del gruppo, un In Service Configuration che si occupererà di attività di produzione, emissione ed aggiornamento della documentazione tecnica di modifica e di ispezione delle normative applicabili per velivoli militari. Principali attività: Analisi della documentazione tecnica ricevuta dai Clienti, Fornitori e Eurofighter Partner Companies (EPCs); Analisi della documentazione e della manualistica tecnica disponibile, con particolare riferimento a disegni tecnici, Parts List, schemi elettrici, schemi funzionali degli impianti, specifiche tecniche, Pubblicazioni Tecniche in formato cartaceo/elettronico (CMM, IETP etc.), norme di standardizzazione e cicli di produzione; Aggregazione dei dati oggetto delle precedenti analisi e preparazione di bozze da condividere prima dell'ufficializzazione della documentazione; Valutazione degli impatti derivanti da un'ispezione o da una modifica e delle ricadute sugli elementi di supporto associati (Pubblicazioni Tecniche, parti di ricambio già consegnate, kit di modifica, programmi e procedure di manutenzione, Aircraft Ground Equipment/Ground Support Equipment etc.). Competenze richieste: Competenze di base in campo aeronautico; Buona conoscenza di MS Office (Microsoft Word, Excel e Access); Ottima conoscenza della lingua inglese.  Una buona conoscenza ed esperienza in ambito di supporto logisitico sarà considerato un plus.  Formazione: Diploma di Perito Aeronautico Completano il profilo proattività e passione per il mondo aeronautico. Il candidato ideale ha maturato un'esperienza di almeno 2 anni in supporto logistico.  Si offre contratto a tempo determinato commisurato all'esperienza a la possibilità di sperimentarsi in un contesto internazionale.

Per digital company speializzata nel settore trasporti e pubblica amministrazione ricerchiamo OPERATORI SERVICE DESK. La risorsa si occuperà: - Presa in carico e gestione delle richieste (via telefono, email, support portal, chat) - Completamento delle informazioni, categorizzazione, priorità, classificazione e inserimento nei sistemi di Trouble Ticketing - Indirizzamento/escalation verso il secondo livello di supporto appropriato - Supporto e informazioni agli utenti utilizzando strumenti resi disponibili dal committente - Assistenza agli utenti - Attività di back-office (controllo stato ticket, gestione solleciti, procedure da e verso terze parti etc) Requisiti: - Necessaria esperienza lavorativa nel settore informatico di 2 anni nel ruolo professionale richiesto e necessaria esperienza biennale maturata in strutture di Service Desk dedicate ad ambiti sanitari - Comprovata esperienza pregressa di almeno 2 anni con sistemi di Trouble Ticketing (ad es. BMC Remedy, ServiceNow, Easyvista, Siebel) - Buona conoscenza dell'ICT e dei sistemi informativi - Buona conoscenza dei sistemi operativi Microsoft Windows XP/7/10 e Linux - Buona conoscenza degli strumenti di produttività personale (es. Microsoft Office, Open Office) e degli strumenti di collaborazione (es. Lotus Notes, Outlook) - Buona conoscenza delle suite applicative utilizzate dagli Enti Sanitari (ad esempio Dedalus, Santer Reply) - Ciclo di vita dei servizi - Confidenza con sistemi di assistenza remota (ad es. VMWare, Dameware, VNC, LANDesk, TeamViewer, Fastmaster/Matrix) - Nozioni basilari di networking (TCP/IP, mappatura reti) - Utilizzo strumenti di base per amministrazione server (ad es. LDAP Server, AD Users Managment) - Titolo preferenziale aver maturato esperienze con sistemi ERP, CRM, HR Si offre contratto iniziale in somministrazione con possibilità di proroghe e assunzione da parte del cliente Si richiede disponibilità oraria nella fascia dalle 7:30 alle 20 dal lunedì alla domenica e reperibilità su turnazione dalle 20 alle 7:30 CCNL COMMERCIO+buoni pasto Sede di lavoro Milano

La società nostra cliente è un’importante multinazionale del settore dei servizi, con ruolo di leader nel suo ramo di business; ci ha incaricato di ricercare un: NEOLAUREATO - STAGE - IT – ICT TECHNICAL SUPPORT (468/ITS/18) Lo/la stagista, all’interno della struttura ICT, si occuperà di attività di supporto, sia lato client che lato service, di analisi e soluzioni su piattaforme aziendali basate su SQL Server, risolvendone le problematiche ed effettuando test funzionali sui sistemi. In particolare: Gestirà ticket di primo livello – help desk Si occuperà di analisi, estrazioni e manipolazione dati Supporterà le funzioni operative e di staff da punto di vista IT nella risoluzione dei problemi, Eseguirà casi test e controllo qualità sui vari applicativi Requisiti richiesti: Laurea preferibilmente in Informatica, Ingegneria, scienze matematiche o equipollenti, Buona conoscenza del pacchetto Office e in particolare Excel e Access, Gradita la conoscenza di MS SQL Server. Completano il profilo buone doti di Problem Solving, Organizzazione e attitudine al lavoro in team con un approccio proattivo. Sede di lavoro: Milano zona Mecenate Offriamo: contratto di stage di 6 mesi con rimborso spese pari a 500 euro + ticket.

Virtual Technical Support, Operations Manager All times are in Pacific Daylight Time. Job ID  667537 Location  IT-CA-Cagliari Posted Date  5/18/2018 Company  Amazon Italia Customer Services Srl Position Category  Customer Service Recruiting Team .. Job Description Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers...

Attention Italian Speakers! Cross Border Talents is looking for Italian speakers for the area of Customer Support to work in LISBON - PORTUGAL. Our client company is a technological multinational, with an innovative culture and shaped by diversity. The job consists in provinding consumer service assistance to customers, in the different projects, regarding their needs What are we looking for: - Native level Italian (C2); - Good understanding of English (B2); - Person with strong analytical, problem solving and general troubleshooting skills; - Team player and positive thinker; - Passionate about learning and development;. Good communication skills. What our client is offering: - Knowledge of native Italian + English (B1/B2); - Writing Speed: 20 words per minute. - Initial Contract: 12 months (possibility to be renewable) - Refund of the flight ticket after 9 months of contract - Salary with/without accomodation (x14) + performance bonus - Working hours is 8 hours per day/5days per week - Working hours based on client’s needs, by shifts. If this offer seems appealing and you want to know more about it, do not hesitate to apply! We will be waiting for you! ???? Claudia.carvalheira@cbtalents.com