Customer orientation problem solving skills

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

La figura nel ruolo di Customer Service Estero avrà le seguenti responsabilità: - contatto con il cliente finale per necessità di supporto o riordino - inserimento delle richieste all'interno del gestionale - interfaccia con i dipartimenti aziendali - garantire la massima customer satisfaction Innovativa realtà nel mondo dei prodotti a consumo Opportunità per un Customer Service Francese con esperienza Il candidato ideale è un profilo con - esperienza nel ruolo di customer service estero - capacità di utilizzo di gestionali (preferibile conoscenza di E-Solver) e strumenti informatici - conoscenza fluente dell'inglese e di una seconda lingua (tedesco o francese) - domicilio a Bologna e provincia - soft skills: problem solving, flessibilità e team working Il nostro cliente è interessante realtà del mondo prodotti per alberghi, ristoranti e B&B.Ottima opportunità di carriera.

La figura nel ruolo di Customer Service Estero avrà le seguenti responsabilità: - contatto con il cliente finale per necessità di supporto o riordino - inserimento delle richieste all'interno del gestionale - interfaccia con i dipartimenti aziendali - garantire la massima customer satisfactionInnovativa realtà nel mondo dei prodotti a consumoOpportunità per un Customer Service Tedesco con esperienzaIl candidato ideale è un profilo con - esperienza nel ruolo di customer service estero - capacità di utilizzo di gestionali (preferibile conoscenza di E-Solver/Magento) e strumenti informatici - conoscenza fluente dell'inglese e di una seconda lingua (tedesco o francese) - domicilio a Bologna e provincia - soft skills: problem solving, flessibilità e team workingIl nostro cliente è interessante realtà del mondo prodotti per alberghi, ristoranti e B&B.Ottima opportunità di carriera.

Lavoro come recruiter presso un'agenzia del lavoro britannica e sono alla ricerca di candidati che sappiano parlare sia l'Italiano che l'Inglese: Role Summary A leading multinational company founded in 2018 and based in Lisbon are looking for individuals passionate about technology (smartphones, laptops and tablets) with excellent problem solving skills. They serve customers across the world through over 58,000 employees based in 30 countries in Europe, Africa, Americas and Asia in more than 60 languages. Working on behalf of one of the Big Five companies in the U.S. information technology industry, you will be required to determine and resolve issues for customers, maintaining a professional manner at all times on the phone, email and webchat. One month training and constant support will be provided throughout your career journey to aid your soft skills and commercial awareness development. Hours: 40 hrs per week (Full-time) Shifts: Monday-Sunday 08:00-20:00 Start dates: July/August No experience required + Relocation package offered What are we looking for in you? - Bilingual in English (B2) and Italian (C2) - Team player and independent - Ability to quickly absorb training on tool functionality - Able to work in multiple tools/web browser windows at one time - Motivated, takes initiative, high energy What’s in it for you? - Salary: 750€ per month x 14 - Fun and friendly multicultural environment - Monthly Language bonus: 142€ x 12 - Monthly Performance bonus: 150€ x 12 - Free Lunch: 6€ voucher - Longevity Bonus (1000€) - Opportunity to progress into Recruitment, Quality or Management If you want the chance of being a part of a rewarding company, submit your CV now to be considered! Even if you are not interested in this specific opportunity, but you possess relevant skills and/or experience, feel free to add me on LinkedIn - I am always up for a chat! Good luck! Matteo Volante Recruitment Consultant at Logical Recruitment Partners

Attention Italian Speakers! Cross Border Talents is looking for Italian speakers for the area of Customer Support to work in LISBON - PORTUGAL. Our client company is a technological multinational, with an innovative culture and shaped by diversity. The job consists in provinding consumer service assistance to customers, in the different projects, regarding their needs What are we looking for: - Native level Italian (C2); - Good understanding of English (B2); - Person with strong analytical, problem solving and general troubleshooting skills; - Team player and positive thinker; - Passionate about learning and development;. Good communication skills. What our client is offering: - Knowledge of native Italian + English (B1/B2); - Writing Speed: 20 words per minute. - Initial Contract: 12 months (possibility to be renewable) - Refund of the flight ticket after 9 months of contract - Salary with/without accomodation (x14) + performance bonus - Working hours is 8 hours per day/5days per week - Working hours based on client’s needs, by shifts. If this offer seems appealing and you want to know more about it, do not hesitate to apply! We will be waiting for you! ???? Claudia.carvalheira@cbtalents.com

Lorenzi S.r.l., azienda del settore tessile, cerca un Responsabile Customer Service. La figura si occuperà di: • coordinare le attività di ricevimento degli ordini e la gestione dei contratti; • monitorare e garantire la coerenza delle condizioni di vendita; • controllare il livello degli stock dei magazzini centrali e periferici in stretta collaborazione con: planning, acquisti, logistica (S&OP); • gestire il servizio postvendita (reclami, resi, ritardi di consegna…) e qualsiasi problematica legata alla evasione dell'ordine; • coordinare un gruppo di collaboratori (6 risorse) e garantirne la formazione; • reportistica verso il management; • gestione degli insoluti. Requisiti: • Performances sulle quali sarà valutato e come sarà valutato: Livello di Servizio al cliente • Travel time in %: 10% (sede Toscana) • Esperienza richiesta: Almeno 5 anni • Formazione: Laurea (triennale e/o magistrale) • Lingua Inglese (C1) Francese (B2) Spagnolo (B2) • Residenza: Provincia di Padova o di Venezia • Sede di lavoro: Vigonza • Sostituzione/nuova posizione? Nuova posizione • Chi gestisce la selezione: Lorenzo Lorenzi – CEO, Jessica Fongaro (Responsabile Commerciale) • Interlocutori interni (e a chi riporta?): Jessica Fongaro • Interlocutori esterni (clienti, partner, fornitori): Clienti • Inquadramento: RAL max 50K • Tipologia contrattuale (periodo di prova?): Responsabile Customer Service, contratto indeterminato Soft skills: • Proattività, energia e motivazione • Problem Solving • Forte orientamento al cliente • Ampia autonomia operativa • Comunicazione e ascolto attivo • Organizzazione e pianificazione attività • Predisposizione al lavoro per obiettivi • Precisione e accuratezza nello svolgimento delle mansioni

Gamastech srl, PMI che si occupa della produzione e commercializzazione di prodotti e sistemi di alta qualità, Medical e Beauty Devices, nel territorio Nazionale ed Estero cerca n.1 ADDETTO AL CUSTOMER SERVICE ITALIA ED ESTERO. La figura ricercata, riportando alla Proprietà, si occuperà dello svolgimento delle seguenti attività: • Assistenza clienti, distributori e consumatori finali pre e post vendita. • Gestione e follow up degli ordini: assicura l’introduzione e la pianificazione degli ordini, interfacciandosi con la produzione ed i clienti per concordare tempi di consegna e dettagli. • Gestione e contatto agenti/distributori dell'area estera. • Monitoraggio stato avanzamento ordini, spedizioni. • Gestione resi e contestazioni. • Gestione documentazione per import ed export (fatturazione e certificati). • Organizzazione spedizioni e contatto con le dogane: preparazione e predisposizione della documentazione doganale e dei documenti di trasporto. • Partecipazione a fiere di settore ed eventi aziendali in Italia e all'estero. • Supporto all’area commerciale. Si richiede esperienza pregressa nella medesima mansione di almeno 3 anni; ottima conoscenza della LINGUA INGLESE e della LINGUA FRANCESE. Soft Skills • ottime capacità relazionali e comunicative; • problem solving; • gestione dello stress; • precisione e capacità analitiche; • capacità organizzative. ULTERIORI INFORMAZIONI Luogo di lavoro: Catania. Orario di lavoro: full time, dal lunedì al venerdì.

FILIALE: MILANO SERVICES Per Azienda cliente, Leader nell'offerta di servizi di Contact Center Settore Telecomunicazioni   RICERCHIAMO: ADDETTI/ADDETTE AL CUSTOMER CARE I candidati, opportunamente formati saranno dedicati all'assistenza telefonica per commessa nell'ambito energy. Le mansioni a cui si verrà adibiti nello specifico saranno: - Fornire informazioni relative al prodotto in base alle richieste del cliente; - Gestire il servizio di post vendita; - Gestione Problematiche e risoluzione delle stesse. E' previsto un Corso Forma.temp con un impegno di 8 ore al giorno della durata di circa una settimana, propedeutico all'inserimento. Requisiti richiesti - Diploma di Scuola Superiore di II grado o Laurea - Ottima conoscenza lingua italiana orale e scritta - Ottima capacità e velocità di videoscrittura/navigazione internet - Buona conoscenza dei principali strumenti informatici e Conoscenza del Pacchetto Office (Word / Excel / PowerPoint). Soft Skills - Ottime capacità di comunicazione/relazionali - Orientamento al cliente - Problem Solving - Orientamento all'obiettivo Offerta Contrattuale: Inquadramento: CCNL Telecomunicazioni 2°Livello in somministrazione a Tempo Determinato di un mese iniziale con possibilità di successive proroghe. Orario di lavoro: Part Time 20 ore settimanali con turni nella fascia oraria dalle 8 alle 22, da lunedì a domenica, su turni a rotazione. 5 gg lavorativi a settimana. Attività in presenza Luogo di lavoro: Bologna, raggiungibile con i mezzi.   Facciamo parte di Gi Group Holding, la prima multinazionale italiana del lavoro, nonché una delle principali realtà a livello mondiale nei servizi dedicati allo sviluppo del mercato del lavoro. Il nostro Gruppo è attivo nei seguenti campi: lavoro temporaneo, Permanent e Professional Staffing, Ricerca e Selezione, Consulenza HR, Formazione, Outsourcing, supporto alla ricollocazione e attività complementari. Siamo presenti in più di 30 Paesi in Europa, Asia e America con un team di oltre 6000 persone. I valori che ci contraddistinguono: attenzione, passione, apprendimento continuo e innovazione, collaborazione, sostenibilità, responsabilità. ' Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

NEXT SRL azienda leader nel settore dell'energia e delle telecomunicazioni, con sede a Battipaglia (SA), è alla ricerca di nuovi collaboratori. Il nostro lavoro si basa sulla passione e sull'innovazione. Puntiamo sullo sviluppo delle competenze di ogni risorsa del nostro team, perché la crescita professionale è per noi una priorità. LA RISORSA DOVRA’: - Assistere e supportare i nostri clienti - Fornire ed implementare informazioni - Ricercare soluzioni al problema attraverso le proprie skills - Assistere e guidare i clienti all'interno del nuovo mercato REQUISITI RICHIESTI: - Buone doti comunicative e relazionali - Orientamento al problem solving - Capacità di lavorare in team - Gestione dello stress - Competenze informatiche di base OFFRIAMO: Regolare assunzione con contratto a norma di legge Lavoro part-time con turni a scelta (mattina e pomeriggio) Fisso Mensile Bonus e incentivi di produzione decisamente concorrenziali Formazione, Eventi Esclusivi, Crescita professionale

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven

USA International Group is looking for New Italian Branch the Application Engineer computer vision provides technical expertise and consultative services to support the sale and implementation of products into machine vision systems for Integrators, OEM's and End Users. The AE conducts customer consultations, pre-sales feasibility studies, product field trials, training and on-site post-delivery support. The AE works with Integrators, OEM's and End Users in a consultative manner to determine the feasibility and fit of company for their applications. The AE works closely with Application Engineering Management and Product Management to ensure alignment of customer applications with product direction. Essential Functions: Conducts customer consultations. Produces Site Visit Reports for each customer visited. Performs a gap analysis on potential applications. Creates prototype and demo applications. Recommends third party hardware for complete solutions where needed. Performs application testing on customer supplied images. Follows the life cycle of paid services from quoting, execution, customer acceptance through invoicing. Supports tradeshows. Provides customer training. Provides application development services.Develops a broad knowledge of company products and their use in machine vision applications. Provides product feedback to Application Engineering Management and Product Management. Timely and accurate expense reporting and trip documentation. Knowledge, Skills and Abilities: Good presentation, communication, organizational and interpersonal skills. Ability to handle challenging customer situations. Good analytical and problem solving skills. Good understanding of mechanical, electrical and industrial automation systems. Working knowledge and ease with using computing devices running Linux, Windows and/or OS X. Ability to work independently as well as in a collaborative environment. Ability to travel up to 50% of the time, occasionally on short notice. Minimum education and work experience required: B.S. degree, preferably in Computer Science, Electrical Engineering or Mechanical Engineering or equivalent occupational experience. Programming experience using JavaScript - C, C++ or other high level programming language is an advantage. Knowledge of optics and/or lighting for machine vision applications. Knowledge of basic machine vision techniques and industrial / factory automation applications. 2-5 years' experience in related Sales Support functions. Working knowledge of PLC's and/or robots and/or automation systems is desirable. Home office. Salary up to 60k, mbo, full car and beneift

USA International Group is looking for New Italian Branch the Application Engineer computer vision provides technical expertise and consultative services to support the sale and implementation of products into machine vision systems for Integrators, OEM's and End Users. The AE conducts customer consultations, pre-sales feasibility studies, product field trials, training and on-site post-delivery support. The AE works with Integrators, OEM's and End Users in a consultative manner to determine the feasibility and fit of company for their applications. The AE works closely with Application Engineering Management and Product Management to ensure alignment of customer applications with product direction. Essential Functions: Conducts customer consultations. Produces Site Visit Reports for each customer visited. Performs a gap analysis on potential applications. Creates prototype and demo applications. Recommends third party hardware for complete solutions where needed. Performs application testing on customer supplied images. Follows the life cycle of paid services from quoting, execution, customer acceptance through invoicing. Supports tradeshows. Provides customer training. Provides application development services.Develops a broad knowledge of company products and their use in machine vision applications. Provides product feedback to Application Engineering Management and Product Management. Timely and accurate expense reporting and trip documentation. Knowledge, Skills and Abilities: Good presentation, communication, organizational and interpersonal skills. Ability to handle challenging customer situations. Good analytical and problem solving skills. Good understanding of mechanical, electrical and industrial automation systems. Working knowledge and ease with using computing devices running Linux, Windows and/or OS X. Ability to work independently as well as in a collaborative environment. Ability to travel up to 50% of the time, occasionally on short notice.