Customer service support dentale

Customer Service Representative JOB DESCRIPTION Job Purpose The CSR is directly interfacing the Customer after the delivery of the product. He/She is the initial point of contact for any operative issue, answering Customerâ€(TM)s questions and providing technical assistance. At any Customer request, the CSR initiates and/or implements corrective actions as needed, in a timely manner, in order to ensure that an excellent standard of service and a high level of Customer satisfaction is achieved and maintained. He/She is responsible to monitor and coordinate the support internal activities so they are rightly addressed, acting as a liaison figure among the hubs. CSR specific duties may vary according to the different type of contract/service provided to the Customer, anyway the key responsibilities al listed hereinafter. Organisation Key Responsibilities - Ensure the reliability of the training device. - Receive, process and verify the accuracy of the Customer reports (issues) and requests through the organization internal mainframe systems (e.g. Support WebPortal). - Plan and hold â€~On-siteâ€(TM) intervention, whether can be aimed to monitor the system status or to carry out maintenance operations. - Schedule and hold periodic meetings with the Customer (involving other areas) in order to gather feedback on the provided services and products and to assure the Customer needs are fulfilled. - Evaluate the priority of important and urgent tasks. - Produce, update and validate documents such as Technical Manuals, periodic reports and summaries. - Review the Customer and Service requirements for the support solutions. - Provide Training Courses and Rollout sessions to Customer personnel (e.g. instructor pilots, technicians) to properly operate and maintain the system after the handover. - Evaluates the project risks in order to carry out all the actions to mitigate the impacts. - Participate and provide expertise to improve the design development of new products, to increase the reliability and maintainability to better meet the Customer needs and expectations. - Evaluate the initial Spare Parts stock and review any possible changes in terms of amount and items according to the obsolescence status and/or other training requirements.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

Be Part of it This client is a fast growing global player in the fashion industry. Having started as a start up in 2008 this company is now employing 1500 people in 11 cities around the world! What's even better they are still growing. Currently this company is recruiting for innovators in the popular coastal city Porto in Portugal.  Your Challenge You will be responsible for supporting the health of the partner ecosystem, that means you ill be strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization. You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the client's partner community of the best luxury boutiques and brands. Your tasks will include:  •  Be the main person of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities); •  Support partners with speed, quality and service on every communication channel; •  Oversee operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues; •  Liaise with internal departments to ensure that top notch service is delivered to all internal and external customers; •  Identify best practices and help establish process standards that guarantee consistency and efficiency at scale; •  Enhance partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations; • Advocate the partner in the organization to drive value for the partner ecosystem Your Resume •  Fluent in Italian and English  •  B2B experience  •  self motivated •  Result-orientated •  Eye for detail  •  Problem Solver •  Ability to work in a fast paced environment  •  IT - Savy •  Good command of MS Office Up for the Adventure?  Don't hesitate and contact us today if you think you have what it needs! 

For the Turin plant of a leading International Group present in 21 countries and main supplier in the automotive field we are looking for a CUSTOMER SERVICE AUTOMOTIVE (fluent German) Main Duties and Responsibilities: • Interface with customers logistic planning departments providing customer service. • Monitoring and controlling of customer orders by means of the different IT tools like EDI, web-EDI, customer portals. • Timely processing of shipping orders including commissioning, packaging, shipping processing and loading, monitoring of timely delivery at customers. • Support to internal production planning department (MRP control). • Ensure compliance with customer specific packaging and shipping instructions. • Logistical complaints processing. • Export and customs processing. • Contact persons for finished goods dispatchers. Minimum Qualifications: Completed Bachelor’s in the field of Dispatch Logistics, Economics with focus on material management or in a comparable field. Good German and English language knowledge Offer: Job placement in an international and highly motivating contest. Salary grading will be based on the level of experience. Organizational Integration: Reports to: Senior Dispatch Logistics Specialist About Job è un'Agenzia di Ricerca e Selezione del Personale autorizzata dal Ministero del Lavoro al prot. 13/I/0012148 che offre consulenze integrate nell'ambito della gestione delle Risorse Umane. I candidati sono invitati a leggere sul nostro sito www.aboutjob.it l'informativa sulla privacy (GDPR Regolamento UE 679/2016). Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Randstad Contact Center, divisione specializzata di Randstad Italia, ricerca per importante multinazionale nel settore trasporti, degli operatori Customer Service. Si offre inserimento in somministrazione. Luogo di lavoro: Settimo Torinese (TO). Orario di lavoro: FULL TIME con orario centrale dal Lunedì al Venerdì.   La risorsa si occuperà di: - ricezione e smistamento chiamate all'ufficio Support Client; - pianificazione consegne; - risoluzione problemi operativi; - supporto al cliente via chat o telefono; - creare report utilizzando Excel.   Requisiti: - Laurea; - ottima conoscenza della lingua INGLESE (C1-C2); - esperienza pregressa nel customer service, preferibilmente telefonico; - proattività e ottime doti di problem solving.     Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Per azienda nostra cliente, multinazionale leader nel settore medicale, ricerchiamo: CUSTOMER SERVICE appartenente alle categorie protette La risorsa si occuperà di: ? Gestire ordini clienti (gestionale SAP) ? Risoluzione delle problematiche connesse agli ordini ? Gestione resi clienti ? Emissione e controllo fatture elettroniche, controllo e modifica delle stesse ? Customer Support e assistenza forza vendita ? Gestione reclami Requisiti: ? Gradita esperienza in ruoli Customer in aziende commerciali e strutturati ? Conoscenza buona della lingua inglese ? Ottima conoscenza di Excel e SAP ? Appartenente alle liste 68/99 ? Buone capacità organizzative L’azienda offre un contratto a tempo indeterminato. Sede di lavoro: Milano (raggiungibile con i mezzi pubblici) Gli interessati possono inviare cv e conferma appartenenza alle liste 68/99 categorie protette all’indirizzo mail selezione@mconsulting-hr.com specificando il Rif. CBO I dati sono trattati sec. Legge 196/03

Take this chance and APPLY NOW! Travel and Discover Greece! Moreover, you will be learning Greek and experience Greek music, taste great comfort food and visit their beautiful sights. Don’t forget about their sandy beaches with crystal clear blue water and beautiful landscapes. Start a new career and join international team in Athens. What does this role hold for you? • Solving customers queries by phone or emails • Provide excellent level of customer services • Maintain strong professional relationships with all clients and customers • Reporting to team managers or team supervisor The ideal candidate • Fluent Italian • Good English • Very good knowledge of computers • Good technical skills and familiar with new technologies • Desire to start fresh and move to Athens, Greece • Enjoy talking with people by phone and emails • Candidate must have European nationality • Able to work in fast-pace and competitive atmosphere Always a plus • Attention to detail • A strong ability to multi-task • Nice attitude, sunny disposition Benefits • Excellent Salary • Monthly performance bonus • 2 Extra salaries paid per year • Training provided (Paid) • Free Greek language courses • Extra payment for Sundays or Bank holidays • Extra payment for overtime • Interactive activities: team-building, excursions, themed parties • On-site canteen • International working environment Extra Benefits • Paid flight ticket • Taxi transfer from the airport • 2 weeks hotel accommodation (breakfast included) • Assistance in finding a place of residence. DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

About us Madico is one of the world’s leading manufacturers of innovative window film, coating, metallizing and laminate solutions. Headquartered in Tampa Bay, Florida, Madico, Inc. innovates, manufactures, and distributes a broad range of protective, functional and decorative materials-based solutions including films, coatings and laminates for various industries worldwide from automotive and architecture to healthcare and aerospace. ProtectionPro, the device protection division of Madico, is the global-leader in on-demand device screen protection. We are present in over 146 countries around the world offer premium level support and assistance to our clients and distributors around the clock. Job Description Looking for a person to assist with providing tech support related assistance to our clients, distributors and team. This person will regularly do data entry, field calls or messages for assistance from the EMEA region, and work as a team on various product and material tests from time to time. Requirements: • Fluent in English both written and spoken (mandatory), any additional language (Arabic, French, German, Hebrew, Polish, Russian, Portuguese) is a plus • Customer service oriented • Team player • Strong analytical skills, technology minded and attention to detail • Ability to prioritize, multitask, and manage time productively • Willing and able to travel • Basic experience working with Microsoft Office • Previous experiences in Tech support, customer service, IT, product development and/or design (any field) are welcome but not required • VAT Number (Partita IVA) Please apply writing to murban@protectionpro.co and attach your CV and a brief Cover Letter.

Location: Napoli. Job Description: The key challenge of this manager is to bring a very professional commercial service to a great diversity of accounts, agents and distributors, operating in many markets with great diversity of cultural and trade practices, managing essentially all orders and deliveries. The key responsibilities of the International Customer Service Manager are as follows: – Establish a relationship of trust with all agents, distributors and direct accounts; – Monitor and process all accounts into the Microsoft Navision system; – Prepare all sales tools (linelists, pricelists, order forms, etc) for agents and distributors; – Assist in the preparation of sales meetings and trade shows; – Inform agents, distributors and direct accounts about service policies; – Process all orders, confirmations, shipments and deliveries; – Inform all trade partners about product specifics and availability to sell; – Process Sample and POP orders for agents and distributors; – Monitor very carefully all “vendor agreements” received from key accounts; – Handle all claims and returns; – Anticipate problem issues and manage them efficiently (e.g. late deliveries…); – Assist credit department in collecting funds when accounts are past-due; – Organize internal reporting of bookings and sales; – Communicate and work on all matters of interest to other departments. The Candidate: You are familiar with the way an Export Customer Service department works, and you have several years of experience in a similar position. If so, offers you the opportunity to join a dynamic mid-size company and to help creating a position which will be at the cornerstone of its international growth. You will get ample support from the company to achieve your tasks, and your new home will be in the beautiful surroundings of the Bay of Naples, should you originate from another region. Besides your experience in working in a sales / customer service environment: – you have an excellent control of the English language; – it would be appreciated if you also had a good control of the German language; – you are very comfortable with computers in particular with Microsoft packages; – you are familiar with export logistics (shipping, documentation, incoterms, etc); – you are detail-oriented and very analytical; – you are disciplined, reliable and punctual; – you are team-oriented and have great interpersonal skills; – you feel comfortable in an international setting; – you are a good communicator; and, it would be of great help to you and the company: – if you were already familiar with Microsoft Navision software, and – if your prior experience had been in the clothing industry. Candidates who are in possession of the requirements, can submit their curriculum in Word format at: csm@adamiassociati.com

JUNIOR CUSTOMER TECHNICAL SUPPORT Vision: La nostra società cliente fa parte di un gruppo multinazionale e fornisce soluzioni software per il mondo retail moda. Lattenzione al cliente e lalta qualità dei servizi forniti, garantiti da una realtà a misura duomo, unite allappartenenza ad un grande gruppo ne fanno una società altamente competitiva e con grande solidità. Luogo di lavoro: Mestre (Ve) Mission: Il candidato entrerà a far parte del team service e supporterà i project manager nella gestione richieste dei clienti per la risoluzione di problematiche tecniche inerenti lerogazione dei servizi offerti. Job Description: Più in dettaglio la figura inserita si occuperà di: Curare il rapporto con i clienti e Help Desk IT; Interfacciarsi con i programmatori e i Project Manager; Supportare il team di sviluppo; Requisiti Minimi: Neodiplomato, o esperienza anche minima, in ambito informatico; Conoscenza dei sistemi informatici; Buone capacità di problem solving; Ottime doti relazionali; Passione e curiosità per il settore. Requisiti Preferenziali: Conoscenze di programmazione: VISUAL BASIC 6,. NET, C SHARP. Inquadramento: Il pacchetto retributivo sarà commisurato alla effettiva esperienza e comunque in grado di soddisfare anche le candidature più qualificate. L'inquadramento verrà concordato con il candidato in fase di colloquio con lazienda. I candidati interessati, in possesso dei requisiti richiesti possono inviare il proprio curriculum vitae a service@adamiassociati.com

Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then Apply now! For our business in Milan we are currently looking for a Team Manager (male/female), for our e-commerce partner. You’ll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks. Requirements: • Excellent language skills in Italian (C2) and English (C1) • Work experience in team management, ability to motivate and coach team members • Knowledge and experience in customer service (preferably in Outsourcing companies) • Strong administration and organization skills • Very good PC skills - proficiency in the use of Microsoft Office (especially Excel) • Very good analytical skills, productivity with a keen eye for detail • Excellent communication skills & high focus on customer satisfaction • Availability to work on shifts, 5 days a week, Monday to Sunday, 8 a.m. to 10 p.m. Offer: • Excellent reputation as responsible employer; • Modern working environment at an attractive location in Milan with good public transport connection; • A welcoming and inclusive environment; • A team ready to help you develop and grow; • A multinational environment, different nationalities and cultures to work every day. Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands! At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 and 125/91.

Lavoro come recruiter presso un'agenzia del lavoro britannica e sono alla ricerca di candidati che sappiano parlare sia l'Italiano che l'Inglese: Role Summary A leading multinational company founded in 2018 and based in Lisbon are looking for individuals passionate about technology (smartphones, laptops and tablets) with excellent problem solving skills. They serve customers across the world through over 58,000 employees based in 30 countries in Europe, Africa, Americas and Asia in more than 60 languages. Working on behalf of one of the Big Five companies in the U.S. information technology industry, you will be required to determine and resolve issues for customers, maintaining a professional manner at all times on the phone, email and webchat. One month training and constant support will be provided throughout your career journey to aid your soft skills and commercial awareness development. Hours: 40 hrs per week (Full-time) Shifts: Monday-Sunday 08:00-20:00 Start dates: July/August No experience required + Relocation package offered What are we looking for in you? - Bilingual in English (B2) and Italian (C2) - Team player and independent - Ability to quickly absorb training on tool functionality - Able to work in multiple tools/web browser windows at one time - Motivated, takes initiative, high energy What’s in it for you? - Salary: 750€ per month x 14 - Fun and friendly multicultural environment - Monthly Language bonus: 142€ x 12 - Monthly Performance bonus: 150€ x 12 - Free Lunch: 6€ voucher - Longevity Bonus (1000€) - Opportunity to progress into Recruitment, Quality or Management If you want the chance of being a part of a rewarding company, submit your CV now to be considered! Even if you are not interested in this specific opportunity, but you possess relevant skills and/or experience, feel free to add me on LinkedIn - I am always up for a chat! Good luck! Matteo Volante Recruitment Consultant at Logical Recruitment Partners