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Continua e candidati Siemens is looking for a Service Sales Specialist - Industrial Automation, to be hired with a permanent contract, for its premises in Rome. He/she will be responsible for the sales of services for Industrial Automation, Machine tools and production machines for the Centre-South Italian Market. The Service Sales Specialist has to manage the services’ portfolio of the relative business segment through strategic planning and market analysis, ensuring the achievement of sales targets. He/she will be responsible for the sale of new digital portfolio services related to the following factory automation products: CNC, PLC, Industrial PC, motors and drives. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide. Working with us, you get the perfect conditions to develop both personally and professionally. What will you manage in the short term? Propose consulting services for digitalization of machines or plants and for improving the energy efficiency, with the aim of increasing services of assistance, maintenance, sale of spare parts packages and updates; Cooperate with the marketing and business development teams, providing a wide view of current offers and opportunities; Develop tools, reports / dashboards in order to evaluate sales trends in comparison with budget, thus allowing the Management to define the annual forecast; Influence the main stakeholders and the Customer’s “Decision makers”; Deep knowledge of the market and the competitors’ offer; Responsible for the annual target of the digital portfolio within Customer Service. Who are we looking for? A candidate with the following features: Passionate and prepared to manage issues related to technological innovation in Industry 4.0: IoT and Industrial Clouds; At least 5 years experience in sales of technical services within industrial automation, with a products’ portfolio made of machine control and control devices, electric motors and drives; Bachelor's / Three Years Master's Degree in Electrical Engineering, Computer Science, Mechatronics, Automation or Technical High School Diploma; General knowledge of drive techniques, electric motors, motion control, PLC; Available to frequent business trips on national level, and sometimes also international; Good knowledge of English and Italian, both written and spoken; Strong orientation to reach the targets and to customer service, initiative, autonomy and propensity to work in team What can we further offer? A flexible way of working: Smartworking; Activities’ organization guided by performance, where the achievement of objectives and the entrepreneurial spirit are rewarded; An environment where curiosity is highly appreciated and where we guarantee a continuous training; Flexible Welfare programs that can be extended to your family; Shareholding plans for the employee; Health insurance that can be extended to your family; Professional and extraprofessional accident insurance; Meal totally paid by the company; Company’ s car, Personal Computer and Smartphone. What else do you have to know? Siemens pays much attention to Diversity, thus welcoming applications which reflects this value, and guarantees equal opportunities. We look forward to receiving an online application in response to this job offer. Only applications sent via the system and in English will be considered. Please upload your CV in English and an accompanying letter would be appreciated.

David Kennedy Recruitment are proud to be hiring for one of Europe’s fastest growing BPO’s for their expanding office in Debrecen Hungary. Responsibilities • To provide 1st line technical support; answering support queries via phone and email • To maintain a high degree of customer service for all support queries and adhere to allservice management principles • To take ownership of user tickets or problems and be proactive when dealing with user issues • To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket. • Respond to enquiries from clients and help them resolve their hardware or software problems • Continuously monitor incoming customer contacts including those made by any of the media available to transcosmos's customers • Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence • Support users in the use of computer equipment by providing necessary training and advice • To allocate more complex calls to the relevant IT Support team member. Skills needed • Fluent Italian or German & English (knowledge in Spanish is a plus) • Good technical troubleshooting skills. • Excellent customer service skills. • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels. • Experience of using tickets logging systems. • Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers. • Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, and delegation) • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint at least to version of Office 2010. • Good understanding of PC hardware set-up and configuration. Additional information On top of your base salary, the employer offers an exceptional cafeteria, SZEP Card, vouchers for sports events, public transport contribution and many others. For more info get in touch with me today!

Ti Traduco provides daily consultancy service for foreigners, often free of charge, to help them understand the requests of public offices and administrations. This service includes procedures to obtain taxpayers codes, citizenship, applications for visas and bureaucratic guidance. Our agency benefits from the collaboration with legal firms to provide answers about specific matters of immigration or other personal procedures.

In this role, you will report to the Business Development Manager and work closely with all internal and external business stakeholders to define all those factors that should develop the business of the company both with the Industry but also on Retail side. The knowledge of pharmaceutical industry, capturing key needs of actual and future clients and transformation of needs in value added solutions and products will be your main goal. In our multifunctional team you will serve also as an expert for delivering business insight to our clients. You will be involved in the following activities:capture unmet market needs that can be translated in business opportunities for the company understand clients' business priorities and information needs partecipate in developing and managing new projects, new projects from the idea to the realization, inclusive of product strategy, go to market strategy, risks, business opportunities estimation presentations of new projects and analysis to business stakeholders be a story teller using data to explain what is happening with clients' market and brands and make recommendations work closely with other company divisions by identifying unmet client business needs and opportunities for new business follow pharmaceutical and market research conferencesService Innovation Specialist (Business Development)Market Research industry Min. 4 years of experience in Consultancy, Research, Marketing University degree Fluency in EnglishHas mindset on innovationOpen to new ideasProject management skillsStrong numerical skills and ability to translate numbers into clear insights and recommendationsExcellent written and verbal communication skillsExcellent presentation skillsAn aptitude & desire to build relationships with internal and external stakeholdersAbility to multi-taskAccurateCollaborative approach to problem solvingResult driven with the ability to respect tight deadlinesMicrosoft Office computer skills (Word, PowerPoint, Excel)Knowledge of Pharmaceutical industry is a plus Fast growing Market Research companyOttima opportunità di carriera.Salario da 36.000 €/anno a 45.000 €/anno

Job Title: Service Sales - Padova Job ID: 268746 Location: Padova Organization: Digital Factory, Customer Service Mode of Employment: Permanent job, Full time Siemens è alla ricerca di un Service Sales per la sede di Padova che svolga il ruolo di venditore dei servizi post vendita nel settore automazione industriale, macchine utensili e macchine di produzione per l’Area del Triveneto. Il Service Sales gestisce il portfolio dei prodotti di Service relativo al segmento di business di riferimento attraverso la pianificazione strategica e l’analisi di mercato, assicurando il raggiungimento degli obiettivi di vendita. La figura sarà responsabile della vendita dei servizi del portfolio Siemens...

Job ID: 268744 Location: Milano Organization: Digital Factory, Customer Service Mode of Employment: Permanent job, Full time Siemens è alla ricerca di un Service Sales Automation, da assumere a tempo indeterminato, per la sede di Milano che svolga il ruolo di venditore dei servizi innovativi per la Digitalizzazione Industriale. Il Service Sales gestisce il portfolio dei prodotti di Service relativo al segmento di business di riferimento attraverso la pianificazione strategica e l’analisi di mercato, assicurando il raggiungimento degli obiettivi di vendita. La figura sarà responsabile della vendita dei nuovi servizi del portfolio digitale correlati ai seguenti prodotti di automazione di fa...

Customer Service Representative JOB DESCRIPTION Job Purpose The CSR is directly interfacing the Customer after the delivery of the product. He/She is the initial point of contact for any operative issue, answering Customerâ€(TM)s questions and providing technical assistance. At any Customer request, the CSR initiates and/or implements corrective actions as needed, in a timely manner, in order to ensure that an excellent standard of service and a high level of Customer satisfaction is achieved and maintained. He/She is responsible to monitor and coordinate the support internal activities so they are rightly addressed, acting as a liaison figure among the hubs. CSR specific duties may vary according to the different type of contract/service provided to the Customer, anyway the key responsibilities al listed hereinafter. Organisation Key Responsibilities - Ensure the reliability of the training device. - Receive, process and verify the accuracy of the Customer reports (issues) and requests through the organization internal mainframe systems (e.g. Support WebPortal). - Plan and hold â€~On-siteâ€(TM) intervention, whether can be aimed to monitor the system status or to carry out maintenance operations. - Schedule and hold periodic meetings with the Customer (involving other areas) in order to gather feedback on the provided services and products and to assure the Customer needs are fulfilled. - Evaluate the priority of important and urgent tasks. - Produce, update and validate documents such as Technical Manuals, periodic reports and summaries. - Review the Customer and Service requirements for the support solutions. - Provide Training Courses and Rollout sessions to Customer personnel (e.g. instructor pilots, technicians) to properly operate and maintain the system after the handover. - Evaluates the project risks in order to carry out all the actions to mitigate the impacts. - Participate and provide expertise to improve the design development of new products, to increase the reliability and maintainability to better meet the Customer needs and expectations. - Evaluate the initial Spare Parts stock and review any possible changes in terms of amount and items according to the obsolescence status and/or other training requirements.

Location: Napoli. Job Description: The key challenge of this manager is to bring a very professional commercial service to a great diversity of accounts, agents and distributors, operating in many markets with great diversity of cultural and trade practices, managing essentially all orders and deliveries. The key responsibilities of the International Customer Service Manager are as follows: – Establish a relationship of trust with all agents, distributors and direct accounts; – Monitor and process all accounts into the Microsoft Navision system; – Prepare all sales tools (linelists, pricelists, order forms, etc) for agents and distributors; – Assist in the preparation of sales meetings and trade shows; – Inform agents, distributors and direct accounts about service policies; – Process all orders, confirmations, shipments and deliveries; – Inform all trade partners about product specifics and availability to sell; – Process Sample and POP orders for agents and distributors; – Monitor very carefully all “vendor agreements” received from key accounts; – Handle all claims and returns; – Anticipate problem issues and manage them efficiently (e.g. late deliveries…); – Assist credit department in collecting funds when accounts are past-due; – Organize internal reporting of bookings and sales; – Communicate and work on all matters of interest to other departments. The Candidate: You are familiar with the way an Export Customer Service department works, and you have several years of experience in a similar position. If so, offers you the opportunity to join a dynamic mid-size company and to help creating a position which will be at the cornerstone of its international growth. You will get ample support from the company to achieve your tasks, and your new home will be in the beautiful surroundings of the Bay of Naples, should you originate from another region. Besides your experience in working in a sales / customer service environment: – you have an excellent control of the English language; – it would be appreciated if you also had a good control of the German language; – you are very comfortable with computers in particular with Microsoft packages; – you are familiar with export logistics (shipping, documentation, incoterms, etc); – you are detail-oriented and very analytical; – you are disciplined, reliable and punctual; – you are team-oriented and have great interpersonal skills; – you feel comfortable in an international setting; – you are a good communicator; and, it would be of great help to you and the company: – if you were already familiar with Microsoft Navision software, and – if your prior experience had been in the clothing industry. Candidates who are in possession of the requirements, can submit their curriculum in Word format at: csm@adamiassociati.com

Our client, Getinge, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE INTERNSHIP An internship at Getinge will allow you to develop personally and professionally while having the opportunity to focus on what you are most passionate about. Thinking about the customers, you can make a difference every day. Service/ Customer Service Internship Key purpose of the role: The resource will be included in the Customer Service/ Service Team whose mission is the full satisfaction of internal and external Customers and, through Teamwork, the achievement of the expected service results. The intern will be supporting and trained on: The activities aimed at the management of all orders received in compliance with the service levels provided. The receiving orders and entering data on the system management (SAP), in compliance with the established times Management of Inbound and Outbound calls; telephone assistance to Customers; The following activities of the Team; returns management/ management of complaints / inquiries, credit / debit note management, archiving of documentation Skills and competencies requested: Recently graduated with a Bachelor’s or Master’s degree Excellent interpersonal and communications skills Self-starter with entrepreneurial mind-set Fluent spoken and written Italian and English Good command in Office Precision, Availability, Team working IT Skills: Microsoft Office package. Languages: Fluent Italian and fluent English. Start: in July The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Responsible for the installation, service and maintenance of GPI machinery in constumer facilities. The incumbent is a key member of the Technical Service team and oartners with our converting and sales teams to meet the needs of the customers. Key Responsibilities: Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessaryParticipates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designsDevelops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issuesAs the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projectsApplies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives.Effectively utilizes IT systems (in-house and standard applications)Maintains skill base necessary and consistent with machinery and carton technologyProvides instruction and training to customers' staff on safety, operations, machinery maintenance and proper carton handling proceduresPrepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changesReports on progress of projects / assignments to all internal and external stakeholdersConducts audits, evaluations and assessment of machine systems / performance resultsLiaises with other companies / OEM's working on common projects This is a summary of the key responsibilities of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instruction given by the Company. Qualifications and Experience Important Graphic Packaging Holding Company Good career opportunityMain Skills:Higher level of English reading, writing and speaking skills4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageousTechnical training with graduation or education of industrial or mechanical engineeringDemonstrated ability to ready electrical, mechanical engineering PLC and operator interface knowledgeWorking knowledge of continuous improvement methods, i.e. Six Sigma methodologyMust be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.Full clean driving license Key CompetenciesEffective communicator, both orally and written, with internal and external customersSuccessfully identifies root causes and resolves problems and issuesDevelops positive customer relationships through customer-focused mindset, build trustIs a team player, works well with others inside and outside the organizationIs a self-starter, has initiative, can effectively work independently with minimal direct supervisionEffectively manages time, plans, projects and related tasksFlexible approach to ensure timely and professional service to support customer and the internal manufacturing processContinuously meet targets and objectives, accountable for results Important Graphic Packaging Holding Company.Ottima opportunità di carriera.

We are recruiting a Field Service Engineer, who will be asked to provide engineering support in relation to the installation, service and repair of analysers supplied by The Binding Site. Main duties and responsibilities: • Analyser and peripheral component setup for end user customers. • Installation and repair of analysers at customer site. • Support and provide back up to other Service Engineers as required. • Undertake analyser preventative maintenance services. • Provide technical assistance (via phone and/or written correspondence) to customers in response to enquiries and/or reports from the field. • Repair and/or replacement of any faulty analyser components to restore functionality of the analyser within the agreed timescales and in order to offer first time fix solution. • Maintain stock control of spare parts. • Write, check, approve and update service documents as required. • Validate and test new hardware on existing platforms and/or software versions. • Validate other future TBS platforms. • Attend any engineering support tasks as required. • Deliver service engineer training for internal and external people as required. • Attend external training courses as required. • Occasional overseas travel to attend training will be required. Training and Qualifications Electronics, Mechanical or Engineering Degree/HNC (or equivalent). Driving License. Basic laboratory skills (desirable). Knowledge, Experience and Skills: • Proven service support track record. • Good communication skills when dealing with customers. • Excellent customer service experience. • Experience in the IVD industry is desirable. • Flexibility to travel frequently within Italy (75%-85% of working hours) and occasional European travel at short notice. • Good English language proficiency. • Proficient in the following computer software applications: MS Office, including Word, Excel, and PowerPoint. • In depth knowledge of IT Literacy. • Excellent troubleshooting skills. • Excellent organisational and time management skills. • Reliable and professional attitude. • Ability to work independently, show desire for development and eagerness to learn.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA Our client, a company operating in the medtech sector, has commissioned us to research a figure of FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA. Job Purpose: The Field Service Engineer is responsible to perfom the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs in agreement with the customer requirements. Main Activities: Perform the service activities on customer sites/in-house: in agreement with the customer requirements (on demand, preventive maintenance program) according to the front office service order dispatching and the service manuals/periodic service bulleting; Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer; Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs; Reports to HQ and RaQa of technical non conformities using the specific tools; Keeps the valid certification on assigned products; Responsible for the instruments and tools in order to follow the company calibration plan; Contact the customers after the dispatching fron front office in order to pre-clarify the technical issue problem. Skills: Previous experience on technical field activities or in similar roles (at least 3-5 years); Technical High School Diploma or Technical Degree; Product technical knowledge; Technical problem solving attitude; Priority setting capability and organizational skills; Customer centricity approach; Good interpersonale relationship attitude; Communication skills; Team Oriented; Knowledge of Microsoft Office package; Fluent italian and al least basic English Preferable based on Milano Sud or Pavia

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Be Part of it This client is a fast growing global player in the fashion industry. Having started as a start up in 2008 this company is now employing 1500 people in 11 cities around the world! What's even better they are still growing. Currently this company is recruiting for innovators in the popular coastal city Porto in Portugal.  Your Challenge You will be responsible for supporting the health of the partner ecosystem, that means you ill be strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization. You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the client's partner community of the best luxury boutiques and brands. Your tasks will include:  •  Be the main person of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities); •  Support partners with speed, quality and service on every communication channel; •  Oversee operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues; •  Liaise with internal departments to ensure that top notch service is delivered to all internal and external customers; •  Identify best practices and help establish process standards that guarantee consistency and efficiency at scale; •  Enhance partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations; • Advocate the partner in the organization to drive value for the partner ecosystem Your Resume •  Fluent in Italian and English  •  B2B experience  •  self motivated •  Result-orientated •  Eye for detail  •  Problem Solver •  Ability to work in a fast paced environment  •  IT - Savy •  Good command of MS Office Up for the Adventure?  Don't hesitate and contact us today if you think you have what it needs!