Parts service

Continua e candidati Siemens is looking for a Service Sales Specialist - Industrial Automation, to be hired with a permanent contract, for its premises in Rome. He/she will be responsible for the sales of services for Industrial Automation, Machine tools and production machines for the Centre-South Italian Market. The Service Sales Specialist has to manage the services’ portfolio of the relative business segment through strategic planning and market analysis, ensuring the achievement of sales targets. He/she will be responsible for the sale of new digital portfolio services related to the following factory automation products: CNC, PLC, Industrial PC, motors and drives. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide. Working with us, you get the perfect conditions to develop both personally and professionally. What will you manage in the short term? Propose consulting services for digitalization of machines or plants and for improving the energy efficiency, with the aim of increasing services of assistance, maintenance, sale of spare parts packages and updates; Cooperate with the marketing and business development teams, providing a wide view of current offers and opportunities; Develop tools, reports / dashboards in order to evaluate sales trends in comparison with budget, thus allowing the Management to define the annual forecast; Influence the main stakeholders and the Customer’s “Decision makers”; Deep knowledge of the market and the competitors’ offer; Responsible for the annual target of the digital portfolio within Customer Service. Who are we looking for? A candidate with the following features: Passionate and prepared to manage issues related to technological innovation in Industry 4.0: IoT and Industrial Clouds; At least 5 years experience in sales of technical services within industrial automation, with a products’ portfolio made of machine control and control devices, electric motors and drives; Bachelor's / Three Years Master's Degree in Electrical Engineering, Computer Science, Mechatronics, Automation or Technical High School Diploma; General knowledge of drive techniques, electric motors, motion control, PLC; Available to frequent business trips on national level, and sometimes also international; Good knowledge of English and Italian, both written and spoken; Strong orientation to reach the targets and to customer service, initiative, autonomy and propensity to work in team What can we further offer? A flexible way of working: Smartworking; Activities’ organization guided by performance, where the achievement of objectives and the entrepreneurial spirit are rewarded; An environment where curiosity is highly appreciated and where we guarantee a continuous training; Flexible Welfare programs that can be extended to your family; Shareholding plans for the employee; Health insurance that can be extended to your family; Professional and extraprofessional accident insurance; Meal totally paid by the company; Company’ s car, Personal Computer and Smartphone. What else do you have to know? Siemens pays much attention to Diversity, thus welcoming applications which reflects this value, and guarantees equal opportunities. We look forward to receiving an online application in response to this job offer. Only applications sent via the system and in English will be considered. Please upload your CV in English and an accompanying letter would be appreciated.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA Our client, a company operating in the medtech sector, has commissioned us to research a figure of FIELD SERVICE ENGINEER INFECTION CONTROL LOMBARDIA. Job Purpose: The Field Service Engineer is responsible to perfom the service activities on the field (pre-installation/tender site inspections, installations, maintenance, FSCAs in agreement with the customer requirements. Main Activities: Perform the service activities on customer sites/in-house: in agreement with the customer requirements (on demand, preventive maintenance program) according to the front office service order dispatching and the service manuals/periodic service bulleting; Service reports and technical documents (such check lists, safety electrical tests) completion and delivery to the customer; Spare parts management (stock and re-assortment) in order to ensure the adequate quantity and type of material according the assigned product and customer needs; Reports to HQ and RaQa of technical non conformities using the specific tools; Keeps the valid certification on assigned products; Responsible for the instruments and tools in order to follow the company calibration plan; Contact the customers after the dispatching fron front office in order to pre-clarify the technical issue problem. Skills: Previous experience on technical field activities or in similar roles (at least 3-5 years); Technical High School Diploma or Technical Degree; Product technical knowledge; Technical problem solving attitude; Priority setting capability and organizational skills; Customer centricity approach; Good interpersonale relationship attitude; Communication skills; Team Oriented; Knowledge of Microsoft Office package; Fluent italian and al least basic English Preferable based on Milano Sud or Pavia

We are recruiting a Field Service Engineer, who will be asked to provide engineering support in relation to the installation, service and repair of analysers supplied by The Binding Site. Main duties and responsibilities: • Analyser and peripheral component setup for end user customers. • Installation and repair of analysers at customer site. • Support and provide back up to other Service Engineers as required. • Undertake analyser preventative maintenance services. • Provide technical assistance (via phone and/or written correspondence) to customers in response to enquiries and/or reports from the field. • Repair and/or replacement of any faulty analyser components to restore functionality of the analyser within the agreed timescales and in order to offer first time fix solution. • Maintain stock control of spare parts. • Write, check, approve and update service documents as required. • Validate and test new hardware on existing platforms and/or software versions. • Validate other future TBS platforms. • Attend any engineering support tasks as required. • Deliver service engineer training for internal and external people as required. • Attend external training courses as required. • Occasional overseas travel to attend training will be required. Training and Qualifications Electronics, Mechanical or Engineering Degree/HNC (or equivalent). Driving License. Basic laboratory skills (desirable). Knowledge, Experience and Skills: • Proven service support track record. • Good communication skills when dealing with customers. • Excellent customer service experience. • Experience in the IVD industry is desirable. • Flexibility to travel frequently within Italy (75%-85% of working hours) and occasional European travel at short notice. • Good English language proficiency. • Proficient in the following computer software applications: MS Office, including Word, Excel, and PowerPoint. • In depth knowledge of IT Literacy. • Excellent troubleshooting skills. • Excellent organisational and time management skills. • Reliable and professional attitude. • Ability to work independently, show desire for development and eagerness to learn.

Customer Service Representative JOB DESCRIPTION Job Purpose The CSR is directly interfacing the Customer after the delivery of the product. He/She is the initial point of contact for any operative issue, answering Customerâ€(TM)s questions and providing technical assistance. At any Customer request, the CSR initiates and/or implements corrective actions as needed, in a timely manner, in order to ensure that an excellent standard of service and a high level of Customer satisfaction is achieved and maintained. He/She is responsible to monitor and coordinate the support internal activities so they are rightly addressed, acting as a liaison figure among the hubs. CSR specific duties may vary according to the different type of contract/service provided to the Customer, anyway the key responsibilities al listed hereinafter. Organisation Key Responsibilities - Ensure the reliability of the training device. - Receive, process and verify the accuracy of the Customer reports (issues) and requests through the organization internal mainframe systems (e.g. Support WebPortal). - Plan and hold â€~On-siteâ€(TM) intervention, whether can be aimed to monitor the system status or to carry out maintenance operations. - Schedule and hold periodic meetings with the Customer (involving other areas) in order to gather feedback on the provided services and products and to assure the Customer needs are fulfilled. - Evaluate the priority of important and urgent tasks. - Produce, update and validate documents such as Technical Manuals, periodic reports and summaries. - Review the Customer and Service requirements for the support solutions. - Provide Training Courses and Rollout sessions to Customer personnel (e.g. instructor pilots, technicians) to properly operate and maintain the system after the handover. - Evaluates the project risks in order to carry out all the actions to mitigate the impacts. - Participate and provide expertise to improve the design development of new products, to increase the reliability and maintainability to better meet the Customer needs and expectations. - Evaluate the initial Spare Parts stock and review any possible changes in terms of amount and items according to the obsolescence status and/or other training requirements.

In Service Configuration: TXT Group ricerca per TXT e-solutions, società del gruppo, un In Service Configuration che si occupererà di attività di produzione, emissione ed aggiornamento della documentazione tecnica di modifica e di ispezione delle normative applicabili per velivoli militari. Principali attività: Analisi della documentazione tecnica ricevuta dai Clienti, Fornitori e Eurofighter Partner Companies (EPCs); Analisi della documentazione e della manualistica tecnica disponibile, con particolare riferimento a disegni tecnici, Parts List, schemi elettrici, schemi funzionali degli impianti, specifiche tecniche, Pubblicazioni Tecniche in formato cartaceo/elettronico (CMM, IETP etc.), norme di standardizzazione e cicli di produzione; Aggregazione dei dati oggetto delle precedenti analisi e preparazione di bozze da condividere prima dell'ufficializzazione della documentazione; Valutazione degli impatti derivanti da un'ispezione o da una modifica e delle ricadute sugli elementi di supporto associati (Pubblicazioni Tecniche, parti di ricambio già consegnate, kit di modifica, programmi e procedure di manutenzione, Aircraft Ground Equipment/Ground Support Equipment etc.). Competenze richieste: Competenze di base in campo aeronautico; Buona conoscenza di MS Office (Microsoft Word, Excel e Access); Ottima conoscenza della lingua inglese.  Una buona conoscenza ed esperienza in ambito di supporto logisitico sarà considerato un plus.  Formazione: Diploma di Perito Aeronautico Completano il profilo proattività e passione per il mondo aeronautico. Il candidato ideale ha maturato un'esperienza di almeno 2 anni in supporto logistico.  Si offre contratto a tempo determinato commisurato all'esperienza a la possibilità di sperimentarsi in un contesto internazionale.

Our Client is a Multinational US Company, leader in the production of Power Units and small and medium Diesel Engines for a wide range of Customers, Dealers and B2B in the Automotive, Construction and Agricultural Industry. Advanced Pre and post Sales culture, supported by New Digital Projects, are today allowing improved Services for the Sales Organizations worldwide, Distributors and Dealers, OEM’s and Sales offices, meeting the Customer’s needs and expectation of Service Management. The candidate we are selecting will be in charge of the implementation of the Digital Transformation Project. The position is open for a Customer System Solutions Manager Digital Transformation projects BASIC FUNCTION Responsible for Field Customer Support Systems, He/She: Proposes and coordinates the development and implementation of web based and IT Systems able to provide technical support and documentation to the Service Dealers, Distributors, OEMs and regional Sales offices. Implements Digital Transformation projects deeply changing the way in which the company interacts with its Distribution network and End Users. SPECIFIC RESPONSIBILITIES The Manager, with the support of his/her team, is responsible of developing, planning, budgeting, overseeing all Aftermarket Customer Support Systems for Diesel Engines Globally. More specifically: Defines specification, assures maintenance for and web-based platform systems to make technical documentation available to third party companies associated to the Company Service and Parts Network, to OEM customers and their network when so regulated by OEM Service Contracts. Proposes, defines and coordinates projects for developing: Diagnostic tools and functionalities for Electronically controlled Common Rail Diesel Engines Web based Spare Parts Look up, Parts Ordering system and Warranty System E-commerce and Mobile Apps Web Platforms and other web-based IT systems for Aftermarket Parts & Service IT Systems aimed at supporting OEMs Customer end-of line and on-field using available technology to better meet customer needs. The Candidate we like to meet has a University level of Education, Web based and IT knowledge as well as proven project and team management. Experience in after sales and service is a plus. The ideal candidate is fluent in English, has good attitudes in dealing with colleagues at all levels and Customers worldwide. Problem Solving, independence, attitude to travel managing situations within different cultures is a part of the position. Providing leadership through effective goal setting, support, delegation and communication, He/she Assigns tasks to the team allowing to effectively perform and assuring they deliver high-quality product in alignment with the overall products delivery schedule: Supervises the creation and maintenance of technical documentation to support Spare Parts identification and sales, such as. Assures support, informs, periodically travels and meets colleagues in Spare Parts Sales, Service Network management, Engine Sales globally in all Regions (EMEA, NA, LATAM, CHINA and APAC, INDIA) to train in the use of the tools, to get their feedback and collect information about their needs. Coordinates and develops synergies, encourages the implementation of common systems whenever possible, with the colleagues responsible for the same activities for Kohler gasoline engines and with the other entities and companies of Power Group. Supervises the creation, developing, writing and editing technical documentation to support operation and maintenance of products, such as Use & Maintenance Manuals, Service Manuals for service workshops, training and service tools documentation. Coordinates planning, scheduling, delivering, and communicating the status of related projects and provides periodic reports, keeping management informed of area activities and of any significant concerns or problems. Ensures customer receives required data in a timely manner. Grants support to OEM’s and OEM’s network about the above-mentioned topics. The Company offers: A Permanent Contract directly with the EMEA HQ, Based in Reggio Emilia (Italy) A highly professional environment, advanced technology with focus on Quality and Customer Satisfaction. To apply for this position We invite interested candidates m/f (Legislative Decree 903/77) meeting the requirements of the position Customer System Solutions Manager Rif. 263/19 CSSM to send: updated CV, covering letter. Kindly send you CV and letter of presentation in English or Italian. For first contact with qualified candidates, the initial interviews can be conducted via Skype. You are welcome to contact Susanne Kristiansen, s.kristiansen@kpconsulting.it, Senior Executive Consultant. Responsible for this project, or contact our office directly on 0039 0522 512067. All candidates meeting the described profile will be contacted within two weeks. K&P Consulting Srl, as a permanently associated company in the Register of Employment Agencies Ref. No 39/0002041, invites all candidates (Law 903/77) to read the privacy statement (Article 13 of Legislative Decree 196/2003) on the website www.kpconsulting.it

*** URGENTE - Opportunità a carattere d'urgenza *** ************************************ Our Client is a young Software Product Company providing an advanced Process and Operational Intelligence Solution to Customers operating in various sectors. Technology, Innovation and Excellence are represented in all parts of the organisation, the Company has been named Cool Vendor 2016 in Analytics by Gartner. To join the team and organisation located in the Reggio Emilia Area we are selecting the MARKETING ASSISTANT Fluency in English WEB Marketing and Lead Generation Reporting and in strong collaboration with the Marketing Manager he/she will manage, assist, contribute and collaborate in the promotion of the the Product and the Company Brand through digital, social media communication and other online applications. The responsibilities of the Marketing Assistant will include the following activities: • Definition of an integrated marketing strategy along with the CMO and the CEO, • Management of the global content/marketing strategies, • Management of the digital marketing team, • Plan and coordinate online paid campaigns on Social network, • Coordinate and execute/support social media activities, • Manage and coordinate a content editorial team for inbound lead generation, • Plan, coordinate and execute SEO-optimization activities, • Plan, coordinate and execute Direct E-mail marketing activities, • Plan, optimize and increase the inbound lead generation, • Evaluate, plan, execute and attend international Events, • Ideate, organize, execute and attend local Events, • Manage, maintain and optimize the Corporate website and landing pages, • Support on marketing analysis, • Management of product Listing and Directories for lead generation. The Candidate we would like to meet has a University Degree or equivalent education, fluency in English, an excellent knowledge of social and digital communication tools including website, intranet, blogs, e-newsletters, mobile marketing and other online applications. The position requires skills, experience and attitude such as: • Excellent verbal and written communication skills • Project management and flexibility • Good team working and relationship skills at all levels • Excellent diplomacy in dealing with the media • Good customer service orientation The Ideal Candidate has a keen awareness of Industry Best Practice and technology developments, thorough knowledge of hand coding HTML and CSS, Email Service Provider or Marketing Automation software experience, as well as Content Management System experience. The Company offers an excellent opportunity in a challenging and stimulating environment, taking part in a StartUp business. Work location: Reggio Emilia Area

Our Client is a young Software Product Company providing an advanced Process and Operational Intelligence Solution to Customers operating in various sectors. Technology, Innovation and Excellence are represented in all parts of the organisation, the Company has been named Cool Vendor 2016 in Analytics by Gartner. To join the team and organisation located in the Reggio Emilia Area we are selecting the MARKETING ASSISTANT Fluency in English WEB Marketing and Lead Generation Reporting and in strong collaboration with the Marketing Manager he/she will manage, assist, contribute and collaborate in the promotion of the the Product and the Company Brand through digital, social media communication and other online applications. The responsibilities of the Marketing Assistant will include the following activities: • Definition of an integrated marketing strategy along with the CMO and the CEO, • Management of the global content/marketing strategies, • Management of the digital marketing team, • Plan and coordinate online paid campaigns on Social network, • Coordinate and execute/support social media activities, • Manage and coordinate a content editorial team for inbound lead generation, • Plan, coordinate and execute SEO-optimization activities, • Plan, coordinate and execute Direct E-mail marketing activities, • Plan, optimize and increase the inbound lead generation, • Evaluate, plan, execute and attend international Events, • Ideate, organize, execute and attend local Events, • Manage, maintain and optimize the Corporate website and landing pages, • Support on marketing analysis, • Management of product Listing and Directories for lead generation. The Candidate we would like to meet has a University Degree or equivalent education, fluency in English, an excellent knowledge of social and digital communication tools including website, intranet, blogs, e-newsletters, mobile marketing and other online applications. The position requires skills, experience and attitude such as: • Excellent verbal and written communication skills • Project management and flexibility • Good team working and relationship skills at all levels • Excellent diplomacy in dealing with the media • Good customer service orientation The Ideal Candidate has a keen awareness of Industry Best Practice and technology developments, thorough knowledge of hand coding HTML and CSS, Email Service Provider or Marketing Automation software experience, as well as Content Management System experience. The Company offers an excellent opportunity in a challenging and stimulating environment, taking part in a StartUp business. Work location: Reggio Emilia Area

Would you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction and infrastructure industry? Broadhaven Construction Ltd. is an innovative and dynamic construction company based in Edgware, Greater London. We carry out design, engineering, property builds/maintenance and installation works across London, southern England and throughout the UK and Ireland. Job brief: Broadhaven Construction is searching for a qualified and an ambitious individual to perform maintenance and repairs of complex equipment with limited or no supervision in a highly skilled, safe, and professional manner. Responsibilities will include the maintenance and repair of complex mechanical, electrical, hydraulic, and diesel systems on a variety of equipment and tools while using a high degree of independent judgment. Job Description: Troubleshoot vehicles and construction equipment to detect faults & malfunctions. Perform maintenance and determine extent of repair required for equipment such as Motor graders, Loaders, Excavators, Backhoes, skid steer loaders, Cranes, along with a fleet of trucks. Adjust equipment and repair or replace defective parts. Trouble shooting electronics, hydraulics & pneumatics. Test repaired equipment for proper performance. Clean, lubricate and perform other maintenance work. Service attachments and working tools. Keep daily records of reports and documentation. Qualifications: High School diploma or post-secondary degree is required. A minimum of 3-5 years hands-on equipment troubleshooting, maintenance and repair experience. Certified crane mechanic through a national crane training and certification company. Understanding of the operation of heavy construction equipment. Knowledge of diesel and gas engines, hydraulics, pneumatics and 24V electrical systems. Proper equipment maintenance and repair procedures. Follow workplace safety requirements and procedures. Ability to follow direction and work well within a team environment. Communication skills. Organization skills. There is an attractive remuneration package on offer for the right candidate not forgetting to mention outstanding career progression. If you share our value of doing what you say you will, to the best of your ability, every time, we want to hear from you.