The manner expect from

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

Hosco A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Achieve positive outcomes from Guest queries in a timely and efficient manner - Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required - Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments - Demonstrate a high level of customer service at all times - Attend appropriate training courses, when required, and assist with the Night Teams training and development efforts - Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Maximize room occupancy and use up-selling techniques to promote hotel services and facilities - Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - Comply with hotel security, fire regulations and all health and safety legislation - Act in accordance with policies and procedures when working with front of house equipment and property management systems - Follow company brand standards - Assist other departments, as necessary What are we looking for? Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Previous experience in a customer-focused industry - Completed high school certificate or equivalent - Positive attitude and good communication skills - Commitment to delivering a high level of customer service - Excellent grooming standards - Ability to work on your own and as part of a team - Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Previous experience in cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision ?to fill the earth with the light and warmth of hospitality? unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hilton Molino Stucky Venice Settore: Altro Ruolo: Altro

Hosco The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for an Engineer. The Engineer will report to the Chief Engineering and she/he will be part of an Engineering Department. The maintenance worker will work shifts, including night shift. This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the worlds elite at international city events such as the Biennale, Carnival and the Venice Film Festival. What we offer - Professional career progression at international level in more than 9000 Marriott hotels - Learning and development opportunities online, on the job and in class - Discounts on hotel rooms, gift shop items, food and beverage - Experienced management & motivated and engaging colleagues - Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program - Canteen service and uniform The impact youll make First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome, youll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, youll make sure they leave us happy too. Your competencies Extensive Technical Knowledge: Proficient in the maintenance and repair of electrical, plumbing, HVAC, and carpentry systems. Preventive Maintenance Expertise: Capable of implementing and adhering to preventive maintenance schedules to ensure operational efficiency. Attention to Detail: Committed to maintaining immaculate standards in safety, appearance, and functionality throughout the property. Analytical and Problem-Solving Skills: Ability to diagnose issues accurately and perform effective repairs in a timely manner. Proficiency with Building Management Systems (BMS): Familiarity with the latest smart hotel technologies and automated building systems. Compliance with Health and Safety Standards: In-depth knowledge of health, safety, and environmental regulations applicable to hospitality environments. Guest-Centric Approach: Discretion and professionalism in all guest interactions, ensuring minimal disruption and maximum satisfaction. Organizational Skills: Efficiently manages multiple priorities, including urgent service requests and long-term projects. Effective Communication: Collaborates closely with all hotel departments, external contractors, and suppliers to ensure seamless service. Flexibility and Availability: Willingness to work flexible shifts, including weekends and public holidays, to support with the team the 24/7 hotel operations. Commitment to Sustainability: Awareness and application of energy-efficient practices and eco-friendly initiatives. Team Player: Works effectively within a multidisciplinary team environment, contributing positively to hotel operations. Emergency Response Competency: Trained and prepared to react to emergency situations such as fire, flood, or system failures. Equipment Operation and Maintenance: Skilled in the safe and effective use of maintenance tools, machinery, and specialized equipment. Accurate Reporting and Documentation: Maintains detailed records of maintenance activities, inspections, and compliance checks. Appearance: Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. What youll do - Respond and attend to guest repair requests. - Communicate with guests to resolve maintenance issues. - Perform preventive maintenance on tools, kitchen and mechanical room equipment. - Visually inspect tools, equipment, or machines. - Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. - Communicate each days activities and problems that occur to the other shifts using approved communication programs and standards. - Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, energy conservation, and/or general building. - Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. - Test, troubleshoot and perform basic repair on all types of equipment, plumbing, electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. - Program TVs and perform general housekeeping and engineering-related inventory duties. - Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. - Display basic computer skills including inputting air handler schedules and making temperature changes. - Follow all company and safety and security policies and procedures. - Report any maintenance problems, safety hazards, accidents, or injuries. - Complete safety training and certifications; and properly store flammable materials. - Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Adhere to quality expectations and standards. - Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. - Speak with others using clear and professional language. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. - Move up and down stairs, service ramps, and/or ladders. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. - Enter and locate work-related information using computers. - Perform other reasonable job duties as requested. What were looking for - Regular permit to work in Italy - Languages: Italian and English - Previous experience in Maintenance, in Hotel - Understanding of rooms operations and hospitality - A warm, people-oriented demeanor and a team-first attitude - Flexibility, problem-solving skills and multi-tasking ability - The ability to stand, sit or walk for extended periods of time across a work shift Explore our very big world As a world-class leader in the travel industry, theres no better place than Marriott International to make your mark. Joining us, youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Youre welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role, and for that, youll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europes most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destinations cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destinations heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. The Gritti Palace, a Luxury Collection Hotel, Venice Settore: Altro Ruolo: Altro

Hosco A Chef de Partie - Pizza is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls. What will I be doing? A Chef de Partie - Pizza, will supervise staff and ensure high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie - Pizza will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: - Ensure all food preparation meets standards - Prepare and present high quality food - Keep all working areas clean and tidy and ensure no cross contamination - Prepare mis-en-place - Assist in positive outcomes from guest queries in a timely and efficient manner - Ensure food stuffs are of a good quality and stored correctly - Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets - Assist other departments wherever necessary and maintain good working relationships - Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures - Report maintenance, hygiene and hazard issues - Comply with hotel security, fire regulations and all health and safety and food safety legislation - Be environmentally aware What are we looking for? A Chef de Partie - Pizza serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - A minimum of 2 years of previous experience as a Chef de Partie - Pizza or strong experience as a Demi Chef de Partie role - A current, valid, and relevant trade commercial cookery qualification (proof may be required) - Strong coaching skills - Ability and desire to motivate teams - Excellent communication skills - NVQ Level 3 - Achieved Basic Food Hygiene Certificate - Supervisory experience - Positive attitude - Ability to work under pressure - Ability to work on own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Previous kitchen experience in similar role - Intermediate Food Hygiene - Knowledge of current food trends What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision ?to fill the earth with the light and warmth of hospitality? unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Waldorf Astoria Rome Cavalieri Settore: Altro Ruolo: Altro

Hosco A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. What will I be doing? A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Serve as a key point of contact for Guests and efficiently respond to Guest enquiries - Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others - Process and deliver messages for Guests - Deliver and safely storage Guest luggage - Stay current with all hotel services as well as daily VIP requests and special events - Ensure orderliness and safety guidelines around the lobby and front door areas - Provide support to Management as required, in cases of emergency - Project a professional manner with an emphasis on hospitality and Guest service - Maintain a clean, healthy, and safety working area - Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Positive attitude and good communication skills - Commitment to delivering a high level of customer service - Excellent grooming standards - Flexibility to respond to a variety of different work situations - Ability to work on your own and as part of a team - Knowledge of the local area It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Previous experience working in Concierge in a hotel environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision ?to fill the earth with the light and warmth of hospitality? unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hilton Molino Stucky Venice Settore: Altro Ruolo: Altro

The Role: We are currently seeking a Project Manager to join our team based in Paris. This is an exciting opportunity for someone who is looking to become part of a hardworking, forward thinking and growing business. With the opportunity to develop your career. JOB RESPONSIBILITIES Client Management 1. Build and sustain strong relationships with all company’s department. 1. Work as a liaison between the client’s design agencies and other client’s representatives, build a relationship with leading contacts. 2. Establish and maintain a strong client relationship. Act as a point of contact for client personnel assigned to project within your control. 3. Keep abreast of trends in the retail market and how they may affect the client. Be commercially aware and responsive to client needs. 4. Attend client and supplier tours as required. Assist the Account Director with mock-up and bid phases for all technical aspect. 5. Be able to troubleshoot issues and keep the client updated on any corrective action. Project Management 1. Own and be responsible for ensuring that all projects are managed in a professional manner. 2. Work directly with clients to develop and define projects from the beginning through to project end, taking responsibility for their successful delivery. 3. Manage the delivery of projects, producing the required deliverables including budget, time constraints and quality requirements. Manage critical paths according to the clients’ launch schedule and knowledge of the internal production and the construction site 4. Implement and maintain Project Reports focusing on TIME/COST/QUALITY, Provide status report to Company / Client / Suppliers on a weekly basis, either 1:1 or via conference call. 5. Manage design for projects within your control, manage the approval process. 6. Advise and implement service supply appointments including tender selection and documentation etc. 7. Arrange and attend pre-production meetings with suppliers, client and production technician. Ensure any concerns are discussed. 8. Work with on-site site manager to ensure site production Information Management 1. Successfully communicate production issues to/from the company and work effectively with the on-site and production department. 2. Raise any issues whether client, production or team related, to the Account Director. Team Management 1. Be positive and calming influence in the team and ensure that team members maintain a professional attitude. 2. Assist the Director to mentor and train new team members. 3. Build a strong relationship with the extended team. 4. Buddy team members for holiday and sickness. QUALIFICATIONS / REQUIREMENTS Degree educated in an appropriate field of study Have up to 3+ years of experience Experience of Retail and Residential industry sectors are desirable Knowledge and experience of using Microsoft Office suite, AutoCAD and MS Project Ability to work flexibly with strong organisational skills to manage workload Innovative and adaptable to change with a professional and dedicated attitude Possess strong communication skills and can consistently offer an excellent standard of customer care Strong organisational skills along with ability to multi-task Good attention to detail A team player, with an efficient and proactive approach. TRAINING AND BENEFITS We believe in professional and personal growth and support this through training, sponsorships and apprenticeships at all stages of your career, with access to; 1. Cross-sector experience 2. Professional development training 3. Flexible but structured career path 4. Friendly working environment 5. Open communication with Senior Management

The Commonwealth War Graves Commission (CWGC) is an international non-profit organisation seeking to recruit a Works Supervisor to cover the North Area of Italy. The post is responsible for the supervisory, execution and co-ordination of structural work within the geographical region allocated. Primary task is ensuring that cemeteries and memorials are properly maintained to the standards as specified by the Commission as efficiently and economically as possible and supports the Regional Manager, Southern Europe in all aspects when required. About the Role:  Preparation, coordination and completion of all maintenance and project work within the CWGC as directed. To ensure we comply with all aspects of building and conservation law including the sourcing of all necessary authorisations and permits. To help develop our long-term maintenance and conservation strategy.  To provide high-level technical and professional surveying advice for MA, to ensure the continuous development of the Area’s long-term maintenance and conservation strategy. To inspect, survey and assess the condition of our complete estate in order to guide and influence the operational output of the MA Operations Department is delivered to the Commission’s standards and in a cost-effective manner.  Manage the implementation of corporate Health and Safety Policies including the adoption of safe working practices, taking appropriate action to enable supervision and monitoring to manage the areas risks effectively.  Responsible for the operational requirement of our fleet in Italy  Responsible for managing the production, authorisation and monitoring of the monthly accounts in accordance with corporate accounting practices, within agreed delegated regional budget and financial delegated authority per transaction.  Where responsible, supervision of Works staff and contractors to ensure they deliver work as directed. Ensures that the work is carried out safely, to Commission’s standard, to cost and within agreed timescale.  Developing of Conservation Management Plans and/or Management plans for all budget funded projects.  Monitor standards, conduct and provide coaching and assistance when required to motivate staff to give their best. Promotes talent and staff development whilst dealing effectively with poor performance.  Inspect cemeteries, memorials and associated buildings. Prepare Condition survey reports and ensure that the Works standards of the Commission are met  Prepare contract documentation and issue tenders for manager acceptance. Monitor the work of contractors and report progress to the manager. Work with external engineers, architects and surveyors for the design and construction of major or specialist projects  Contribute to our Operations department in terms of policy, strategy and recommend action plans to carry out project’s works, providing professional advice to the management on issues connected with the Works programme and operations.  Recommend action plans and submitting estimates to the Regional Manager, working directly with suppliers  Liaise with Local Authorities to obtain permissions to carry out cycle maintenance in their cemeteries. outside the boundaries of Commission sites, for Highways control and the like, including new building projects  Deal with Horticultural staff, collecting information and providing assistance for small routine maintenance or works carried out by external contractors  Represent the CWGC with local authorities when delegated by the Regional Manager  Compilation and maintenance of management information About you:  Bachelor’s in Building or Master’s degree in Architecture, Conservation Management or Construction Engineering or equivalent qualification/experience and ability to demonstrate thorough experience/background in operational planning, technical projects and architecture/engineering.  Technical knowledge and experience from the construction sector. Knowledge/ experience in conservation is an advantage.  At least five years’ work experience in team management in a works environment  Knowledge of Italian legislation around building planning permission  Knowledge of surveying best practices  Knowledge of natural stone is an asset  Excellent communication skills and leadership qualities  Good command of written and spoken English language, in addition to high level of literacy in Italian  Knowledge of Health and Safety best practices  Project Management skills and ability to accurately interpret construction drawings  IT literate with excellent knowledge of Microsoft Office applications and AutoCAD  Staff Management skills including reliability and confidentiality  Ability to prepare technical reports and inspection reports of structures and properties, as well as preparation of detailed specifications for small projects  Driving license Hours of Work: Full-time (35 hours per week Monday to Friday) Salary: Salary – Circa €33.353,28 gross per annum, dependent upon skills and experience, plus a 13th and 14th monthly salary Travel: Frequent travel within Italy and ad-hoc travel within the Mediterranean Area Other Benefits: Lunch Vouchers, Supplementary Pension Fund, Supplementary Healthcare Fund How to Apply: Please visit our website www.cwgc.org/about-us/careers and select the Works Supervisor, North Italy position and see the instructions on how to apply. You will then need to click and compete the application form. Kindly send the completed application form, together with your C.V and covering letter in English to ma.careers@cwgc.org. Closing Date: 3rd July 2020.

Hosco Night Room Service Chef de Rang Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique ? with food and drinks on the side. Our Night room service chef de rang take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. The Night room service chef de rang will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts ? to get it right for our guests and our business each and every time. Working shift: 22.30 p.m ? 07.00 am - Work break: 2.30 a.m ? 3.00 a.m PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None CRITICAL TASKS Safety and Security - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. - Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). - Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. - Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Maintain confidentiality of proprietary materials and information. - Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. - Perform other reasonable job duties as requested by Supervisors. Guest Relations - Address guests service needs in a professional, positive, and timely manner. - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. - Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. - Thank guests with genuine appreciation and provide a fond farewell. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. - Engage guests in conversation regarding their stay, property services, and area attractions/offerings. - Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). - Assist other employees to ensure proper coverage and prompt guest service. Communication - Speak to guests and co-workers using clear, appropriate and professional language. - Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others - Support all co-workers and treat them with dignity and respect. - Develop and maintain positive and productive working relationships with other employees and departments. - Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement - Comply with quality assurance expectations and standards. Physical Tasks - Read and visually verify information in a variety of formats (e.g., small print). - Stand, sit, or walk for an extended period of time or for an entire work night shift. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. - Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services - Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. - Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. - Pick-up trays and clean tables as needed to ensure a clean dining area. - Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). - Thank every guest upon departure, invite them to return, and wish them a fond farewell. - Retrieve and deliver food and beverage orders in a timely manner. - Perform other reasonable duties as requested. Assists Management - Communicate with guests, other employees, or departments to ensure guest needs are met. Closing - Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Beverage/Coffee Cart - Inspect the cleanliness and presentation all china, glass, and silver prior to use. Cash/Bank Handling - Record transaction in MICROS system at time of order. - Process all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of night shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. - Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Steps of Service - Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. - Check in with guests to ensure satisfaction with each food course and/or beverages. - Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. - Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability. CRITICAL COMPETENCIES Interpersonal Skills - Customer Service Orientation - Team Work - Interpersonal Skills - Diversity Relations Communications - Communication - Listening - English Language Proficiency Personal Attributes - Dependability - Presentation - Positive Demeanor - Integrity - Safety Orientation - Stress Tolerance - Adaptability/Flexibility Organization - Multi-Tasking Personal Attributes - Information Retention PREFERRED QUALIFICATIONS Education High school diploma or G.E.D. equivalent. Related Work Experience At least 1 year of related work experience. Supervisory Experience No supervisory experience. License or Certification None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you. Westin Excelsior Rome Settore: Altro Ruolo: Altro

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven

In partnership with the company's CIO and senior management team, you will responsible to enhance Trendy's technology capacity/solution and service on the company's existing strong retail business and brand equity of Trendy and to ensure the planning, development, implementation and transformation of IT infrastructure, enterprise system, IT best support and deliverable that link with business needs and growth.Support the company IT strategy, provide technological guidance within an organisation, be capable to envision & influence business & technology, change to use technology as enabler for advancing quality, effectiveness, convenience & efficiency.Work closely the Chief Digital Officer to establish the best strategy to approach the digital transformation and the omnichannel strategy of the Group.Cross fertilisation will be a key to set a new vision and a cross functional approach with all the divisions and business units of the company.You will identify opportunities and risks for business, including identification of technology trends, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.You will establish and supervise the software development process, setting short-term and long-term objectives and assessing progress as defined by the selected software development methodology.Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company's data and servers.Direct development and execution of an enterprise-wide disaster recovery and business continuity plan. Aligning the IT strategy with the overall business strategy of the organisation, you will manage the day-to-day operations of the information technology department, ensure IT operations, implementation, restructuring, innovation and service link with the needs from the various units of an organisation (such as accounting departments, risk management, HR, design, marketing, digital, retail operation, e-commerce, BUs and so on). Ensure that IT infrastructure and digital assets are working efficiently and effectively as well as technology standards and best practices are maintained across the organisation. You will maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices and share knowledge, mentor, and educate the management, staffs, partners, customers, and stakeholders with regard to the company's technological vision, opportunities, and challenges. Collaborate with the appropriate departments to assess and recommend technologies that support company organisational needs. Ensure company technical problems are resolved in a timely and cost-effective manner. Develop, track, and control the development and deployment annual operating and capital budgets for purchasing, staffing, and operations. Temporary Omnichannel Project Challenging IT Transformation Program University degree or above in the field of engineering, computer science, information technology.A Master/PHD or MBA degree is preferred.A minimum of 10 years related working experience with at least 5 years in IT/ CIO position or a similar managerial role.Deep knowledge and substantial experience of designing/developing IT systems and planning IT implementation, project management in a leading sizeable Multinational companies.Proven leadership ability. Strategic thinking combined with strong capability in execution. A temporary manager with a specific focus on the business, someone able to convey a vision, with strategy and management skills and diplomatic approach. Monitoring in which way the ICT/Digital is impacting the company, in terms of sales, internal mood and brand awareness. Ability to set and manage priorities judiciously. Self-motivated and directed as well as service orientation mind-set. Superior analytical, evaluative, and problem-solving abilities. Excellent interpersonal skills, with the ability to motivate in a team-oriented, collaborative environment. Excellent written and oral communication skills.Fluency in Italian and English is required. Our client is a leading International retail group. Great career opportunity within multinational environment.

Summary The Trading Business Accounting Responsible will be reporting directly to the Country Chief Accountant and will secure establishing Accounting controls to ensure the financial integrity of the Italian Trading Business Unit. The successful candidate will combine excellent analytical skills with a thorough knowledge of financial accounting principles. He/she will be mainly in charge of the Accounting of the Commodities Trading Business and Group Reporting Process: Under the general direction of the Country chief Accountant he/she will be mainly responsible for reporting process with the following activities, in collaboration with a Global Services Centre:Build and maintain financial infrastructure, primary responsibility for the group monthly accounting close and reporting preparation Must ensure the month close is completed timely and accurately, including review of all account reconciliations and key accruals Performs tasks within the various disciplines of the accounting functions (General Ledger/Account Receivable/Account Payable) to ensure these functions are operating and performing within Company guidelines Review the existing financial reporting processes, looking for improvements and system change recommendations Timely review the monthly reporting package from foreign subsidiaries, checking the accuracy of the data and the respect of procedures, according to Group policies and IFRS accounting rules Manage the consolidated monthly closing and the intercompany monthly reconciliation Perform regular inventory and derivatives controls/valuation duties on a timely basis. Monthly positions and reconciliations Review of transactional accounting, financial analysis Ensure that all internal and external reporting are prepared accurately and in a timely manner Be involved in projects and initiatives related to different types of Business Unit (Trading/Manufacturing) in Italy or abroad Importante multinazionale FMCG cerca responsabile accounting con esperienza in gestione operazioni TRADINGRequirements: Economic or Management Degree 4+ years of experience with an emphasis on commodities trading accounting, preferably gained in international companies or Big Four firms Deep knowledge of finance and accounting: General Accounting, US GAAP and IFRS Able to work as part of a multi-disciplinary international team based in different locations focusing on deliver both performance improvement and reporting processes Variance Analysis actual Vs Budget Being familiar with using ERP software (such as SAP) Previous work experience in international and/or modernly organized companies Proactive, flexible and result-oriented, with a high propensity to human relationship and team working Good at work under pressure and meet deadlines Autonomy and proactivity Excellent knowledge of the English language (mandatory) Available to travel up to 10% Solida e consolidata multinazionale FMCG, presente in oltre 65 Paesi nel mondoOttima opportunità di carriera.Salario da 45.000 €/anno a 55.000 €/anno

Hosco JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience ? High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR ? 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations ? Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. ? Works effectively with the Engineering department on guestroom maintenance needs. ? Supervises the property general cleaning schedule. ? Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. ? Inventories stock to ensure adequate supplies. ? Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. ? Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. ? Supports and supervises an effective inspection program for all guestrooms and public space. ? Communicates areas that need attention to staff and follows up to ensure understanding. ? Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs ? Participates in the management of the departments controllable expenses to achieve or exceed budgeted goals. ? Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. ? Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service ? Responds to and handles guest problems and complaints. ? Strives to improve service performance. ? Empowers employees to provide excellent customer service. ? Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities ? Participates as needed in the investigation of employee accidents. ? Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. ? Ensures employees understand expectations and parameters. ? Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. ? Observes service behaviors of employees and provides feedback to individuals. ? Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. ? Participates in the employee performance appraisal process, providing feedback as needed. ? Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. ? Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ? Participates in employee progressive discipline procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. The St. Regis Venice Settore: Altro Ruolo: Altro

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Hosco Job purpose As a Reservation Officer at our exclusive member club, your role is vital in providing exceptional service to our esteemed members through efficient handling of reservations, enquiries, and requests. Working closely with the reception team, you will ensure seamless communication and uphold the highest standards of hospitality. Main Activities and Responsibilities: ? Respond swiftly to email enquiries (within 20 minutes) and telephone calls (within 3 rings), providing courteous and helpful assistance. ? Make reservations, communicate changes or cancellations to the FOH team, and allocate tables for special requests according to club rules and operations. ? Confirm reservations and log cancellations and no-shows, following up with the Director of Membership as necessary. ? Study member profiles to brief the FOH team and other relevant departments, ensuring personalized service delivery. ? Maintain accurate records of member preferences and requests to enhance future visits, updating contact details as needed. ? Answer general enquiries about club facilities, services, and policies, demonstrating comprehensive knowledge and professionalism. ? Support reception Reception staff and actively promote club products, events, and spaces to drive revenue and enhance member satisfaction. ? Program out-of-hours telephone messages and auto-response emails to ensure timely communication with members. ? Perform general departmental administration tasks to support smooth operations. ? Manage other activities relating to or resulting from what is indicated in the previous points. Key Competencies: Required Education and Experience: ? Minimum of 3 years experience in a similar role within the luxury hospitality industry. ? Fluent written and spoken English. ? Proficiency in database management tools such as SevenRooms. ? Comfortable using Microsoft Excel, Word, and PowerPoint. ? Excellent communication skills, both verbal and written, with a proactive approach to guest service. ? Friendly demeanor with a genuine desire to support colleagues and create positive interactions. ? Willingness to work flexible hours, including evenings, weekends, and during special events. ? Discretion, empathy, and confidentiality in handling sensitive information. ? Knowledge of one or more foreign languages (min. fluent in Italian and English). General Knowledge and Technical Skills: ? Comprehensive understanding of luxury hospitality standards and guest service protocols. ? Familiarity with reservation management systems and Microsoft Office suite. ? Ability to anticipate guest needs and provide personalized service in a fast-paced environment. ? Methodical and meticulous approach to maintaining databases and records. Personal and Interpersonal Skills: ? Exceptional interpersonal skills: Engage effectively with members and guests in a friendly and charming manner. ? Proactive attitude: Anticipate member needs and provide personalized assistance with genuine care and attention to detail. ? Collaborative team player: Work well with colleagues across departments to ensure seamless service. ? Strong problem-solving skills: Handle inquiries and resolve issues promptly and professionally. ? Positive attitude and resilience: Maintain composure and grace under pressure, committed to delivering outstanding service. The Wilde Settore: Altro Ruolo: Altro

Hi, I'm samyuktha I would like to introduce myself as a compassionate student, flexible, adaptable, fast learner and willing to learn new things as well. I have been recognized as a hard working student, patient and honest, reliable individual with excellent skills in planning, organizing and prioritizing household activities. I am able to work under pressure, both independently and as part of a team. I enjoy working with children and elderly people and always, serve the public in a polite and efficient manner. I believe the aforementioned skills are transferable. Thank you for your consideration and I hope to hear from you soon.