The use of tools report interactions

Descrizione Job description For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy & high focus on customer satisfaction • Customer orientation, problem solving skills, teamwork • Native language skills in English or at least C1 level knowledge • Italian knowledge at least B2 (written, spoken and read) • Good IT skills - required competence and speed in the use of tools to report interactions • Availability to work on shifts Nice to have • Prior experience in Cosmetics and Luxury sector is preferential • Knowledge and experience with digital and social media • Previous experience in Customer Service What we offer Our offer: • Competitive salary and benefits • Flexible shift system • Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth • Modern and positive work environment • Excellent public transport connections • An international environment employing people from different nationalities and cultures If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group! Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven

ZURU TECH, the engineering division of the multinational ZURU Company, specialized in the development of innovative software in the architectural and manufacturing field, researches for its own marketing department the figure of a Marketing & Community Manager. The profile will be responsible for digital marketing, online communication, and promotion of the company’s product: Dreamcatcher, the first app that crafts real buildings! The role includes the marketing management about the project mainly through social channels, discussion groups / online forums, blogs and video channels. In particular, the expert will compete for the creation of a new community and the management of the same around the Zuru Tech brand, the development of the digital advertising strategy with a view to millennial-marketing, as well as the management of all customer relations. The searched figure has the following requirements: - Degree in Marketing with specialization in Web Marketing or Master or, alternatively, Specialization in Digital marketing / Social media marketing / Digital communication and interactive technologies. - Experience of 2 years at least inside marketing departments of B2C companies specialized in services or design (better if in international technology companies) - solid knowledge in the professional use of the most widespread social media platforms including Facebook, Instagram, Twitter, Reddit, Youtube, Linkedin - editing and copywriting skills suitable for each platform, (from writing blog articles - corporate or not - by a SEO perspective to a successful tweet, up to the use of effective storytelling techniques) and targeting through Google Analytics, with processing of reports. - ability to manage the online Community and customer service, both oriented to stimulate direct discussion with potential or real clients, and influencers / experts in the world of architecture and design - ability to conduct debates and interviews in video broadcasts - ability to organize promotional events and meetups - appreciated ability to use multimedia tools for creating graphic content (images, gifs, videos) such as Photoshop Illustrator, Adobe Premier for editing, After Effects for video. - passion for research and continuous study of sources, news and ideas in the field of communication and marketing related to the world of construction and design with a strong focus on innovation and new technologies. - good level of general culture about gaming or technology - strong creative vein and dialectical skills too - Fluent English knowledge, both written and spoken Optional requirements: - Degree in Architecture or Interior Design He/she will have the following responsibilities: - develop a social media-marketing strategy inspired by the so-called millennial-marketing in order to increase the popularity and diffusion of the company's product and brand - activate and manage social media channels such as Facebook, Instagram, Twitter, Reddit, Pinterest, Google+, Youtube and Linkedin - research and manage key relationships and plan collaborations with experts and influencers in the world of architecture and design, both nationals and internationals - plan and create innovative and engaging editorial, web and multimedia content and to spread it effectively - collaborate with the graphic team for the creation of marketing, advertising and promotional materials - participate in person as a host / moderator in debates and interviews for video broadcasts - manage the social communities in person, taking care to respond adequately to the online customer and to develop discussions - organize meetups and promotional events - monitor and report on the performance of social media platforms through the use of Google Analytics or similar. We offer: level and contract period commensurate with the experience, employment purpose WORKING CENTER: MODENA For more information, visit https://zuru.tech/ The research is addressed to both sexes (Legislative Decree No. 198/2006) and to people of all ages and all nationalities, pursuant to legislative decrees 215/03 and 216/03. Candidates interested and in possession of the required requirements are invited to send their curriculum vitae, including the authorization to process personal data, pursuant to Legislative Decree 196/03 and art. 13 GDPR 679/16

For a multinational company operating on the e-commerce system, we are hiring a: SELLER MARKETING MANAGER Primary Job Responsibilities:As part of the central EU Seller Marketing and Communications team and sitting within theItaly office in Milan, the Italian Seller Marketing Manager is responsible for developing and executing marketing and communication campaigns targeted to our Italian small and medium business sellers and in particular to support the top initiatives campaigns supporting the B2C business priorities of the Italian market. Italy will be the priority market in 2019, implying a high level of expectations out of the job delivered in Seller Marketing supporting the Italian business priorities.Reporting into the FRITES Seller Marketing Lead, the job holder will create awareness of new B2C seller-related initiatives, increase adoption of new tools, policies, growth opportunities and selling practices in order to increase the overall quality, effectiveness and the business generated by the business sellers in Italy. She/he effectively conveys the advantages of the Company platform as a partner for business sellers, and helps driving satisfaction of business sellers with the marketplace.The job holder manages the Seller Marketing budget and takes care of the Seller Marketing resource planning. He/she leads communication agencies and is responsible for identifying the best communication channels to influence seller behaviours.The role is based in Milan (Italy) and the candidate is expected to be based there full time under an AWF contract.Job Requirements:- Strategic Thinking and Operational Acumen: Must be able to grasp and deal with the evolvingthe Company marketplace strategies, and transform them into marketing and communication strategies that are consistent and easily executable. Focus must be on how to transform the big business priorities into marketing and communication campaigns that ultimately drive adoption from sellers and their growth.- Leadership, vertical and horizontal: Ability to envision what seller marketing can add to thebusiness to Company leaders and peer groups. Ability to lead and motivate internal and external partners. Ability to execute also in person making the right priority calls and appropriating resources.- Customer focused: Must be capable of understanding customer needs and translate these into actionable insights. The candidate should be comfortable in understanding the role of Company in sellers' business and become a voice for business sellers inside our organization.- Marketing and Communication: Mastery of marketing and communication frameworks,strategies and templates. The candidate should have experience in planning and executingmarketing and communication campaigns to businesses in as many of the following channels as possible - direct mail, onsite marketing, events, mobile marketing, CRM, social and collateral. The candidate will also have the opportunity to lead not only purely Italian campaigns but also some France/Italy/Spain marketing campaigns.- Measurement of campaigns: The candidate should be able to find and use the right tools tocollect business and operational KPIs, track and report them back to the Business and providestrategic recommendations to continuously iterate and improve.- Lifecycle management: Experience in designing and managing lifecycle/CRM campaignsthrough tools such as Salesforce.- Agency management: Experience in briefing and managing marketing communications anddesign agencies is important.- Excellent communication and influencing skills: Native Italian speaker with fluent andexcellent English skills. Must be able to bridge and create networks and be comfortable ininfluencing colleagues and peers within the business.- Ability to handle difficult and uncertain situations: An important part of the role is to takeleadership and manage issues or crisis that affect professional sellers in Italy. The candidate must be able to demonstrate the ability to quickly grab facts and to execute a communications plan to mitigate any issues.- Manage Italian seller communications budget: Be proficient with annual budgeting and day-to-day financial management of the Italian seller marketing budget.- Over 2 to 3 years broad marketing communications experience ideally in a technology, e-commerce or online environment. Experience in small and medium Business to Businesscommunication preferred.- Strong leadership skills and ability to influence at all levels.- Strong team player with the ability to foster collaboration, value others perspectives and gainsupport and buy-in across a wide stakeholder network.- Works well under pressure, professional and resilient, can do attitude.What we offer'- Dynamic European team with exciting personalities, passion for e-commerce, professionalismand a good sense of humor.- A varied and interesting role with high level of personal responsibility- An opportunity to work within a company that has unique cultural values. Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Duty station: Valencia, Spain Application Deadline: 21 May 2020 * THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION * This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility. Within the Enterprise Application Center (EAC)/ America programme, this post will report to the Information Systems Officer or his designate in the Web Services Development Group in architecting and developing Drupal websites. S/he will assist with customization or development, as well as maintainance of Drupal 7 and Drupal 8 modules and libraries; will assist with the requirements gathering and review; assist with the migration of existing websites from a variety of WCMS platforms to UN standards based Drupal 7 and 8 websites; will assist with incident and problem resolution with Drupal websites. FUNCTIONAL RESPONSIBILITIES Under the overall supervision of UNOPS Senior Programme Manager, the incumbent will directly work under the Information Systems Officer or his designate in New York and will be responsible for the following duties: Assist with the development and the maintenance of full-life cycle implementations of Drupal-based solutions providing support to a focus on maintainability, reliability, scalability, security, and performance. Assist the Manager with the performance of site-building activities, including assistance with creating and modifying views, contexts and blocks to match functionality specified in wireframes and designs. Provide assistance to the theme of responsive websites using Drupal version 7 and 8, and applications as per UN branding, accessibility, and multi-lingual standards. Help the Information Associate with the work related to the evaluation of user requirements, designs, and wireframes during the design and user experience phase. Support the preparation of technical documentation. Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above. Impact of Results This initiative will help support the development of a continuously maintained and enhanced Drupal UN platform with a common core. It will also support the rapid delivery of new low cost features and enrich departmental websites in an Enterprise hosted environment. The initiative will also track UN website standards compliance KPI’s as part of the ICT strategy and the website governance project. Education/Experience/Language requirements Education: Completion of secondary education (High School diploma); University Degree (Bachelor's or Master's) is desirable and may substitute for some of the required number of years of experience. Required: A minimum of five years of experience in providing assistance in the design, development, implementation and maintenance of Drupal websites with a high school degree. A minimum of two years of experience in providing assistance with the development and support of Drupal 8 websites. Experience in assisting with the development of responsive websites using frameworks such as Bootstrap. Proficiency coding in PHP/HTML/CSS/JavaScript and other web development tools. Desirable: Proficiency in using Git for source control management. Experience with Agile project development and product delivery. Experience with REST API integrations Experience with MySQL and MariaDB databases. Ability to use wire-frame and modelling tools like Visio and UML. Knowledge in automated testing, automated deployment processes, and continuous integration. Knowledge of Information Technology Infrastructure Library (ITIL). Knowledge of project management methodologies such as PRINCE2. Language: Fluency in English is required for this post. Knowledge of one or more official UN languages will be considered an asset. Contract type: Staff Contract level: G5 Contract duration: One year initially, renewable subject to satisfactory performance and funding availability'

Leader in hydraulic screw and high pressure pumps with innovative proprietary technology. Established in 1978, Settima has a long-standing tradition as manufacturer of hydraulic screw pumps for industrial applications. With 15 international patents, Settima is also the inventor of the no noise high pressure Continuum® helical rotor pump, a proprietary technology which is a game changer both in industrial and mobile applications. The market segments where Settima operates are: industrial equipment, power generation, marine, oil & gas and mobile. The company is situated in the northern part of Italy, with HQ and 3 Production Sites in the Piacenza Area, operations in Asia & USA as well. For the European Sales team we are selecting a young SALES ENGINEER EUROPE – DACH Area German and English Speaking The Candidate will be reporting hierarchically to the Sales Manager Europe. He/She will also have frequent functional interactions with the following functions: • Customer Service team for quotations and orders processing • Sales Support Engineers for the development of specific projects • R&D for new products and applications. The candidate will be part of Settima’s international Sales Team. Her/his primary role and responsibility will be to develop the Company’s sales to the German and other DACH industrial companies in the hydraulic market. She/he will be responsible for the following: • develop the sales of the Company • deal with and manage customers like system producers / integrators and OEM’s • sales budget by market segments, product lines and area of responsibility; • develop and expand relationships with existing Customers; • scout new application opportunities and Customers; • build and manage Client relationships, including contract negotiations; • work as part of the global key accounts sales team to support local key accounts; • report, track and follow-up on contacts and projects using the company support tools; • attend business-specific fairs and exhibitions; • propose and implement market development activities in collaboration with the marketing department; • deal with the technical department for the development of new products and customized solutions. SKILLS Technical competence combined with commercial experience within the field of industrial equipment and installations, preferably hydraulic market; a technical education as engineer. Very fluent German language and English spoken/written at professional proficiency level. Track record in dealing with German and/or other DACH markets is preferential. The candidate we like to meet is experienced and conclusive in negotiations, motivated by success and good results, which she/he achieves through strong team spirit, targeted and committed work and attention to details. Willingness to travel in order to visit existing and potential Customers. Very good knowledge of Office Package and flexible minded, a good communicator and time manager. Company Head Quarter: Piacenza Area Italy INFORMAZIONI PER SEGNALARE LA SUA CANDIDATURA Si prega di creare o aggiornare il Suo Profilo K&P allegando CV aggiornato (possibilmente con foto) e breve Lettera di Presentazione indicando il riferimento “Rif. 181/18 SEE”. Il Profilo K&P è il documento che ci autorizza alla gestione dei dati oltre a permettere una conoscenza piu completa della candidatura. In una prima fase è possibile inviare mail a risorse@kpconsulting.it, successivamente è obbligatorio, completare i dati on line sul sito www.kpconsulting.it. La selezione ha carattere di urgenza, le candidature maggiormente in linea con il profilo ideale saranno contattate entro 2 settimane. Per eventuali ulteriori informazioni, siamo disponibili al Tel. 0522 512067. Si chiede di esplicitare l'autorizzazione al trattamento dei dati personali (D.Lgs196/03). K&P Consulting Srl, iscritta all'Albo delle Agenzie per il Lavoro, Prot. n° 39/0002041, invita i candidati ambosessi (L. 903/77) a leggere l'Infomativa sulla Privacy (art. 13 D.Lgs. 196/2003) sul sito www.kpconsulting.it

Leader in hydraulic screw and high pressure pumps with innovative proprietary technology. Established in 1978, Settima has a long-standing tradition as manufacturer of hydraulic screw pumps for industrial applications. With 15 international patents, Settima is also the inventor of the no noise high pressure Continuum® helical rotor pump, a proprietary technology which is a game changer both in industrial and mobile applications. The market segments where Settima operates are: industrial equipment, power generation, marine, oil & gas and mobile. The company is situated in the northern part of Italy, with HQ and 3 Production Sites in the Piacenza Area, operations in Asia & USA as well. For the European Sales team we are selecting a SALES ENGINEER EUROPE – DACH Area The Candidate will be reporting hierarchically to the Sales Manager Europe. He/She will also have frequent functional interactions with the following functions: • Customer Service team for quotations and orders processing • Sales Support Engineers for the development of specific projects • R&D for new products and applications. The candidate will be part of Settima’s international Sales Team. Her/his primary role and responsibility will be to develop the Company’s sales to the German and other DACH industrial companies in the hydraulic market. She/he will be responsible for the following: • develop the sales of the Company • deal with and manage customers like system producers / integrators and OEM’s • sales budget by market segments, product lines and area of responsibility; • develop and expand relationships with existing Customers; • scout new application opportunities and Customers; • build and manage Client relationships, including contract negotiations; • work as part of the global key accounts sales team to support local key accounts; • report, track and follow-up on contacts and projects using the company support tools; • attend business-specific fairs and exhibitions; • propose and implement market development activities in collaboration with the marketing department; • deal with the technical department for the development of new products and customized solutions. SKILLS Technical competence combined with commercial experience within the field of industrial equipment and installations, preferably hydraulic market; a technical education as engineer. Fluent in English and possibly German, spoken/written at professional level. Track record in dealing with German and/or other DACH markets is preferential. The candidate we like to meet is experienced and conclusive in negotiations, motivated by success and good results, which she/he achieves through strong team spirit, targeted and committed work and attention to details. Willingness to travel in order to visit existing and potential Customers. Very good knowledge of Office Package and flexible minded, a good communicator and time manager. Company Head Quarter: Piacenza Area Italy INFORMAZIONI PER SEGNALARE LA SUA CANDIDATURA Importante** In una prima fase si prega di inviare mail direttamente a risorse@kpconsulting.it, successivamente è obbligatorio, completare i dati on line sul sito www.kpconsulting.it, creando il Suo Profilo K&P allegando CV aggiornato (possibilmente con foto) e breve Lettera di Presentazione indicando il riferimento “Rif. 181/18 SEE”. Il Profilo K&P è il documento che ci autorizza alla gestione dei dati oltre a permettere una conoscenza più completa della candidatura. La selezione ha carattere di urgenza, le candidature maggiormente in linea con il profilo ideale saranno contattate entro 2 settimane. Si chiede di esplicitare l'autorizzazione al trattamento dei dati personali (D.Lgs196/03). K&P Consulting Srl, iscritta all'Albo delle Agenzie per il Lavoro, Prot. n° 39/0002041, invita i candidati ambosessi (L. 903/77) a leggere l'Infomativa sulla Privacy (art. 13 D.Lgs. 196/2003) sul sito www.kpconsulting.it

Leader in innovative hydraulic pumps technology. The Company operates in major market segments such as: Industrial as well as Mobile Equipment, Oil & Gas, Power Generation and through Dealers or with OEM’s. The company is situated in the northern part of Italy. For the European Sales Team we are selecting a dynamic and goal oriented SALES AREA MANAGER German Speaking Countries –Area DACH The Candidate will operate in close collaboration with the European Sales Director. He/She will also have frequent interactions with different internal functions for: • quotations and orders processing • the development of specific projects and • new products and applications. The candidate will be part of the European Sales Team. Her/his primary role and responsibility will be to develop the Company’s sales to the German and other German Speaking industrial companies in the hydraulic market. She/he will be responsible for the following: • develop the Sales of the Company • scout new application opportunities and Customers • deal with and manage customers like system integrators and OEM’s • sales budget by market segments, product lines and area of responsibility; • develop and expand relationships with existing Customers; • build and manage Client relationships, including contract negotiations; • work as part of the global key accounts sales team to support local key accounts; • report, track and follow-up on contacts and projects using the company support tools; • attend business-specific fairs and exhibitions; • propose and implement market development activities in collaboration with the marketing department; • deal with the technical department for the development of new products and customized solutions. SKILLS Technical competence combined with sales experience, preferably within the hydraulic market. Knowledge of English and German language, as well as a track record in dealing with German and/or other DACH markets is preferential. The candidate we like to meet has 3-5 years Sales Experience, is curious, eager to learn and motivated by success and good results, which he/she achieves through strong team spirit, committed work and attention to details. Willingness to travel in order to visit existing and potential Customers. Very good knowledge of Office Package and flexible minded, a good communicator and “time manager”. The Company offers an excellent opportunity for professional growth in a challenging and stimulating environment represented by major industries and dealers on the territory, the European Head office is situated in Italy. Company Head Quarter: Area Emilia-Romagna How to apply for this position Please send your application, including your CV updated, a covering letter is appreciated also indicating your current salary, to our Senior Executive Consulting: Susanne Kristiansen - mail: s.kristiansen@kpconsulting.it All applicants in line with the “ideal candidate profile" will be contacted within (1) one week time by phone or for a first Skype Interview. K&P Consulting is a registered Company, Ref. No 39/0002041, K&P Consulting invites all candidates (Law 903/77) to read the privacy statement (Article 13 of Legislative Decree 196/2003) on the website www.kpconsulting.it ?

Leader in innovative hydraulic pumps technology. The Company operates in major market segments such as: Industrial as well as Mobile Equipment, Oil & Gas, Power Generation and through Dealers or with OEM’s. The company is situated in the northern part of Italy. For the European Sales Team we are selecting a dynamic and goal oriented SALES AREA MANAGER German Speaking Countries –Area DACH The Candidate will operate in close collaboration with the European Sales Director. He/She will also have frequent interactions with different internal functions for: • quotations and orders processing • the development of specific projects and • new products and applications. The candidate will be part of the European Sales Team. Her/his primary role and responsibility will be to develop the Company’s sales to the German and other German Speaking industrial companies in the hydraulic market. She/he will be responsible for the following: • develop the Sales of the Company • scout new application opportunities and Customers • deal with and manage customers like system integrators and OEM’s • sales budget by market segments, product lines and area of responsibility; • develop and expand relationships with existing Customers; • build and manage Client relationships, including contract negotiations; • work as part of the global key accounts sales team to support local key accounts; • report, track and follow-up on contacts and projects using the company support tools; • attend business-specific fairs and exhibitions; • propose and implement market development activities in collaboration with the marketing department; • deal with the technical department for the development of new products and customized solutions. SKILLS Technical competence combined with sales experience, preferably within the hydraulic market. Knowledge of English and German language, as well as a track record in dealing with German and/or other DACH markets is preferential. The candidate we like to meet has 3-5 years Sales Experience, is curious, eager to learn and motivated by success and good results, which he/she achieves through strong team spirit, committed work and attention to details. Willingness to travel in order to visit existing and potential Customers. Very good knowledge of Office Package and flexible minded, a good communicator and “time manager”. The Company offers an excellent opportunity for professional growth in a challenging and stimulating environment represented by major industries and dealers on the territory, the European Head office is situated in Italy. Company Head Quarter: Piacenza, Area Emilia-Romagna