Customer innovation

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. JOB PURPOSE The work is rule based and is supported through detailed processes and procedures. The skill is thorough knowledge of the processes and procedures and excellent and efficient execution of these with a right first time mentality. JOB ACCOUNTABILITIES The key responsibilities are as follows. Prioritise transactions in line with Service Level Agreements and Customer needs Keep the matrices and materials that support the processes up to date Self -manage workload to ensure that all processes are adhered to and prioritised within the relevant schedule COMPETENCIES Ownership and Delivery. Has a clear focus to deliver results, working to targets, reviewing progress and adapting their plans accordingly, motivating themselves/the team to achieve. Customer and Shareholder Value. Understands who their customers are and seeks to exceed their needs, focussing on the importance of safety for both customers and employees. Building Relationships. Expresses ideas confidently and clearly, builds positive and constructive relationships with others, gets to know colleagues within their own team and supports them to ensure team goals are achieved. LOCATION & HOURS OF WORK This role will be a part-time job (25/30 hours per week) Requirements of the Role Italian & English language capability essential (spoken and written) Customer focused individual able to work with high levels of accuracy and speed Excellent IT skills (Office, SharePoint, Outlook, Internet) Ability to search database, find information and apply this Attention to details Ability to work accurately under pressure while maintaining the customer service standards Ability to deal with employees in a professional and empathic manner where required

Hosco What will be your mission? As a Pastry Chef, you will report to the F&B Manager and will be responsible for ensuring the pastry service, from preparation to confection and coordination of the service with room teams, complying with internal standards and procedures in order to guarantee a quality service and excellence, exceeding customer expectations. What will you do? - Recipe development, staff management, quality control and innovation in the creation of new pastry products. - Must be aware of industry trends and customer preferences to develop new and unique products that appeal to customers and differentiate the restaurant from its competitors. - Check the stock of bakery ingredients, the quality of materials and the condition of equipment. - Maintain a clean and tidy workplace and comply with quality and safety standards. - Maintain a professional, positive and friendly attitude towards team members at all times.What are we looking for? - Professional experience in similar roles. - Minimum 12. year of schooling and/or Professional Course adapted to the role (preferred) - Knowledge of Hazard analysis and critical control points (HACCP), hygiene and safety standards. - Genuine smile - Customer orientation - Passion for service - Professional attitude - Teamwork - Leadership - Creativity and ability to innovate - Time flexibilityWhy choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: - Worldwide experience ? diversity of 150 different nationalities. - Career development opportunities full of national and international challenges. - Wide range of training programmes to enhance your skills. - Wellbeing initiatives, including flexible working conditions. - Team member recognition programmes, including Memorable Dates. - Ability to make a difference through our sustainability programme and volunteering initiatives. - Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Minor Hotels - Southern Europe Settore: Altro Ruolo: Altro

Who we are Evoca Group is a world-leading producer of professional coffee and vending machines for out-of-home consumption, anchored in more than 90 years of coffee and vending heritage. Together, our broad portfolio of brands offers a complete range of products to bring great coffee and vending products to our ~10,000 customers serving consumers across hotels, restaurants, office buildings, public spaces, and more. Opportunity We are looking for a Junior Production Planner. The objective of the position is to develop the production plan for finished products, spare parts and kits, ensuring the required level of service demanded by the commercial sector, while also respecting production constraints and maintaining appropriate levels of raw materials and finished products in stock. Your responsibilities will be: - Managing sales forecast - Managing forecasts to be sent to suppliers of finished products, spare parts and kits and entering relevant purchase orders - Processing weekly and monthly detailed balancing of the production lines - Managing Supply & Demand for each product in collaboration with customer service - Analyzing and optimizing the stock of finished products, spare parts and kits in both central warehouses and branches - Managing and participating in supply chain improvement projects - Participating in product innovation working groups - Supporting inventory activities To be successful in this role you'll need to have: - Degree in Engineering, Economics or a related field - Minimum experience in Supply Chain/Production Planning - Strong analytical and problem-solving skills - Excellent communication skills - Team-working attitude - Fluency in both Italian and English Nice to have: - Knowledge of scheduling production for assembly lines What we offer: - Permanent full-time contract - Benefits: smart working, competitive reward system, company canteen Workplace: Valbrembo (BG) We are committed to guarantee equal employment opportunities. We believe in respect, trust and empathy, in a work environment without discrimination. We select candidates regardless of ethnicity, gender, age, disability, socioeconomic background or any other legally protected characteristic or conduct. During the entire recruiting and hiring process, the Company promotes the principles of equal opportunities, non-discrimination and transparency. Settore: Industria metalmeccanica Ruolo: Produzione Tipo di occupazione: Contratto a tempo indeterminato Inquadramento: Primo impiego