Customer success manager piattaforma

Role purpose: The National Account Manager (NAM) will manage the local customer relationship for a portfolio of Enterprise accounts across the group operating companies, affiliates and partners and drive profitable revenue contribution and increased market share from integrated product, IT service and solution offerings.Leads account planning and strategy development for a defined portfolio of Enterprise accounts supporting and aligned to the global account plan (as defined by the Global Account Manager, Regional Account Manager and customer)Drive accelerated revenue growth by identifying potential markets for new and existing products and servicesIdentify and pursue sales opportunities and leads which may come from meetings, clients, other sales force, vendors and others. Maximises internal network to get results for customers and to ensure effective problem resolution and problem management Introduces new innovations and concepts to key decision makers within the customer through relationship and stakeholder management of CEO's and Sales Directors within all key clients. Understands up front through engagement at the right business level the customer's strategic and operational issues. Oversees new products, services and mobile solutions of account. Works in partnership with Customer fulfilment and pre and post sales areas to ensure seamless introduction of new product services and solutions to accounts Key performance indicators: New business contract value Yearly revenue Customer retention National Account Manager - Vendor multinazionale leader nel mercato IT Vendro multinazionale leader nel settore ICTCore competencies, knowledge and experience:Maintain expertise of internal procedures and systems (e.g. SFDC) for resigns and acquisitions and managing the progress of quotes through commercial processes to contract production To have the ability to manage own time to ensure market and product knowledge is up to date Ensure sales and churn targets are achieved every month. Experience in solution sales and relationship management (track record of global accounts/enterprise solution selling) within multi-national companies. Knowledge of ICT development and operations, and a technical sales background preferableExperience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context. Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers An understanding of corporate governance in complex organisations. Demonstrated success in networking at senior levels amongst industry leaders with strong relationship management skillsAccount management with full P&L responsibility for around 20 accounts with combined worth of €5M International IT vendor company - one of the Top 10 companies in the world.Ottima opportunità di carriera.Salario da 50.000 €/anno a 68.000 €/anno

Our Sales and Marketing teams sell our services to the world's largest global corporate customers. Our expert sales professionals are dedicated to managing the communications of multinational corporations by simplifying corporate systems and helping our customers reduce costs enabling them to be a ready business. There has never been a better time to join as our Global Account Manager and be a part of our success. As a Global Account Managers or GAMs you will be accountable for the overall relationship management for one or more global clients. Our Global Account Managers are focused on driving business outcomes for accounts; aligning operating companies, affiliates and partners in order to drive profitable and long-term revenue contribution, customer satisfaction and increased market share. These successes will result from knowledge and expertise on integrated products, IT services, converged/unified communications / IoT and mobile solution offerings. Our Global Account Managers lead a client-focused virtual team which include National Account Managers in different regions, commercial solution and service functions depending upon the size of the Client and the complexity of their relationship. Key Accountabilities:Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsibility for the delivery of the P&L Responsible for developing and implementing a clear strategic Account plan for driving profitable growth in the Account by aligning key stakeholders across Marketing, Lines of Business, Presales etc. Establishes appropriate relationships with customers and leverages those relationships to win new business. Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer's strategic and operational issues. Works with OpCo corporate sales areas and customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers Responsible for driving multi product penetration increasing revenue from the account. Global Account Manager - IT vendor companyTop 10 worldwide ICT companyYou will be a proven and credible operator at C level and have a track record of delivering successful solutions for multi-national corporations. You will be commercially adept, technically sound and able to deliver results through geographically disparate teams. Essential:Track record of global accounts/ enterprise solution selling within multi-national companies Deep understanding of the customer's business, it's market and industry alongside key decision-makers and influencers in account organisation Manage global customer relationship up to C-Level Ability to translate customer's objectives and strategy into relevant propositions Well-versed with consultative selling approach Robust understanding of account P&L. Top 10 worldwide ICT companyOttima opportunità di carriera.Salario da 70.000 €/anno a 85.000 €/anno

Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then Apply now! For our business in Milan we are currently looking for a Team Manager (male/female), for our e-commerce partner. You’ll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks. Requirements: • Excellent language skills in Italian (C2) and English (C1) • Work experience in team management, ability to motivate and coach team members • Knowledge and experience in customer service (preferably in Outsourcing companies) • Strong administration and organization skills • Very good PC skills - proficiency in the use of Microsoft Office (especially Excel) • Very good analytical skills, productivity with a keen eye for detail • Excellent communication skills & high focus on customer satisfaction • Availability to work on shifts, 5 days a week, Monday to Sunday, 8 a.m. to 10 p.m. Offer: • Excellent reputation as responsible employer; • Modern working environment at an attractive location in Milan with good public transport connection; • A welcoming and inclusive environment; • A team ready to help you develop and grow; • A multinational environment, different nationalities and cultures to work every day. Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands! At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 and 125/91.

? Manage a portfolio of accounts to achieve long-term success ? Sell Company services and solutions ? Articulate the value proposition ? Act as the point of contact and handle customers individual needs ? Generate new business using existing and potential customer networks ? Communicate with clients at a senior level to resolve issues and inquiries ? Engage the customer by deliberately linking their business priorities to our value proposition ? Report on the status of accounts and transactions ? Set and track sales account targets, aligned with company objectives ? Monitor sales metrics (e.g. quarterly sales results and annual forecasts) ? Suggest actions to improve sales performance and identify opportunities for growth ? Close each opportunity by monitoring end ensuring spend is capturedKey Account Manager - IT & FintechInternational Company in strong growthAt least 3 years of proven work experience as a Sales in the following markets: Accounting and Payroll Software, Business Credit/Debit Cards, Lunch Vouchers, welfare and other b2b Financial Services industry Hands on experience in sales and an ability to deliver excellent customer experience Market industry and product knowledge (key competitors, terminology, technology, trends and regulations) Understanding the corporate expenses management and treasury concepts which link to and drive the Company value proposition Excellent communication and negotiation skillsInternational Company in strong growthOttima opportunità di carriera.Salario da 50.000 €/anno a 55.000 €/anno

We are looking for an experienced sales leader to manage the growth in Italy. As Italy Sales Manager, you will act as an entrepreneur to acquire many new clients and lead a team to achieve your objectives. Your main responsibilities will be: Identify target accounts and proactively acquire new clients in the Italy (from hunting plan setting & execution to deals closing & new clients on boarding). Exceed sales and revenue targets by effectively managing quarterly sales goals. Accountable for client retention and new profitable revenue growth. Recruit, manage, and develop a highly driven team of sales, customer sucess managers and Marketing Manager. Lead by example: as an individual contributor, by hitting your own sales quota; as a manager by helping your team progress and reach their targets. Develop and maintain a personal network with clients and partners, predominantly at senior executive level. As a member of the sales management team, participate in the implementation of the global strategic sales objectives and contribute in identifying and implementing continual process and practice improvements. Ensure accurate sales reporting, metric analysis, sales recognition, and other ad-hoc sales operations support activitiesSales Manager Italy - Multinazionale settore HRMultinazionale settore HR - Talent5+ years experience in new business acquisition sales, including 2+ years of management roles HR industry experience & personal network in HR Previous experience of selling B2B SaaS solutions is a plus Strong operational leader with demonstrated success in driving growth, getting tangible results, and improving sales KPI Positive and creative, with strong willingness to win despite all challenges, thrives in a fast paced entrepreneurial and competitive environment Familiar with CRM systems (Salesforce.com ideally) Outstanding communication, negotiation, persuasion, and interpersonal skills with a natural ability to build relationships Data-driven, results-oriented, and accurate Italian native speaker, Fluent EnglishOur Partner is an international company who helps HR professionals provide a unique candidate and employee experience while liberating them from low added-value tasks. Their Talent Experience Platform, delivering a chatbot, interview scheduler, AI-driven video interviewing, language assessments and career management solution, allows their customers to optimize and digitalize their hiring, internal mobility and employee career development.Ottima opportunità di carriera.Salario da 50.000 €/anno a 70.000 €/anno

Ritualmente è una Piattaforma dedicata allo sviluppo e crescita personale (membership e corsi digitali) con oltre 5.000 abbonati, che utilizza un metodo completamente innovativo nell’ambito dell’Empowerment e dello Sviluppo di Consapevolezza. E’ la prima palestra di crescita personale virtuale in Italia! Con processi e una struttura già consolidata, a seguito dell’importante e ulteriore successo riscontrato, l'azienda ci ha affidato la ricerca e selezione di diversi Profili Strategici per l’ampliamento della loro Organizzazione e Team Executive. Vuoi far parte di questo entusiasmante progetto? Stiamo selezionando il loro OPERATIONS MANAGER TECH In costante collaborazione con la Direzione, è responsabile del coordinamento e motivazione del Team dedicato al Project Management, Marketing, Customer Service. Sarà a capo dell’esecuzione, del controllo e del completamento di processi operativi per garantire efficacia ed efficienza della piattaforma rispetto a tutte le sue attività. Mansioni · Supportare e migliorare in maniera continuativa le procedure di piattaforma. · Acquisire dati e informazioni dal team e dal comportamento clienti in piattaforma. · Coordinare le diverse Funzioni, stimolare sinergia e collaborazione, assicurando l’ottimizzazione dei risultati. · Monitorare il progetto in tutte le sue fasi. · Responsabilizzare tutti gli attori del progetto, monitorando i KPI definiti in fase iniziale. · Insieme al Project Manager, gestire budget, allocazione risorse, costi e ricavi, tenendo sempre allineato il team per spostamenti del delta di Redemption. · Elaborare report di andamento del progetto per il costante confronto con la direzione. · Individuare rapidamente le criticità e i forecasting sui risultati. Requisiti · Laurea con esperienza di almeno 5 anni maturata in startup, piattaforme tecnologiche o Settore TECH. · Buona conoscenza della lingua Inglese. · Comprensione profonda dell'esperienza utente e leve strategiche per migliorarla. · Essere in grado di raccogliere e analizzare dati al fine di conoscere gli interessi specifici dei clienti per indirizzarli ai contenuti/servizi più pertinenti · Conoscenza strumenti di raccolta e analisi dei dati al fine di migliorare le performance del sito, le conversioni e la qualità dei contenuti · Utilizzare i dati per saper individuare i clienti con maggiore probabilità di conversione o abbandono del servizio (churn) per azionare promozioni specifiche · Abituato a lavorare per obiettivi ed essere misurato sulla Performance, Project and Result Oriented. · Ottime capacità organizzative e analitiche comprovata esperienza manageriale nell’organizzazione di team, compresa definizione dei processi e loro applicazione. · Conoscenza di tools di project management. Soft Skills che cerchiamo nell’Operations Manager Tech ? Forte predisposizione alla Entrepreneurship, cioè alla capacità di portare le proprie doti imprenditoriali a livello manageriale, crescendo insieme all’azienda. ? Evidenti doti di leadership e capacità di Team working ? Spiccata capacità di problem solving and out of the box thinking. ? Senso di responsabilità verso il progetto e il team. ? Ottime capacità comunicative a tutti i livelli ? Carattere analitico, assertivo, flessibile, smart, EASY GOING, imprenditoriale, open-minded. ? E’ persona abituata a lavorare in un mondo ‘’ veloce’’, con capacità di gestire priorità e progetti ONGOING. ? Innovativo e data-minded. Cosa offriamo · Salary Package in grado di soddisfare le candidature più esigenti · Importante variabile sul raggiungimento obiettivi · Interessante Pacchetto Welfare Aziendale · Inserimento in un ambiente dinamico, con forti spinte alla crescita e all’innovazione · Executive Challenge in posizione strategica, parte di un progetto Powerful e con la possibilità di entrare in un business in forte evoluzione · Contratto a tempo indeterminato alle dirette dipendenze dell’azienda. · Cultura Internazionale Sede di Lavoro – Area Reggio Emilia INFORMAZIONI PER SEGNALARE LA SUA CANDIDATURA In una prima fase è possibile inviare mail e.pinetti@kpconsulting.it indicando il riferimento, successivamente è necessario completare i dati on line sul sito www.kpconsulting.it. Si prega di creare, o aggiornare, il Suo Profilo K&P allegando CV aggiornato (possibilmente con foto) e breve Lettera di Presentazione, indicando il riferimento “Rif. 392/21 OPMT" Il Profilo K&P è il documento che ci autorizza alla gestione dei dati oltre a permettere una conoscenza piu completa della candidatura. Si chiede di esplicitare l'autorizzazione al trattamento dei dati personali (D.Lgs196/03). K&P Consulting Srl, iscritta all'Albo delle Agenzie per il Lavoro, Prot. n° 39/0002041, invita i candidati ambosessi (L. 903/77) a leggere l'Infomativa sulla Privacy (art. 13 D.Lgs. 196/2003) sul sito www.kpconsulting.it

We are a Cloud & Cybersecurity Provider, our focus is to provide medium-sized and large companies with Cloud services at the highest level of reliability and performance, integrated with Cybersecurity solutions that protect their data and applications. We are looking for a curious and proactive colleague to join our Marketing Team as PRODUCT MARKETING MANAGER CYBERSECURITY. The selected candidate will connect marketing team with the business unit Cybersecurity, sales and presales departments and play a key role in shaping go-to-market strategies and product positioning. Responsibilities of the selected candidate include: Creation and Management of Service Documentation - Develops and maintains, throughout their entire lifecycle, the appropriate communication assets for the services within their business unit. These may include: whitepapers, brochures, articles, demo videos, datasheets, sales guides, battlecards, presentations, and service documentation, making them available to the sales management to facilitate customer proposition activities. Sales Enablement / ReeVo Academy - Produces the materials for the ReeVo Academy useful for training internal sales team, as well as partner sales teams, on the features, benefits, and positioning of the services within their business unit. - Participates in the delivery of ReeVo Academy training through webinars and in-class training. New Service Launches - Positioning: Defines what differentiates a new service in the market (and from competitors). - Messaging: Crafts clear and compelling messages to communicate the service's value to the target audience. - Go-to-Market Strategy: Develops a launch plan and contributes to related activities, working closely with marketing, sales, and other business functions. Marketing and Demand Generation - Campaign Management: Collaborates on the planning and execution of marketing campaigns and activities aimed at generating demand and increasing market awareness of the business unit's services. - Measurement and Analysis: Monitors marketing performance to identify opportunities for improvement. The ideal candidate meets the following requirements: Hard Skills: - Bachelor's degree in Economics, Communication, Business Management or related field; - 5 years of experience in Product Marketing or Strategic Marketing; - Experience with cybersecurity products, go-to-market planning and positioning; - Strong understanding of B2B marketing; - Ability to develop sales and marketing assets (datasheets, battlecards, presentations, etc.). Language Skills: - Good command of Italian and English, both written and spoken is mandatory; - Good command of French and/or Spanish is a plus. Soft Skills: - Excellent communication abilities to work effectively with internal and external stakeholders; - Proactivity; - Team player who enjoys cross-functional environments; - Analytical and problem-solving mindset. If you enjoy challenges and actively contribute to company success, we are the right place for you! Company locations: Vimercate (MB), Roma, Catania, Cascina (PI) Settore: Informatica Ruolo: Marketing/Relazioni esterne Tipo di occupazione: Contratto a tempo indeterminato

LHH For industrial multinational Company we are looking for a Temporary HR Administrator. Responsibilities Reporting to the HR Country Leader, the Temporary HR Administrator will manage HR Admin & Reporting processes for all Italian plants including multiple legal entities. He/she will provide local partnership and advice to local people managers and employees on Payroll, Time & Attendance, Data Management, Employee Life Cycle documentation processes, working in close collaboration with the other HR team members. The role will be based in Vignate plant, with business travel required to the other Italian sites. General Responsibilities: Delivery of the HR services to the different Italian plants ensuring positive customer experience, risk mitigation and process excellence. ? Manage entry, monthly consolidation, and verification of attendance and absence data, taking into account contractual specificities and company agreements, ensuring accurate transfer to payroll, guiding the local HR team members ? Be the first point of contact for internal customers by enhancing the use of employee HR tools and platforms as well as granting successful on-boarding experience; ? Prepare reports and statistics related to personnel; ? Actively monitor the progress of project initiatives, interfacing with the various actors involved ? Identify, in coordination with the competent structures, the adoption actions of the identified solutions ? Guarantee the functional governance of the reference HR application systems ? Supervise all aspects of Personnel administration in coordination with external consultants; ? Production of monthly KPI reports and monitoring; ? Ensure Personnel data maintenance in Success Factors; ? Support annual compensation review cycles; ? Ensuring employment contracts and employee life cycle documentation compliance. Workplace: Vignate. Travel required to other company sites in northern Italy. Your Profile Education: ? Degree in human resources, economics, legal or equivalent experience. Experience: ? 3 to 8 years progressive HR Admin experience ? Working knowledge and application of Italian laws and Industrial Collective Bargaining Agreement. ? Preferred experience in a manufacturing environment ? Experience in working in multiple legal entity environments with multiple Union agreements in place ? Experience in training/change management on new HR tools and local deployment of corporate tools Knowledge, Skills and Abilities: ? Fluent English ? Strong communication skills ? Experience and comfort speaking to multiple stakeholders ? Decision making and problem-solving skills ? Strong initiative ? Planning and organizing What we offer: - Contract duration: 6 months - Full Time ? Dynamic international working environment ? Smart Working Policy and flexible working time ? Equity Grant program ? Welfare program ? Internal canteen ? Linkedin learning access Settore: Altro Ruolo: Ingegneria/Progettazione

Acquisizione di traffico e generazione di conversione implementando progetti di advertising (assieme a partner esterni) quali: PPC, Affiliation, Retargeting, Social Adv;Gestione operativa della piattaforma e-commerce e delle app (catalogo, promozioni e contenuti, online customer care) inclusi User Acceptance Test;Analisi e monitoraggio dei principali KPI e della performance del business online, tramite strumenti di Analytics;Punto di contatto con i provider esterni / agenzie Media e con gli uffici interni per la raccolta dei materiali e informazioni atti allo svolgimento delle attività digital;Gestione CRM con attività di data collection/maintenance e set up campagne newsletter tramite tool di marketing automation.Importante azienda del settore FashionRealtà in forte crescitaEsperienza di 2-3 anni in ambito gestione eCommerce;Padronanza delle piattaforme di backend eCommerce (Magento, Demandware/Salesforce Commerce, IBM, Watson Commerce, Hybris etc);Padronanza logiche di ottimizzazione SEO, campagne PPC;Padronanza dei KPI di analisi legati ai mondi online sales, Digital Marketing, social, CRM;Familiarità con le piattaforme di Web Analytics (Google Analytics);Doti di comunicazione e problem solving;Motivazione, positività, energia, reattività;Creatività e spirito di iniziativa;Ottima conoscenza della lingua inglese.Per importante realtà italiana nel settore Fashion ricerchiamo un E-Commerce Specialist: La figura che sarà inserita riporterà al responsabile del team per tutti i temi di e-commerce, ma lavorando funzionalmente in stretto contatto con il Marketing per tutto ciò che concerne l'applicazione della strategia Digital e la sua declinazione B2C.Il candidato sarà inserito in un contesto internazionale in forte crescita con importanti opportunità di sviluppo professionale. La risorsa sarà inserita tramite contratto a tempo indeterminato. La retribuzione sarà commisurata all'esperienza e alle competenze del candidato selezionato.Salario da 30.000 €/anno a 35.000 €/anno

Tutornow lavora con passione nell'aiutare studenti e genitori nel raggiungere i propri obiettivi scolastici attraverso lezioni convenienti e stimolanti con insegnanti di qualità. Il nostro obiettivo è quello di garantire il successo dell’apprendimento a lungo termine per un brillante futuro dei nostri studenti! Il tuo ruolo: - Sarai il primo punto di contatto di genitori e studenti in cerca di un supporto didattico - Chiamerai i genitori e gli studenti che hanno bisogno di ripetizioni per spiegare loro come funziona Tutornow - Ascolterai le esigenze degli studenti suggerendo loro un percorso formativo personalizzato. Il tuo obiettivo è trovare il tutor ideale per ciascun studente ed organizzare la prima lezione per far provare la qualità del servizio - Proporrai ai clienti l’acquisto di pacchetti di formazione che consentano allo studente di trovare il proprio metodo di studio - Aiuterai i nuovi clienti a utilizzare al meglio la nostra piattaforma presentandoli al nostro Customer Success Team - Condividerai consigli e suggerimenti con i tuoi colleghi per portare nuove idee e migliorare sia il nostro prodotto che i processi interni Le qualità che cerchiamo: - Ambizione e competizione: sei ambizioso e il raggiungimento degli obiettivi ti motiva, ti piacciono le sfide e cerchi sempre di migliorare le tue prestazioni. - Comunicazione: hai una mentalità aperta e sei sicuro di te, ti piace parlare con le persone e attiri naturalmente la loro attenzione. - Proattività: ti piacciono le novità, ami le sfide, i cambiamenti non ti spaventano, e dai il massimo per raggiungere gli obiettivi. - Spirito di squadra: ti piace passare il tempo con i tuoi colleghi, condividere le tue conoscenze e collaborare insieme per raggiungere l’obiettivo di squadra. - Organizzazione: sai come strutturare il tuo lavoro. Tieni sempre d’occhio tutto ciò che è importante e sai come dare priorità ai tuoi compiti. Cosa ti offriamo: - Stipendio competitivo (negoziabile a seconda dell’esperienza) con un’interessante opportunità di bonus mensile legato al raggiungimento degli obiettivi di fatturato. - Atmosfera da startup con colleghi altamente motivati, giovani e con la mentalità aperta - Orari di lavoro flessibili, nel nostro ufficio di Cantù o nella nostra sede di Como

Hosco Night Room Service Chef de Rang Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique ? with food and drinks on the side. Our Night room service chef de rang take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. The Night room service chef de rang will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts ? to get it right for our guests and our business each and every time. Working shift: 22.30 p.m ? 07.00 am - Work break: 2.30 a.m ? 3.00 a.m PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None CRITICAL TASKS Safety and Security - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. - Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). - Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. - Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Maintain confidentiality of proprietary materials and information. - Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. - Perform other reasonable job duties as requested by Supervisors. Guest Relations - Address guests service needs in a professional, positive, and timely manner. - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. - Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. - Thank guests with genuine appreciation and provide a fond farewell. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. - Engage guests in conversation regarding their stay, property services, and area attractions/offerings. - Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). - Assist other employees to ensure proper coverage and prompt guest service. Communication - Speak to guests and co-workers using clear, appropriate and professional language. - Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others - Support all co-workers and treat them with dignity and respect. - Develop and maintain positive and productive working relationships with other employees and departments. - Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement - Comply with quality assurance expectations and standards. Physical Tasks - Read and visually verify information in a variety of formats (e.g., small print). - Stand, sit, or walk for an extended period of time or for an entire work night shift. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. - Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services - Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. - Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. - Pick-up trays and clean tables as needed to ensure a clean dining area. - Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). - Thank every guest upon departure, invite them to return, and wish them a fond farewell. - Retrieve and deliver food and beverage orders in a timely manner. - Perform other reasonable duties as requested. Assists Management - Communicate with guests, other employees, or departments to ensure guest needs are met. Closing - Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Beverage/Coffee Cart - Inspect the cleanliness and presentation all china, glass, and silver prior to use. Cash/Bank Handling - Record transaction in MICROS system at time of order. - Process all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of night shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. - Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Steps of Service - Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. - Check in with guests to ensure satisfaction with each food course and/or beverages. - Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. - Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability. CRITICAL COMPETENCIES Interpersonal Skills - Customer Service Orientation - Team Work - Interpersonal Skills - Diversity Relations Communications - Communication - Listening - English Language Proficiency Personal Attributes - Dependability - Presentation - Positive Demeanor - Integrity - Safety Orientation - Stress Tolerance - Adaptability/Flexibility Organization - Multi-Tasking Personal Attributes - Information Retention PREFERRED QUALIFICATIONS Education High school diploma or G.E.D. equivalent. Related Work Experience At least 1 year of related work experience. Supervisory Experience No supervisory experience. License or Certification None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you. Westin Excelsior Rome Settore: Altro Ruolo: Altro

Hosco Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time. CRITICAL TASKS Guest Relations § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust. § Address guests service needs in a professional, positive, and timely manner. § Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. § Assist other employees to ensure proper coverage and prompt guest service. § Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. § Thank guests with genuine appreciation and provide a fond farewell. § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. § Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. § Communicate recommendations in a way that builds excitement and interest among guests and associates. § Perform other reasonable duties as requested. Check-in/Check-out § Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. § Organize and coordinate check-in/pre-registration procedures for arriving groups. § Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guests stay. § Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. § Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. § Sell a room/accommodation to guests without reservations based on availability. § Verify and adjust billing for guests. Cash Handling § Process all payment types such as room charges, cash, checks, debit, or credit. § Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. § Count bank at end of shift and secure bank. § Balance and drop receipts according to Accounting specifications. § Obtain manual authorizations and follow all Accounting procedures when computer system is down. § Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. § Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP. § Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs. Reports/Recordkeeping § Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. § Run credit card authorization report and check for discrepancies. § Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor. § Print contingency lists to have a record of all guests in case of emergency. Communications § Provides assistance to coworkers, ensuring they understand their tasks. § Speak to guests and co-workers using clear, appropriate and professional language. § Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). § Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others § Support all co-workers and treat them with dignity and respect. § Develop and maintain positive and productive working relationships with other employees and departments. § Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality. Policies and Procedures § Ensure uniform, nametags, and personal appearance are clean, hygienic and professional. § Follow company and department policies and procedures. § Perform other reasonable job duties as requested by Supervisors. § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. § Protect the privacy and security of guests and coworkers. Quality Assurance/Quality Improvement § Comply with quality assurance expectations and standards. Safety and Security § Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). § Maintain awareness of undesirable persons on property premises. § Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. § Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. CRITICAL COMPETENCIES § Fluent English § Analytical Skills § Learning § Decision-Making § Problem Solving § Computer Skills § Basic Mathematics Interpersonal Skills § Customer Service Orientation § Interpersonal Skills § Team Work § Diversity Relations Communications § English Language Proficiency § Communication § Listening § Applied Reading § Writing Personal Attributes § Integrity § Dependability § Positive Demeanor § Presentation § Adaptability/Flexibility § Stress Tolerance § Initiative Organization § Multi-Tasking Time Management PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related work experience is required No supervisory experience is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. The St. Regis Rome Settore: Altro Ruolo: Altro

Le tue sfide Cerchiamo una risorsa motivata e competente per il ruolo di Analista/Consultant Tagetik, che entrerà a far parte del team Finance Transformation. La risorsa sarà coinvolta in progetti di implementazione e ottimizzazione della piattaforma Tagetik, supportando i nostri clienti nella digitalizzazione dei processi di performance management, budgeting, planning, forecasting e consolidamento. Responsabilità principali: • Analisi dei requisiti funzionali e di business in ambito finance. • Configurazione e personalizzazione della piattaforma CCH Tagetik. • Supporto nelle attività di data mapping, integrazione con sistemi ERP e gestione dei flussi dati. • Collaborazione con i team di progetto e con i clienti per garantire una delivery efficace delle soluzioni. • Redazione di documentazione tecnica e funzionale. • Attività di formazione e supporto agli utenti finali. Perché dovremmo sceglierti Hai una forte passione per il mondo finance e per la tecnologia applicata alla trasformazione digitale. Sei orientato ai risultati, con un approccio analitico e strutturato, e possiedi ottime capacità relazionali. Lavorare in ambienti dinamici e a contatto diretto con il cliente è ciò che ti stimola. Riteniamo fondamentali per la tua candidatura: • Esperienza di almeno 1 anno su progetti di implementazione CCH Tagetik (moduli Planning, Consolidation o Reporting). • Conoscenze base dei principi contabili (Italian GAAP e/o IFRS). • Competenze di base in ambito SQL e analisi dati. • Laurea in Economia, Ingegneria Gestionale, Informatica o simili. • Buona conoscenza della lingua inglese (scritta e parlata). Requisiti che costituiscono un plus: • Certificazioni Tagetik. • Esperienza su progetti in ambito Corporate Performance Management (CPM). • Conoscenza di strumenti di Business Intelligence (es. Power BI, Tableau). • Esperienza pregressa in società di consulenza. Infine, non possono mancare ottime capacità di problem-solving e di analisi, capacità di lavorare in team e di gestire progetti in autonomia. ⸻ Perché scegliere Soft Strategy? Chi siamo Siamo un’affermata realtà nel settore della consulenza ed offriamo servizi altamente specializzati in ambito Management Consulting, Information Technology e della Customer Experience. Investiamo nel nostro asset migliore: le persone Sarai immerso immediatamente in sfide coinvolgenti, offrendoti l’opportunità di ampliare le tue competenze e gestire progetti complessi e stimolanti presso i nostri clienti. Formazione Valorizziamo il capitale umano per renderlo un asset competitivo. Crediamo nella formazione perché aumenta il valore della nostra impresa e la motivazione delle nostre risorse. Smart Working Le nostre politiche supportano modalità di lavoro AGILE, favorendo un’equilibrata integrazione tra lavoro e vita privata. Diversity and inclusion La ricerca rispetta il D.lgs. 198/2006, il D.lgs. 215/03 e il D.lgs. 216/03 ed è aperta a candidat* di qualsiasi orientamento sessuale o espressione di genere, età, etnia e credo religioso. ⸻ Iter di selezione Se condividi la nostra passione per il mondo della tecnologia e dell’innovazione e pensi di poter dare un contributo che possa lasciare un segno, segui questi rapidi step: • ESPLORA: visita il nostro sito e scopri le posizioni aperte per individuare quella che più si addice al tuo profilo. • APPLICA: invia la tua candidatura. • PRIMO CONTATTO TELEFONICO CON HR: entra nel vivo della nostra mission aziendale e condividi le tue esperienze e conoscenze. • COLLOQUIO CON I MANAGER: approfondisci i nostri ambiti di sviluppo. • COLLOQUIO HR: avvicinati alla nostra realtà e mettiti alla prova mostrando la tua motivazione e il tuo potenziale. • WELCOME IN SOFT STRATEGY: Ora fai parte del nostro gruppo, una squadra fatta di persone, impegno ed innovazione. Costruiamo insieme il nostro futuro digitale. #JOINUS Settore: Informatica Ruolo: IT/Technology Tipo di occupazione: Contratto a tempo indeterminato

Ti piacerebbe entrare in una realt leader di mercato e simbolo del made in Italy non solo in Europa, ma anche in tutto il mondo? Stiamo selezionando un* SYSTEM EXPERT per unazienda nostra cliente, operante in ambito metalmeccanico e produttrice di componentistica meccanica, digitale ed elettronica connesse al mondo degli accessi. Descrizione dellattivit: Allinterno del Service Operations Center ti occuperai di supportare trasversalmente i colleghi delle aree Customer Satisfaction dei vari mercati negli interventi di 2 livello di risoluzione di problematiche tecniche su impianti e dispositivi dei clienti, rispondendo al Manager del Dipartimento. Nei confronti del cliente, rappresenterai la funzione intermedia tra il supporto di 1 livello e la divisione R&D, supportando i colleghi nellindividuazione e diagnosi del problema, attivando internamente il corretto flusso di risoluzione; In qualit di supervisor, ti interfaccerai direttamente con il cliente, laddove previsto, e monitorerai il processo fino alla fase di messa in prova della soluzione. Inoltre, avrai la possibilit di recarti personalmente presso le aziende clienti e consociate. Requisiti richiesti Questa lopportunit che fa per te se: Hai una Laurea o diploma in materie informatiche, elettroniche o equipollenti; Hai da 2 a 5 anni di esperienza pregressa, preferibilmente in ruoli affini quali IT Specialist, DevOps, Help Desk di 2 livello e similari allinterno del mondo dei servizi; Hai una solida conoscenza dellambiente Linux, tecnologie cloud e VM, networking; Ha una conoscenza base di html e Javascript; Hai una buona conoscenza della lingua inglese scritta e parlata. Completano il profilo: Solido approccio analitico; Strutturata visione sistemica; Buone doti relazionali e attitudine al lavoro in team; Forte attitudine alla risoluzione di criticit; Flessibilit e spirito proattivo. Lazienda offre: Training tecnico sui sistemi e affiancamento on the job a figure senior (tempo stimato 3-6 mesi); Crescita verticale allinterno del Service Operations Center oppure orizzontale verso il DevOps team. Tempistiche previste non prima di 2 anni; Assunzione nel CCNL Metalmeccanico; Possibilit di smart working per due giorni alla settimana; Mensa aziendale, piattaforma Welfare. Sede di lavoro: Provincia di Como Referente della selezione: Elena Gasparini L'offerta di lavoro qui pubblicata si rivolge a candidati di entrambi i sessi ai sensi della legge (D.Lgs. 198/2006) PER PARTECIPARE ALLA SELEZIONE CANDIDARSI ALLANNUNCIO: https://spacework.intervieweb.it/jobs/system-expert-rif-64984-479164/it/

Le tue sfide Cerchiamo una risorsa motivata e competente, con una solida esperienza nello sviluppo frontend e backend, da inserire in un team dinamico e orientato all’innovazione. La figura ricoprirà il ruolo di sviluppatore full-stack, contribuendo alla realizzazione e manutenzione di applicazioni enterprise moderne e scalabili, garantendo l'integrazione continua e il rilascio automatizzato dei software. Responsabilità principali: - Progettazione e sviluppo di applicazioni utilizzando Java 17 e i principali framework Spring (Spring Boot, Spring MVC). - Sviluppo di interfacce utente responsive e modulari con Angular (versione 2 o superiore). - Gestione del ciclo di vita del software in ambienti CI/CD. - Collaborazione attiva con il team tecnico per garantire qualità, efficienza e scalabilità delle soluzioni. - Utilizzo di strumenti ALM per la gestione e tracciabilità dei requisiti e delle fasi di progetto. - Integrazione e gestione di database relazionali (SQL) e NoSQL (MongoDB). Perché dovremmo sceglierti Perché sei una persona curiosa, aggiornata sulle tecnologie, appassionata di sviluppo e capace di portare valore aggiunto all’interno di un team. Perché cerchi un contesto dove crescere, formarti e affrontare nuove sfide con responsabilità. Riteniamo fondamentali per la tua candidatura: - Ottima conoscenza di Java 17 e framework Spring (Boot, MVC). - Competenze solide in Angular 2+. - Esperienza con database SQL e MongoDB. - Conoscenza dei principali strumenti CI/CD e pratiche DevOps. - Familiarità con strumenti ALM e metodologie Agile. Requisiti che costituiscono un plus: - Conoscenza della suite Atlassian (Jira, Confluence). - Esperienza con la piattaforma MAUI per lo sviluppo cross-platform. - Conoscenza di Visual Studio Code e dell’ecosistema Microsoft. Infine, non possono mancare ottime capacità di problem-solving e di analisi, capacità di lavorare in team e di gestire progetti in autonomia, rispettando tempi e qualità delle consegne. Perché scegliere Soft Strategy? Chi siamo Siamo un’affermata realtà nel settore della consulenza ed offriamo servizi altamente specializzati in ambito Management Consulting, Information Technology e della Customer Experience. Investiamo nel nostro asset migliore: le persone Sarai immerso immediatamente in sfide coinvolgenti, offrendoti l’opportunità di ampliare le tue competenze e gestire progetti complessi e stimolanti presso i nostri clienti. Formazione Valorizziamo il capitale umano per renderlo un asset competitivo. Crediamo nella formazione perché aumenta il valore della nostra impresa e la motivazione delle nostre risorse. Smart Working Le nostre politiche supportano modalità di lavoro AGILE, favorendo un'equilibrata integrazione tra lavoro e vita privata. Diversity and inclusion La ricerca rispetta il D.lgs. 198/2006, il D.lgs. 215/03 e il D.lgs. 216/03 ed è aperta a candidat* di qualsiasi orientamento sessuale o espressione di genere, età, etnia e credo religioso. Iter di selezione Se condividi la nostra passione per il mondo della tecnologia e dell’innovazione e pensi di poter dare un contributo che possa lasciare un segno, segui questi rapidi step: - ESPLORA: visita il nostro sito e scopri le posizioni aperte per individuare quella che più si addice al tuo profilo. - APPLICA: invia la tua candidatura. - PRIMO CONTATTO TELEFONICO CON HR: entra nel vivo della nostra mission aziendale e condividi le tue esperienze e conoscenze. - COLLOQUIO CON I MANAGER: approfondisci i nostri ambiti di sviluppo. - COLLOQUIO HR: avvicinati alla nostra realtà e mettiti alla prova mostrando la tua motivazione e il tuo potenziale. - WELCOME IN SOFT STRATEGY: Ora fai parte del nostro gruppo, una squadra fatta di persone, impegno ed innovazione. Costruiamo insieme il nostro futuro digitale. #joinus Settore: Informatica Ruolo: IT/Technology Tipo di occupazione: Contratto a tempo indeterminato