Customer support team manager

Our Client is a Multinational US Company, leader in the production of Power Units and small and medium Diesel Engines for a wide range of Customers, Dealers and B2B in the Automotive, Construction and Agricultural Industry. Advanced Pre and post Sales culture, supported by New Digital Projects, are today allowing improved Services for the Sales Organizations worldwide, Distributors and Dealers, OEM’s and Sales offices, meeting the Customer’s needs and expectation of Service Management. The candidate we are selecting will be in charge of the implementation of the Digital Transformation Project. The position is open for a Customer System Solutions Manager Digital Transformation projects BASIC FUNCTION Responsible for Field Customer Support Systems, He/She: Proposes and coordinates the development and implementation of web based and IT Systems able to provide technical support and documentation to the Service Dealers, Distributors, OEMs and regional Sales offices. Implements Digital Transformation projects deeply changing the way in which the company interacts with its Distribution network and End Users. SPECIFIC RESPONSIBILITIES The Manager, with the support of his/her team, is responsible of developing, planning, budgeting, overseeing all Aftermarket Customer Support Systems for Diesel Engines Globally. More specifically: Defines specification, assures maintenance for and web-based platform systems to make technical documentation available to third party companies associated to the Company Service and Parts Network, to OEM customers and their network when so regulated by OEM Service Contracts. Proposes, defines and coordinates projects for developing: Diagnostic tools and functionalities for Electronically controlled Common Rail Diesel Engines Web based Spare Parts Look up, Parts Ordering system and Warranty System E-commerce and Mobile Apps Web Platforms and other web-based IT systems for Aftermarket Parts & Service IT Systems aimed at supporting OEMs Customer end-of line and on-field using available technology to better meet customer needs. The Candidate we like to meet has a University level of Education, Web based and IT knowledge as well as proven project and team management. Experience in after sales and service is a plus. The ideal candidate is fluent in English, has good attitudes in dealing with colleagues at all levels and Customers worldwide. Problem Solving, independence, attitude to travel managing situations within different cultures is a part of the position. Providing leadership through effective goal setting, support, delegation and communication, He/she Assigns tasks to the team allowing to effectively perform and assuring they deliver high-quality product in alignment with the overall products delivery schedule: Supervises the creation and maintenance of technical documentation to support Spare Parts identification and sales, such as. Assures support, informs, periodically travels and meets colleagues in Spare Parts Sales, Service Network management, Engine Sales globally in all Regions (EMEA, NA, LATAM, CHINA and APAC, INDIA) to train in the use of the tools, to get their feedback and collect information about their needs. Coordinates and develops synergies, encourages the implementation of common systems whenever possible, with the colleagues responsible for the same activities for Kohler gasoline engines and with the other entities and companies of Power Group. Supervises the creation, developing, writing and editing technical documentation to support operation and maintenance of products, such as Use & Maintenance Manuals, Service Manuals for service workshops, training and service tools documentation. Coordinates planning, scheduling, delivering, and communicating the status of related projects and provides periodic reports, keeping management informed of area activities and of any significant concerns or problems. Ensures customer receives required data in a timely manner. Grants support to OEM’s and OEM’s network about the above-mentioned topics. The Company offers: A Permanent Contract directly with the EMEA HQ, Based in Reggio Emilia (Italy) A highly professional environment, advanced technology with focus on Quality and Customer Satisfaction. To apply for this position We invite interested candidates m/f (Legislative Decree 903/77) meeting the requirements of the position Customer System Solutions Manager Rif. 263/19 CSSM to send: updated CV, covering letter. Kindly send you CV and letter of presentation in English or Italian. For first contact with qualified candidates, the initial interviews can be conducted via Skype. You are welcome to contact Susanne Kristiansen, s.kristiansen@kpconsulting.it, Senior Executive Consultant. Responsible for this project, or contact our office directly on 0039 0522 512067. All candidates meeting the described profile will be contacted within two weeks. K&P Consulting Srl, as a permanently associated company in the Register of Employment Agencies Ref. No 39/0002041, invites all candidates (Law 903/77) to read the privacy statement (Article 13 of Legislative Decree 196/2003) on the website www.kpconsulting.it

Are you: passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team? If your answer is Yes, then Apply now! For our business in Milan we are currently looking for a Team Manager (male/female), for our e-commerce partner. You’ll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you’ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff. Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks. Requirements: • Excellent language skills in Italian (C2) and English (C1) • Work experience in team management, ability to motivate and coach team members • Knowledge and experience in customer service (preferably in Outsourcing companies) • Strong administration and organization skills • Very good PC skills - proficiency in the use of Microsoft Office (especially Excel) • Very good analytical skills, productivity with a keen eye for detail • Excellent communication skills & high focus on customer satisfaction • Availability to work on shifts, 5 days a week, Monday to Sunday, 8 a.m. to 10 p.m. Offer: • Excellent reputation as responsible employer; • Modern working environment at an attractive location in Milan with good public transport connection; • A welcoming and inclusive environment; • A team ready to help you develop and grow; • A multinational environment, different nationalities and cultures to work every day. Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands! At Majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking. This job opportunity is addressed to both sexes, in accordance with Laws 903/77 and 125/91.

Erasmusu.com is looking for people who enjoy helping others. We really care about our customer support! We look for someone with great communication skills looking forward to work hard and able to help students and landlords from all over the world during the process of finding the best accommodation for their stay abroad. We are looking for someone who can help us doing customer support in the sales team: In this case you will be part of the international sales team who is behind our online chat helping the users of the website with their doubts and needs so that they can find all the information that they need to book their accommodations, meet people, ect. (Monday to Friday from 12 until 20:30) Requirements: To be able to speak and write fluently at least these four languages: French, English, Italian, Spanish. Some skills in Portuguese or German would be also great! Previous experience in customer support will be also welcome.

Ricercamy.com, innovativa società di Ricerca e Selezione del Personale all’avanguardia per metodologia e infrastruttura tecnologica, è alla ricerca di: Customer Support Per Swep International, fornitore leader mondiale di scambiatori di calore a piastre saldobrasate per applicazioni HVAC e industriali, stiamo ricercando un Customer Support SWEP è un'azienda eccitante e in crescita, dedicata alla creazione di soluzioni per affrontare le sfide energetiche del mondo ed è alla ricerca di profili che credano nei loro principi legati alla tutela dell’ambiente. La risorsa ricoprirà un ruolo fondamentale a contatto con i clienti e con la divisione commerciale della società. Sarà inserita all’interno dell’ufficio di Arcore che si occupa principalmente della gestione di clienti italiani, francesi e spagnoli. Si relazionerà via mail o tramite call con parte amministrativa, commerciale e produttiva presenti all’estero. Le mansioni affidate includono l'elaborazione degli ordini, il follow-up degli ordini e delle consegne, il follow-up dei pagamenti e la risposta alle domande dei clienti. Supporterà l’ufficio logistico per la preparazione eventuale di documentazione import/export. Competenze necessarie: Laurea gradita indirizzo Business Administration o similari Almeno un anno di esperienza in assistenza clienti, preferibile la provenienza da contesti internazionali Conoscenza fluente della lingua italiana, inglese e francese (scritto e parlato). Gradita dello spagnolo Gradito utilizzo di Oracle e Salesforce Ottime capacità di comunicazione, empatia. Forte spirito di lavoro di squadra, anche con team internazionali e multiculturali Orientamento ai risultati Flessibilità, Gestione di attività differenti Disponibilità a viaggiare in Europa per eventuali formazione e meeting con le altre sedi Si offre: Realtà in continua crescita Team dinamico e internazionale, molto affiatato CCNL Commercio, tempo determinato con obiettivo inserimento, RAL adeguata all

EverUp è una società inglese con fondatori italiani. Cerchiamo in Italia due customer support executives. Il lavoro, da remoto/casa, consiste nell'analizzare le richieste di apertura conto savings e valutare il profilo del cliente facendo una dettagliata due diligence. Inoltre ci saranno dei turni per supportare i clienti via chat (Intercom). Cerchiamo full time o anche part time. Rigorosamente richiesto inglese eccellente scritto. Buona/ottima compresione dell inglese parlato per poter sostenere il training che è ovviamente gratuito. Laurea è un plus ma non indispensabile. Sito web: www.everup.uk Apps disponibili solo in inghilterra. Descrizione della società: EverUp (www.everup.uk) is a UK fintech on a mission to change the way people save and growing very rapidly. The management team is very experienced and the company is well funded. Our venture is partially outsourced near-shore and we integrate the development with internal resources we want to keep for the long term. We are based in London but we all work remotely, as we build a fully distributed organisation driven by an international and diverse team.

Sei un professionista esperto nella gestione di un team di risorse in ambito Customer Service? Un Leader nato con la missione di guidare e motivare gli altri nel percorso di crescita? Hai a cuore la qualità del servizio offerto dal tuo team e punti al miglioramento continuo? Stai cercando l’opportunità di far parte di una realtà giovane e dinamica, in un ambiente sereno e in costante ampliamento? Se la risposta è sì: APPLICA SUBITO! Chi Siamo: Majorel. Creiamo obiettivi e promesse che raggiungiamo, facendo la differenza nella Customer Experience, al fianco degli altri brand e partner mondiali. Abbiamo alle spalle l’esperienza delle nostre case madri, Bertelsmann e Saham, che grazie al loro prezioso contributo e partnership di lungo termine, siamo diventati un nuovo leader globale e un player fidato per i nostri clienti. Siamo implacabili, resilienti e rapidi. È l'unico modo per fornire una totale affidabilità e seguire il trend della digital transformation, in un mondo in costante evoluzione. Siamo al servizio dei clienti di tutto il mondo, in 36 lingue, grazie ai nostri 48.000 dipendenti e alle sedi presenti in 26 paesi tra Europa, Medio Oriente, Africa, America e Asia. Parliamo la loro lingua ovunque si trovino e qualunque sia la loro cultura. La nostra Mission: Creare esperienze incredibili per i nostri clienti Valorizzare le persone e renderle fiere di far parte della nostra Realtà Combinare Talento, Informazioni e Tecnologia Siamo portati per andare oltre: We are driven to go further. Descrizione: Per la nostra sede di Roma, stiamo cercando un Team Manager (m/f) Customer Service, per il settore Banking/Finance, che verrà inserito in un contesto fortemente dinamico e altamente qualificato. La figura sarà responsabile di guidare un team di 15/20 risorse e contribuirà al raggiungimento degli obiettivi condivisi in azienda e, in particolare, della nostra Vision di fornire un eccellente servizio di supporto ai clienti. Le parole chiave sono motivazione, guida, coaching, supervisione, monitoraggio e formazione continua. Principali attività: • Team Leadership e Coaching e quality activities • Implementazione, analisi e sviluppo di Action Plans • Motivare il Team nell’ottica di raggiungere obiettivi condivisi • Organizzazione delle attività quotidiane del team (turni, etc.) • Partecipazione attiva nella creazione e realizzazione di piani di formazione per lo sviluppo dei Talenti; • Supporto nella realizzazione del monitoraggio degli Agenti, al fine di assicurare la compliance con i criteri di qualità del servizio prestabiliti; • Reportistica relativi ai dati quantitativi di monitoraggio degli agenti, al fine di espletare le opportune analisi. Requisiti • Esperienza di almeno 2 anni nel ruolo preferibilmente in aziende di Outsourcing • Esperienza nella gestione dei Team e competenze strutturate in ambito organizzativo • Buone competenze di comunicazione verbale e scritta • Padronanza della lingua italiana • Conoscenza della lingua inglese (almeno livello B2) • Buona abilità in ambito informatico (pacchetto Office, applicativi di posta elettronica e browser Internet) • Disponibilità a lavorare su turni • La conoscenza di sistemi di monitoraggio qualità strutturati costituisce titolo preferenziale Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91. In Majorel garantiamo il rispetto delle normative di prevenzione al fine di garantire la sicurezza e la salute dei lavoratori nelle nostre strutture o durante lo smart-working.

Virtual Technical Support, Operations Manager All times are in Pacific Daylight Time. Job ID  667537 Location  IT-CA-Cagliari Posted Date  5/18/2018 Company  Amazon Italia Customer Services Srl Position Category  Customer Service Recruiting Team .. Job Description Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers...

Per importante azienda Multinazionale ricerchiamo: WCM PLANT SUPPORT/OPEX MANAGER Si richiedono laurea in Ingegneria Meccanica o affini, un’esperienza di circa 3/5 anni in contesti mutinazionali e strutturati nel mondo della lean Manufacturing o WCM. È inoltre gradita esperienza pregressa nel mondo industriale in area Produzione/Processi e Lean Manufacturing Lo scopo della posizione è quello di sviluppare e supportare progetti di Continuous Improvement su tematiche inerenti alla qualità, sicurezza e interna/external customer satisfation. Supportare il Plant e le funzioni corporate nello sviluppo delle varie tematiche lean. Completano il profilo buone competenze in termini di relazione...

Attention Italian Speakers! Cross Border Talents is looking for Italian speakers for the area of Customer Support to work in LISBON - PORTUGAL. Our client company is a technological multinational, with an innovative culture and shaped by diversity. The job consists in provinding consumer service assistance to customers, in the different projects, regarding their needs What are we looking for: - Native level Italian (C2); - Good understanding of English (B2); - Person with strong analytical, problem solving and general troubleshooting skills; - Team player and positive thinker; - Passionate about learning and development;. Good communication skills. What our client is offering: - Knowledge of native Italian + English (B1/B2); - Writing Speed: 20 words per minute. - Initial Contract: 12 months (possibility to be renewable) - Refund of the flight ticket after 9 months of contract - Salary with/without accomodation (x14) + performance bonus - Working hours is 8 hours per day/5days per week - Working hours based on client’s needs, by shifts. If this offer seems appealing and you want to know more about it, do not hesitate to apply! We will be waiting for you! ???? Claudia.carvalheira@cbtalents.com

Cross Border Talents is a a specialist recruitment consultancy with a global network of recruitment partners across Europe. We provide permanent recruitment solutions to companies in the IT, Engineering and BPO sectors. We are currently looking to insert Italian speakers in a technical support project for a prestigious company in Athens, Greece. Reasons to join this project • Start an international career; • Work in a multicultural environment and be in touch with another culture; • Plus, Athens is a beautiful city and a great place to work at! Requirements • Native level Italian; • Good understanding of English (B2); • Ability to work in a team environment; • Ability to build trust with the customers; • Patient and empathetic. Our Offer • Competitive salary and benefits package; • Training, support and internal career progression plan; • 1 year employment contract with our client (renewable); • Reimbursement of tickets and accommodation provided by the company. We look forward to hearing from you!

Synergie Italia, agenzia per il lavoro filiale di Milano, cerca CUSTOMER SUPPORT per azienda leader nel settore dell’assistenza clienti e nello specifico per un servizo nell'ecommerce Le nuove risorse saranno inserite all’interno di un team composto da 80 colleghi a cui si aggiungono i team leader e si occuperanno di offrire assistenza ai clienti privati in tutte le problematiche che riscontrano. Le attività riguarderanno ad esempio la verifica e le modifiche sulle prenotazioni/ acquisti effettuati, la gestione dei reclami e la guida nell’uso del tool gestionale per i clienti. Questi ultimi potrebbero aver bisogno di aiuto sul pagamento, sulle modifiche o sulla cancellazione del loro ordine Nello svolgimento delle loro attività utilizzeranno il telefono per interagire con clienti e il pc per la risoluzione delle problematiche, la gestione dei ticket e il controllo delle attività. Stiamo cercando candidati che abbiano voglia di mettersi in gioco e che siano pronti a gestire lo stress e situazioni di difficoltà per il cliente. Un ottimo uso del pc è fondamentale per le attività di back office quotidiane da gestire. Problem solving e flessibilità sono un valore aggiunto, così come la conoscenza della lingua inglese che sarà richiesta per la gestione di mail e chat o inserimento dati a gestionale. NECESSARIA LA CONOSCENZA DELLA LINGUA SPAGNOLA ALMENO LIVELLO C1. Preferibile esperienza anche breve nel settore del customer care, a contatto con i clienti non solo telefonico ma anche face to face. Ti offriamo un percorso di formazione gratuito e rimborsato prima dell’inizio del contratto DAL 6/05 per poter essere autonomo e preparato nella gestione delle attività, da frequentare da remoto, da casa in tutta sicurezza. Ti offriamo un ambiente di lavoro stimolante, dinamico e in forte espansione. Il contratto iniziale sarà di circa 1 mese di prova più proroghe di lunga durata. I turni di lavoro andranno nella fascia tra le 8 e le 22 (con flessibilità su tutta la fascia oraria), il contratto è part time 20 da Lunedi a domenica. L’attività si svolgerà presso la nostra azienda cliente in zona facilmente raggiungibile con i mezzi pubblici. I candidati ambosessi (L.903/77) sono invitati a leggere l'informativa privacy Regolamento (UE) 2016/679 Aut. Min. Prot. N. 1207 - SG del 16/12/2004

Per LATINA - PROVINCIA E BASSO PONTINO - Importante Gruppo Nazionale operante nei comparti Informatico, TLC, Energia, Informatico, Assicurativo e Finanziario seleziona Strutture Commerciali o Team di Vendita (gruppi di agenti) alle quali offrire lâ€(TM)opportunità di avere un nostro mandato diretto mono o multi settore. La nostra realtà è presente con 23 sedi sul territorio Italiano ed un innovativo progetto di Business che mira alla cura ed al mantenimento del cliente, per ampliamento e aperture di nuovi uffici selezioniamo partner commerciali con cui instaurare un rapporto serio e duraturo basato sul reciproco rispetto. La nostra ricerca è indirizzata sia a strutture che abbiano una propria sede che a Team Manager che hanno una propria squadra o team di vendite, soprattutto se provenienti dai canali TLC â€" ENERGETICO â€" ASSICURATIVO FINANZIARIO â€" INFORMATICO Ricerchiamo: • Agenzie strutturate • Team Manager con gruppo di vendita • Team di Vendita (gruppo di agenti) di almeno 3 persone OFFRIAMO: • Provvigioni da Agenzia; • Premi e Gare altamente incentivanti; • Royalty Mensile; • Supporto Start up; • CRM Aziendale per verifica caricamento contratti e fatturazione; • Appuntamenti prefissati; • Back Office e Customer Care centralizzati altamente qualificati a supporto; • Formazione e supporto commerciale con la certezza di un Gruppo in continua espansione e 25 anni di presenza e successi.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”