Talent organization

MF Consultant – società di servizi HR alle aziende. Esperti di Head Hunting & Executive Search; Talent Acquisition Outsourching e RPO, Temporary Manager e Coaching & Mentoring, Per importante azienda cliente internazionale specializzata in Food & Pet food stiamo cercando un Financial BP per l'Headquarter di Milano. Job Purpose To support our value creation journey, the Finance Business Partner plays a critical role in providing financial leadership and decision support in line with our business strategies. Along with providing visibility and insights on financial performance, you steer the business performance to deliver on financials objectives. You will also be on the forefront of driving our digital reporting journey and enabling the democratization of financial data. The role will also business partner our Advertisment, Consumer Promotion & Display (ACP&D) budget and Logistic costs. You will be reporting into the Unit CFO and be part of a diverse & motivated finance team. The role is based Milan with a local employment contract. Key Responsability - Support step 1 (PMR), Step 2 (DMR) and Step 3 (SMR) of the S&OP+ process. - Collaborate closely with the S&OP+ leader to drive/understand the right discussion across the entire S&OP+ cycle. Facilitate step 4 (IR) and prepare step 5 (MBR). Reviewing performance and outlook against plan / expectations and identify actions to be taken. Ensure fundamental decisions and gaps to plan are appropriately escalated to step 4. Modelling of financial shape and outlook, with strong directional periodic forecasts - volumes, NSV and profit expectations reflective of product / customer mix. - Prepares the periodic financial reporting, including performance analysis and comments for management and other stakeholders. - Supports the financial shaping process and target settings. Ensuring financial plans are fully aligned to the strategic direction and aspirations of the business. - Drives local digital reporting journey and drive financial acumen as well as value creation mindset within the organization through proper communication, education and/or influence. - Ensure adherence to Trade Spend budgets throughout the year, and take corrective action where necessary - Initiate, lead, and manage projects which will improve current business processes/procedures and deliver against strategy (including S&OP+ and resource allocation) - Builds effective cross-functional networks at all levels of the organization (Unit, Region, Global) to ensure effective communication. ACP&D Business Partnering - Partners with the budget owners to ensure that ACP&D investment is align with strategic priorities and that their ACP&D spend is align with approved budgets. - Drives strong governance of the AC&P budget and provide accurate accruals as part of our closing process. - Responsible for the financial analysis / impact of the effectiveness of promotional activities and trade investments to drive value creation and to drive portfolio and customer mix as per business strategy. Supply Business Partnering - Support Logistic Team in Supply projects costs and ROI assessment, AEP process and forecast process. - Partners with the budget owners to ensure that the logistic costs are aligned with approved budgets - Drives strong governance of the logistic budget and provide accurate accruals as part of our closing process. Context and scope This role interacts with departments across the Unit's organization, especially with Demand and Supply by providing forward looking financial insight on market conditions and alternative business scenarios. - Works closely with Demand Functions and Supply to provide quality financial insights for decision making. - Oversees group reporting to provide a perspective on the topline and P&L trends, identifying opportunities, challenges and proposing actions to address them. - Support leadership team to provide financial and market data to support decision making - Supports S&OP+ process contributing to the reconciliation and preparation of the MBR deck for discussion. - Support SRM process (Sales Revenue Management Initiatives) in the unit. - Provide visibility to all Associates on the company's financials, through financial insights on business and specific trainings on financial data and tools. Job Specification - Education & Professional Qualification - Bachelor's degree in Economy, Finance, Accounting or related fields - Professional proficiency in English - Advanced Excel skills - Experience with Power BI is a plus - Good communication skills - Minimum 3 years in a similar position ideally for a FMCG multinational company. - Navision - Hyperion Oracle - Excel / Power BI - Strong sense of business, critical thinking, approachability, communication, organization agility and ROI mindset are the main features required for this position. Modalità di lavoro: smartworking 50% a settimana CANDIDATI PER AVERE MAGGIORI INFORMAZIONI!!! A proposito di noi! MF Consultant è nata nel 2015, nel tempo è cresciuta grazie al duro lavoro di professionisti che si sono sempre distinti per ambizione e passione, uniti da un grande senso di rispetto per il valore umano delle risorse aziendali. Siamo al fianco di aziende di ogni dimensione e settore merceologico presenti su tutto il territorio nazionale offrendo la nostra professionalità in: - HEADHUNTING & EXECUTIVE SEARCH: Seguiamo le selezioni di Top manager, Middle manager, Key Resources, Coordinator provenienti da differenti settori e con esperienze nazionali e internazionali. - TALENT ACQUISITION OUTSOURCING & RPO: La nostra forza sta nella mappatura delle competenze e creazione di JD con intervista strutturata al management, applichiamo tecniche e strumenti personalizzati di ricerca del profilo ideale; Il nostro must è il rispetto delle singole pari e la governance dei tempi e del budget che ci vengono affidati. - SERVIZI DI CONSULENZA HR TEMPORARY: I nostri HR Consultant aiutano l'impresa a gestire il personale in ogni ambito e processo della vita aziendale. Analizziamo tutti i processi relativi alla gestione e allo sviluppo delle risorse umane, a partire dal Recruitment, passando per l'Onboarding, per la Pianificazione e il Monitoraggio delle Performance. Siamo anche esperti di Training, Counseling, Professional & Business Coaching; Evaluation, Talent e Performance Management; Diversity & Inclusion, Internal Communication; Brand Identity e Web Reputation; Employer Branding ma anche di Offboarding - LEARNING & DEVELOPMENT: Una persona valorizzata nelle proprie capacità personali e professionali sarà più motivata anche nel proprio lavoro, offrendo all'intera organizzazione un valore aggiunto. La mission dei nostri corsi è di creare team forti e coesi in cui ciascun componente sia in grado di lavorare insieme e in modo autonomo valorizzando l'Unicità del singolo e la sua integrazione nel gruppo. La nostra offerta formativa può essere modulata e costruita sulle esigenze delle persone e dell'organizzazione: Formazione finanziata; Formazione manageriale e soft skill; Percorsi di professional & business coaching; Counseling aziendale e team building. MF Consultant sostiene da sempre il talento delle persone; si impegna, pertanto, a promuovere un ambiente di lavoro inclusivo. Settore: Industria alimentare Ruolo: Finanza/Contabilità/Revisione Gestisce altre persone: No Tipo di occupazione: Contratto a tempo indeterminato Inquadramento: Direzione/Quadri

MF Consultant Sas di Marisa Ferrara & C MF Consultant – società di servizi HR alle aziende. Esperti di Head Hunting & Executive Search; Talent Acquisition Outsourching e RPO, Temporary Manager e Coaching & Mentoring, Per importante azienda cliente internazionale specializzata in Food & Pet food stiamo cercando un Financial BP per l'Headquarter di Milano. Job Purpose To support our value creation journey, the Finance Business Partner plays a critical role in providing financial leadership and decision support in line with our business strategies. Along with providing visibility and insights on financial performance, you steer the business performance to deliver on financials objectives. You will also be on the forefront of driving our digital reporting journey and enabling the democratization of financial data. The role will also business partner our Advertisment, Consumer Promotion & Display (ACP&D) budget and Logistic costs. You will be reporting into the Unit CFO and be part of a diverse & motivated finance team. The role is based Milan with a local employment contract. Key Responsability - Support step 1 (PMR), Step 2 (DMR) and Step 3 (SMR) of the S&OP+ process. - Collaborate closely with the S&OP+ leader to drive/understand the right discussion across the entire S&OP+ cycle. Facilitate step 4 (IR) and prepare step 5 (MBR). Reviewing performance and outlook against plan / expectations and identify actions to be taken. Ensure fundamental decisions and gaps to plan are appropriately escalated to step 4. Modelling of financial shape and outlook, with strong directional periodic forecasts - volumes, NSV and profit expectations reflective of product / customer mix. - Prepares the periodic financial reporting, including performance analysis and comments for management and other stakeholders. - Supports the financial shaping process and target settings. Ensuring financial plans are fully aligned to the strategic direction and aspirations of the business. - Drives local digital reporting journey and drive financial acumen as well as value creation mindset within the organization through proper communication, education and/or influence. - Ensure adherence to Trade Spend budgets throughout the year, and take corrective action where necessary - Initiate, lead, and manage projects which will improve current business processes/procedures and deliver against strategy (including S&OP+ and resource allocation) - Builds effective cross-functional networks at all levels of the organization (Unit, Region, Global) to ensure effective communication. ACP&D Business Partnering - Partners with the budget owners to ensure that ACP&D investment is align with strategic priorities and that their ACP&D spend is align with approved budgets. - Drives strong governance of the AC&P budget and provide accurate accruals as part of our closing process. - Responsible for the financial analysis / impact of the effectiveness of promotional activities and trade investments to drive value creation and to drive portfolio and customer mix as per business strategy. Supply Business Partnering - Support Logistic Team in Supply projects costs and ROI assessment, AEP process and forecast process. - Partners with the budget owners to ensure that the logistic costs are aligned with approved budgets - Drives strong governance of the logistic budget and provide accurate accruals as part of our closing process. Context and scope This role interacts with departments across the Unit's organization, especially with Demand and Supply by providing forward looking financial insight on market conditions and alternative business scenarios. - Works closely with Demand Functions and Supply to provide quality financial insights for decision making. - Oversees group reporting to provide a perspective on the topline and P&L trends, identifying opportunities, challenges and proposing actions to address them. - Support leadership team to provide financial and market data to support decision making - Supports S&OP+ process contributing to the reconciliation and preparation of the MBR deck for discussion. - Support SRM process (Sales Revenue Management Initiatives) in the unit. - Provide visibility to all Associates on the company's financials, through financial insights on business and specific trainings on financial data and tools. Job Specification - Education & Professional Qualification - Bachelor's degree in Economy, Finance, Accounting or related fields - Professional proficiency in English - Advanced Excel skills - Experience with Power BI is a plus - Good communication skills - Minimum 3 years in a similar position ideally for a FMCG multinational company. - Navision - Hyperion Oracle - Excel / Power BI - Strong sense of business, critical thinking, approachability, communication, organization agility and ROI mindset are the main features required for this position. Modalità di lavoro: smartworking 50% a settimana CANDIDATI PER AVERE MAGGIORI INFORMAZIONI!!! A proposito di noi! MF Consultant è nata nel 2015, nel tempo è cresciuta grazie al duro lavoro di professionisti che si sono sempre distinti per ambizione e passione, uniti da un grande senso di rispetto per il valore umano delle risorse aziendali. Siamo al fianco di aziende di ogni dimensione e settore merceologico presenti su tutto il territorio nazionale offrendo la nostra professionalità in: - HEADHUNTING & EXECUTIVE SEARCH: Seguiamo le selezioni di Top manager, Middle manager, Key Resources, Coordinator provenienti da differenti settori e con esperienze nazionali e internazionali. - TALENT ACQUISITION OUTSOURCING & RPO: La nostra forza sta nella mappatura delle competenze e creazione di JD con intervista strutturata al management, applichiamo tecniche e strumenti personalizzati di ricerca del profilo ideale; Il nostro must è il rispetto delle singole pari e la governance dei tempi e del budget che ci vengono affidati. - SERVIZI DI CONSULENZA HR TEMPORARY: I nostri HR Consultant aiutano l'impresa a gestire il personale in ogni ambito e processo della vita aziendale. Analizziamo tutti i processi relativi alla gestione e allo sviluppo delle risorse umane, a partire dal Recruitment, passando per l'Onboarding, per la Pianificazione e il Monitoraggio delle Performance. Siamo anche esperti di Training, Counseling, Professional & Business Coaching; Evaluation, Talent e Performance Management; Diversity & Inclusion, Internal Communication; Brand Identity e Web Reputation; Employer Branding ma anche di Offboarding - LEARNING & DEVELOPMENT: Una persona valorizzata nelle proprie capacità personali e professionali sarà più motivata anche nel proprio lavoro, offrendo all'intera organizzazione un valore aggiunto. La mission dei nostri corsi è di creare team forti e coesi in cui ciascun componente sia in grado di lavorare insieme e in modo autonomo valorizzando l'Unicità del singolo e la sua integrazione nel gruppo. La nostra offerta formativa può essere modulata e costruita sulle esigenze delle persone e dell'organizzazione: Formazione finanziata; Formazione manageriale e soft skill; Percorsi di professional & business coaching; Counseling aziendale e team building. MF Consultant sostiene da sempre il talento delle persone; si impegna, pertanto, a promuovere un ambiente di lavoro inclusivo. Settore: Industria alimentare Ruolo: Finanza/Contabilità/Revisione Gestisce altre persone: No Tipo di occupazione: Contratto a tempo indeterminato

You will:Leverage the expertise of organization design and knowledge of business needs to design and implement an effective organization structureActs as a champion of a coaching culture and drive employee advocacy, while being an internal coach for leadersExecute long-term employee / labor relations strategy with regard for applicable laws and regulations that ensure fair and consistent treatment of all associates while securing the company's competitive advantageProvide counseling opportunities and consult leaders and associates to maximize experience and potentialDrive the succession planning process and talent management agenda, including capability building, talent assessment, and acquisitionAs a part of change management, create an open and transparent communication platformPartner with the leader to champion associate engagement activities and build a high performing, inclusive cultureImplement consistent HR policies that support business needs while advocating associate's best interests.Champion Shared Service to ensure positive associate experienceAnalyze trends and indicators in partnership with HR group to deliver solutions to the businessImplement Total Reward policies and practices in the most fair, competitive and cost-effective manner Challenging OpportunityMultinational CompanyTo join our team you will need:University Degree (Bachelor) - MA desiredAt least 7 years of working experience, of which minimum 2 in a generalist HR RolePrevious experience in a sales and marketing environment desired.Successfullybalancing multiple prioritieswithintheorganizationwhilemaintainingemployeeengagementandsatisfactionExperience in driving Talent Management strategy through matrix organizationsEmployee / Labor Relations experience in Italy. Experience with works councils in Italy is important.Experience with addressing business risks and opportunities effectively and efficiently Our client is a Multinational Company.Interesting job position in an international environment.Contract of full-time employment with appealing employment conditions,Great career development opportunities in one of the world's largest companies with global footprint and recognition. We can offer Temporary contract: 12/18 months as Freelance Salary: 80/90.000€ Location: Assago (Mi) Salario da 80.000 €/anno a 90.000 €/anno

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

Descrizione DESCRIPTION Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future. A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world. Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today! For an important partner in the cosmetics industry, L'Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. Responsibilities Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have * Excellent communication skills, empathy b'&' high focus on customer satisfaction * Customer orientation, problem solving skills, teamwork * Native language skills in French or at least C1 level knowledge * English at least B2 (written, spoken and read) * Good IT skills - required competence and speed in the use of tools to report interactions * Availability to work on shifts Nice to have * Prior experience in Cosmetics and Luxury sector is preferential * Knowledge and experience with digital and social media * Previous experience in Customer Service What we offer * Competitive salary and benefits * Flexible shift system * Stable multinational company with an international and diverse environment * Possibility of internal growth * Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world * Convenient work location with excellent public transport connections * Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home * Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group! Equal opportunities At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preven

Hosco Night Room Service Chef de Rang Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique ? with food and drinks on the side. Our Night room service chef de rang take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. The Night room service chef de rang will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts ? to get it right for our guests and our business each and every time. Working shift: 22.30 p.m ? 07.00 am - Work break: 2.30 a.m ? 3.00 a.m PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None CRITICAL TASKS Safety and Security - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. - Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). - Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. - Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures - Protect the privacy and security of guests and coworkers. - Follow company and department policies and procedures. - Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. - Maintain confidentiality of proprietary materials and information. - Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. - Perform other reasonable job duties as requested by Supervisors. Guest Relations - Address guests service needs in a professional, positive, and timely manner. - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. - Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. - Thank guests with genuine appreciation and provide a fond farewell. - Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. - Engage guests in conversation regarding their stay, property services, and area attractions/offerings. - Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). - Assist other employees to ensure proper coverage and prompt guest service. Communication - Speak to guests and co-workers using clear, appropriate and professional language. - Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others - Support all co-workers and treat them with dignity and respect. - Develop and maintain positive and productive working relationships with other employees and departments. - Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement - Comply with quality assurance expectations and standards. Physical Tasks - Read and visually verify information in a variety of formats (e.g., small print). - Stand, sit, or walk for an extended period of time or for an entire work night shift. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. - Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services - Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. - Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. - Pick-up trays and clean tables as needed to ensure a clean dining area. - Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). - Thank every guest upon departure, invite them to return, and wish them a fond farewell. - Retrieve and deliver food and beverage orders in a timely manner. - Perform other reasonable duties as requested. Assists Management - Communicate with guests, other employees, or departments to ensure guest needs are met. Closing - Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Beverage/Coffee Cart - Inspect the cleanliness and presentation all china, glass, and silver prior to use. Cash/Bank Handling - Record transaction in MICROS system at time of order. - Process all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of night shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. - Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Steps of Service - Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. - Check in with guests to ensure satisfaction with each food course and/or beverages. - Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. - Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability. CRITICAL COMPETENCIES Interpersonal Skills - Customer Service Orientation - Team Work - Interpersonal Skills - Diversity Relations Communications - Communication - Listening - English Language Proficiency Personal Attributes - Dependability - Presentation - Positive Demeanor - Integrity - Safety Orientation - Stress Tolerance - Adaptability/Flexibility Organization - Multi-Tasking Personal Attributes - Information Retention PREFERRED QUALIFICATIONS Education High school diploma or G.E.D. equivalent. Related Work Experience At least 1 year of related work experience. Supervisory Experience No supervisory experience. License or Certification None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you. Westin Excelsior Rome Settore: Altro Ruolo: Altro

Hosco The Gritti Palace, a Luxury Collection Hotel in Venice, part of Marriott International, is currently recruiting for a Sales Account Director, he/she will report to the Director of Sales and she/he will join a team of passionate professionals. This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the worlds elite at international city events such as the Biennale, Carnival and the Venice Film Festival. What we offer - Professional career progression at international level in 9000 Marriott hotels - Learning and development opportunities online, on the job and in class - Discounts on hotel rooms, gift shop items, food and beverage - Experienced management & motivated and engaging colleagues - Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program - Canteen service Manages and/or provides dedicated account management support to a targeted portfolio of accounts with a focus on the US luxury transient segment. Builds and maintains business relationships with key buyers by applying the principles of strategic account management to achieve account market share goals for the property. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving account sales. Leverages Marriotts products and services as a team member within their assigned account portfolio. Responsible for increasing Marriotts preference, loyalty and profitable share within assigned accounts and contribute to overall Sales Team success through the direct sales efforts of revenue generation and value creation. Executes the overall account strategy for assigned accounts to generate and maximize business. CANDIDATE PROFILE Education and Experience ? 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 3 years experience in the sales and marketing or related professional area; OR ? 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 2 years experience in the sales and marketing or related professional area. - Right to work in Italy. - Fluency in Italian, English and preferably French. - Total Account Management experience. - Preferable knowledge of US market. CORE WORK ACTIVITIES The role of the Account Director is to support the Hotels Sales Team vision and mission by executing transactional sales excellence. Sales and Account Management - Develops and implements the overall account strategy for assigned accounts. Execute sales strategy to achieve account goals. - Retains, expands and grows account revenue of assigned accounts through total account penetration, margin management, and implementation of sales and marketing initiatives - Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business. - Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing. - Accurately qualifies potential accounts; re-qualify existing accounts. - Articulates the financial benefits of a proposal as it pertains to the customers business objectives. - Collects and analyzes key information about the customers business and/or operation. - Counsels internal stakeholders on optimal negotiating stance. - Demonstrates benefits of total account management and team-based sales. - Demonstrates working knowledge of legal issues within industry. - Develops opportunity sales plan with actionable steps to attain revenue goals. - Identifies key purchase points and decision-makers that influence the "buy" decision. - Maintains account information in Opera Sales and Catering to ensure accurate and up-to-date account reporting. - Qualifies each business opportunity and recommend company products that match both the customer needs as well as the hotels business needs. - Suggests positive alternatives whenever necessary. - Leverages appropriate sales and property Leadership to ensure account saturation pull-through of account strategies and selling solutions at the local property level. - Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting. - Manages proactive account, segment or regional sales. - Supports in-market needs of properties in a given regional area. - Supports data gathering, reporting & tracking functions. - Understands traditional industry processes (pricing, RFPs, proposals, etc) Executes and support Marriotts Customer Service Standards and hotels Brand Standards. - Participates in and practices daily service basics of the brand - MHR Genuine Care Basics - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building an Account and loyalty to the company. Revenue Generation - Identifies key purchase points and decision-makers that influence the "buy" decision. - Relates customer needs to product capabilities. - Routinely quantifies the business impact to both the customer and Marriott. - Works with Revenue Management to support account strategy in-market. - Builds and strengthens accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, familiarization ("fam") trips, trade shows, etc. - Pursues initiatives to capitalize on strengths and market opportunities, and to counter competitive threats. - Constantly monitors the competition on the market and anticipates business opportunities Value Creation - Anticipates and quickly seizes opportunities not obvious to others to build customer satisfaction. - Delivers on commitments to customers. - Delivers value-added products and services to create long term customer loyalty. - Focuses on two-way communication to ensure win-win relationship is maintained. - Serves as the accounts "local service guarantee" by promoting outstanding service delivery at every customer touch point, issues are resolved timely and to the customers 100% satisfaction. - Understands the overall market dynamics - competitors strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts. - Acts as the customers advocate through understanding account needs and opportunities. Identify emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership). - Effectively resolves guest issues that arise in the sales process. Bring issues to the attention of property leadership, as appropriate. - Positions self as "Subject Matter Expert" in terms of customer or account activity, business segment activity or market/region activity. - Uses knowledge of Marriotts operations, its markets and competitors to promote dialogue and enrich customer interactions. Market Integration & Team Participation - Monitors that account sales strategies are communicated, implemented and updated as market conditions fluctuate. - Identifies and cultivate relationships with key colleagues and stakeholders in other parts of the organization. - Participates with account team in market pull-through activity. - Supports in-market needs of properties in a given regional area. Other - Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand ? a collection of Europes most celebrated and iconic properties ? serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale ? a portal to the destinations cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destinations heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. The Gritti Palace, a Luxury Collection Hotel, Venice Settore: Altro Ruolo: Altro

Hosco Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time. CRITICAL TASKS Guest Relations § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust. § Address guests service needs in a professional, positive, and timely manner. § Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. § Assist other employees to ensure proper coverage and prompt guest service. § Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. § Thank guests with genuine appreciation and provide a fond farewell. § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. § Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. § Communicate recommendations in a way that builds excitement and interest among guests and associates. § Perform other reasonable duties as requested. Check-in/Check-out § Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. § Organize and coordinate check-in/pre-registration procedures for arriving groups. § Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guests stay. § Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. § Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. § Sell a room/accommodation to guests without reservations based on availability. § Verify and adjust billing for guests. Cash Handling § Process all payment types such as room charges, cash, checks, debit, or credit. § Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. § Count bank at end of shift and secure bank. § Balance and drop receipts according to Accounting specifications. § Obtain manual authorizations and follow all Accounting procedures when computer system is down. § Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. § Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP. § Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs. Reports/Recordkeeping § Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. § Run credit card authorization report and check for discrepancies. § Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor. § Print contingency lists to have a record of all guests in case of emergency. Communications § Provides assistance to coworkers, ensuring they understand their tasks. § Speak to guests and co-workers using clear, appropriate and professional language. § Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). § Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others § Support all co-workers and treat them with dignity and respect. § Develop and maintain positive and productive working relationships with other employees and departments. § Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality. Policies and Procedures § Ensure uniform, nametags, and personal appearance are clean, hygienic and professional. § Follow company and department policies and procedures. § Perform other reasonable job duties as requested by Supervisors. § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. § Protect the privacy and security of guests and coworkers. Quality Assurance/Quality Improvement § Comply with quality assurance expectations and standards. Safety and Security § Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). § Maintain awareness of undesirable persons on property premises. § Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. § Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. CRITICAL COMPETENCIES § Fluent English § Analytical Skills § Learning § Decision-Making § Problem Solving § Computer Skills § Basic Mathematics Interpersonal Skills § Customer Service Orientation § Interpersonal Skills § Team Work § Diversity Relations Communications § English Language Proficiency § Communication § Listening § Applied Reading § Writing Personal Attributes § Integrity § Dependability § Positive Demeanor § Presentation § Adaptability/Flexibility § Stress Tolerance § Initiative Organization § Multi-Tasking Time Management PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related work experience is required No supervisory experience is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. The St. Regis Rome Settore: Altro Ruolo: Altro