Application service support italia

Job description Reference Code AAD18 Date 08.01.2018 GFT Italy, global provider of IT solutions for the financial, banking and insurance in Spain, the UK, France, Switzerland, Brazil and the United States, research Application Architect / Designer for a major project in Joint Research Center - Ispra (Varese - Italy) International/ multicultural exciting environment LOCATION Milan LEVEL Experienced professionals JOB CATEGORY Architecture The Joint Research Centre (JRC) is the European Commission's science and knowledge service. Its mission is to support EU policies with independent evidence throughout the whole policy cy...

Job description Reference Code APD18 Date 08.01.2018 GFT Italy, global provider of IT solutions for the financial, banking and insurance in Spain, the UK, France, Switzerland, Brazil and the United States, research Application Developer (APD) for a major project in Joint Research Center - Ispra (Varese - Italy) International/ multicultural exciting environment. LOCATION Milan LEVEL Experienced professionals JOB CATEGORY Project Development The Joint Research Centre (JRC) is the European Commission's science and knowledge service. Its mission is to support EU policies with independent evidence throughout the whole policy...

A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. Your role: Don’t miss this opportunity to join a leader in the LifeScience business, benefit from our training program and broad career possibilities. Technical support represents a key feature of the Merck offering to our customers. As a Technical Service Scientist in Life Science within our multidisciplinary Team, you will help unpuzzling scientific challenges and answer highly technical product and application questions for our products. You will support our customers and sales on technical inquiries, protocol optimization and complaints on our product range for research and industry labs. As a contribution to our growing business you will qualify leads and cross-selling opportunities from incoming customers' calls and/or promotional activities. Who you are: - Master's Degree Chemistry or Biology with a proven laboratory experience or PhD - Fluent in Italian and Spanish plus a good level of English are mandatory. - Customer oriented with high listening and communication skills as well as strong ability to identify customer needs. - Enthusiastic to build-up expertise in new technologies. - Creative, solutions oriented and good at doing product analysis and technical comparison for optimal customer experience. - Enjoys working with other people within an international Team and in a dynamic environment What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life! https://www.merckgroup.com/en/careers/jobs/204044.html

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Take this chance and APPLY NOW! Travel and Discover Greece! Moreover, you will be learning Greek and experience Greek music, taste great comfort food and visit their beautiful sights. Don’t forget about their sandy beaches with crystal clear blue water and beautiful landscapes. Start a new career and join international team in Athens. What does this role hold for you? • Solving customers queries by phone or emails • Provide excellent level of customer services • Maintain strong professional relationships with all clients and customers • Reporting to team managers or team supervisor The ideal candidate • Fluent Italian • Good English • Very good knowledge of computers • Good technical skills and familiar with new technologies • Desire to start fresh and move to Athens, Greece • Enjoy talking with people by phone and emails • Candidate must have European nationality • Able to work in fast-pace and competitive atmosphere Always a plus • Attention to detail • A strong ability to multi-task • Nice attitude, sunny disposition Benefits • Excellent Salary • Monthly performance bonus • 2 Extra salaries paid per year • Training provided (Paid) • Free Greek language courses • Extra payment for Sundays or Bank holidays • Extra payment for overtime • Interactive activities: team-building, excursions, themed parties • On-site canteen • International working environment Extra Benefits • Paid flight ticket • Taxi transfer from the airport • 2 weeks hotel accommodation (breakfast included) • Assistance in finding a place of residence. DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

Descrizione azienda Synergie Italia, filiale di Buccinasco, seleziona per importante azienda cliente operante nel settore customer service internazionale: Posizione Loyalty Support & Care Specialist La risorsa sarà inserita all'interno del team "Loyalty Support & Care" e presterà la sua attività per un importante cliente internazionale operante nel settore petrolifero con l'obiettivo di gestire diversi programmi fedeltà presenti in diversi paesi europei. Nello specifico la risorsa si occuperà di: Individuazione di possibili frodi relative ai programmi fedeltà gestiti Contatto con la rete vendita del cliente e con fornitori esterni Analisi e controllo di dati e preparazione reportistica Supporto di secondo livello al front office Impostazione e gestione delle piattaforme informatiche del cliente Requisiti Laurea o titolo di studio equivalente Ottima conoscenza del pacchetto MS Office, essenziale MS Excel Ottima conoscenza della lingua Italiana ed Inglese (almeno livello B2) Attenzione alle necessità del cliente Ottime capacità di analisi Precisione e affidabilità Capacità di lavorare in team Costituiranno requisiti preferenziali: Conoscenza della lingua Tedesca o della lingua Olandese almeno a livello B2 Conoscenza di MS Access   Si offre iniziale contratto di somministrazione con possibilità di proseguimento. orario: lunedì-venerdì 9.00/18.00 Sede di lavoro: Milano (MI) Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Virtual Technical Support, Operations Manager All times are in Pacific Daylight Time. Job ID  667537 Location  IT-CA-Cagliari Posted Date  5/18/2018 Company  Amazon Italia Customer Services Srl Position Category  Customer Service Recruiting Team .. Job Description Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers...

Randstad Contact Center, divisione specializzata di Randstad Italia, ricerca per importante multinazionale nel settore trasporti, degli operatori Customer Service. Si offre inserimento in somministrazione. Luogo di lavoro: Settimo Torinese (TO). Orario di lavoro: FULL TIME con orario centrale dal Lunedì al Venerdì.   La risorsa si occuperà di: - ricezione e smistamento chiamate all'ufficio Support Client; - pianificazione consegne; - risoluzione problemi operativi; - supporto al cliente via chat o telefono; - creare report utilizzando Excel.   Requisiti: - Laurea; - ottima conoscenza della lingua INGLESE (C1-C2); - esperienza pregressa nel customer service, preferibilmente telefonico; - proattività e ottime doti di problem solving.     Clicca sul link sottostante "sito web" per inviarci la tua candidatura.

Mansione Randstad Italia, filiale di San Donato Milanese, sta ricercando per azienda cliente del settore Automotive una figura da inserire come Aftersales Back Office Support. Responsabilità La figura ricercata avrà il compito di supportare e coadiuvare il Consulente Service nell’organizzazione degli appuntamenti con i clienti attraverso l’utilizzo accurato dell’agenda, garantendo un focus costante sulla Customer Satisfacition. Assisterà il cliente sia telefonicamente sia di persona, rappresentando il “biglietto da visita” del Brand e dell’Azienda, gestendo le eventuali problematiche coordinandosi con gli altri reparti. Provvederà, inoltre, alla chiusura contabile dell’ordine di lavoro ed alla successiva fatturazione al cliente. Competenze È previsto un contratto di somministrazione sin da subito di 12 mesi; richiesto Diploma o Laurea ad indirizzo tecnico-economico, esperienze pregresse nella gestione dei clienti e nell’utilizzo di gestionali (Es. CRM). Completano il profilo ottime capacità relazionali, commerciali e di problem solving accompagnate ad una buona padronanza della lingua inglese e ottima conoscenza del pacchetto Office 

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT The HR Policy & Compliance Branch ("HRMOP") is a small specialized team that provides advice to WFP globally on the interpretation and application of HR policies. The team is specialized and technical in nature, and requires a combination of analytical, legal and policy drafting skills, and a legal understanding of the implications of policy changes on the regulatory framework. The P3 HR Policy Officer ("HRPO") will report to the Chief of the HR Policy & Compliance Branch ("HRMOP"), and work under the overall guidance of the Director of HR. JOB PURPOSE The HRPO will provide advice and guidance to HR partners, staff and managers on the interpretation and application of WFP's HR policy framework and the FAO Staff Regulations & Rules, on the basis of formal rules and guidelines, practice and precedents, rulings and opinions of the Legal Office. The HRPO will contribute to the design, development and formulation of HR policies and procedures in line with the objectives outlined in the HR strategy, UN General Assembly resolutions, decisions made by the International Civil Service Commission and in response to organizational changes and reforms. To inform the direction of the policy design and formulation phase, the HRPO will carry out research on best practices and conduct benchmarking with other UN organizations. The HRPO will also monitor and evaluate the effectiveness of HR policies and procedures and identify potential policy gaps and areas where further guidance is required. In addition, the HRPO will monitor compliance with the HR policy framework and promote consistent implementation across WFP offices in the field and across functional divisions at HQ. The HRPO will also contribute to the effective roll-out of new or revised policies by participating in HR policy briefing sessions, communications, and awareness raising activities. The HRPO may be called on to represent the HR Division in inter-agency working groups and task forces established to review specific HR policy matters of common interest. KEY ACCOUNTABILITIES (not all-inclusive) At WFP, we are looking for a talented Human Resources Officer hired at a P3 level to join the Human Resources Policy and Compliance Branch in Rome, Italy. Under the guidance of the Chief, Human Resources Policy and Compliance Branch, and together with other Policy Branch colleagues you will: - Draft WFP policies and procedures papers to support the organization's goals and strategic plan while ensuring consistency with GA resolutions, ICSC decisions as well as other UN Common System group (CEB, HLCM, HR Network, etc.) - Coordinate consultations with all stakeholders (e.g. HR community, staff associations, senior management) on any new policy development to evaluate the impact and effectiveness of existing or coming HR policies. - Provide interpretation and advice on HR policy matters and prepare recommendations to the Chief, HRMTP, for senior leadership, HRM Directorate or other senior managers as well as HR chiefs on waiver requests. - Develop an appropriate communication strategy to inform HR communicate and staff concerned on policy changes; Contribute to the effective roll-out and implementation of new or revised HR policies by conducting/participating in HR policy briefings, communications, and awareness-raising activities, including visits to HR teams in the Regions and Country Offices. - Assist with leading and influencing inter-agency matters, including preparation of position and concept papers. - Represent WFP's interests at inter-agency working groups or meetings where designated by the Chief HRMTP (e.g. HR Network Standing Committee on Field Duty Stations (Field Group) - Build networks and engage with counterparts in other UN agencies on the above matters and share experiences and best practices. STANDARD MINIMUM QUALIFICATIONS Education: Advanced university degree in Law, Human Resource Management, Public or Business Administration, International Relations, or similar relevant fields, or First University degree with additional years of related work experience or trainings/courses. Experience: Typically five years or more of postgraduate progressively responsible professional experience in Human Resources with an interest in international humanitarian development. Experience of managing small teams of staff with related areas of expertise. Languages: Fluency (level C) in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP's working languages). OTHER SPECIFIC JOB REQUIREMENTS - Specific experience developing HR Policies, procedures and guidelines is required. Policy and legal experience within the UN system would be highly desirable. - Knowledge and understanding of the legal processes of the UN common system (including the tribunals) and/or International organizations; Sound theoretical understanding of HR concepts and principles with a broad knowledge of best practices, techniques and processes. - Knowledge of common business principles and processes and the ability to quickly assimilate UN/WFP specific processes and systems. - Good knowledge of the conditions of service for International civil servants as regulated by the ICSC is highly desirable. - Good communication skills with the ability to persuade, influence and adapt communication style to different situations and individuals; ability to draft complex and detailed policy documents and clear concise reports or rationale for human resources decisions. - tailored to different audiences are required. - Strong organizational skills with an ability to plan, anticipate requirements, problems and obstacles and an ability to juggle competing priorities successfully, and to work with tight deadlines. - Ability to establish priorities, and to plan, coordinate and monitor own work plan and those under his/her supervision. - Ability to lead, coach and motivate a team. - Ability to partner with a wide range of people at all levels and across different cultures and to act with credibility and diplomacy. - Ability to build and maintain effective work relationships with human resources counterparts, managers and staff within HQ/regional/country office. - Ability to work independently. TERMS AND CONDITIONS Non-Rotational Nature: mobility is and continues to be a core contractual requirement in WFP. This position is however classified as "non-rotational" which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________

ABOUT WFP The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they manmade or in a natural disaster setting. TEC Division continues to increase its activities to meet the constantly growing demand from the organization and implement the initiatives related to digital transformation. ORGANIZATIONAL CONTEXT The Architecture branch (TECA) is seeking a Business Transformation Officer with a passion and vision for building quality technology solutions to support WFP operations. Reporting to the Chief of IT Architecture Branch of the Technology Division, the Business Transformation Officer will play an important role in transforming business objectives into a cohesive and effective WFP Digital Landscape. They will use their substantial technical knowledge, with a focus on technical solution architecture, to analyse business needs and build the blueprint of a modern digital foundation for WFP. Working with the Architecture Team, Solution Architects and other TEC units, the Business Transformation Officer will also be part of thought leadership activities and provide strategic and tactical advice to WFP business units. KEY ACCOUNTABILITIES (not all-inclusive) - Develop and evolve WFP's digital platform strategy, aligned to and prioritized by business priorities; - Support the development of functional work plans, ensuring compliance with the digital platform strategy; - Continuously improve guidelines, processes and procedures to assist Business Relationship Management, Business Analysis and IT Project Management functions; - Participate in identifying business needs and propose well-researched ideas (by maintaining up-to-date knowledge of technology products) for new or improved systems and solutions that assist in meeting WFP objectives; - As a principal role in the TEC Product Journey, use evidence-based criteria to provide in-depth analysis of IT solutions: make key decisions (example: 'Buy before Build'), identify risks and prepare related documentation to support the design and delivery of digital solutions; - Seek out and establish collaboration mechanisms with all teams and branches of the Technology Division, and subject-matter experts from Business Units, to ensure WFP's digital landscape is effective, efficient, secure and robust; - Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of solutions with changing business requirements and priorities; - Manage business expectations in servicing business needs and oversee success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions; - Propose change and continuous improvements that supports business capabilities and keep WFP's digital landscape in good health by determining when existing solutions should be retired, rebuilt or transitioned to off-the-shelf solutions to ensure delivering value for business priorities; - Manage a team of staff and/or contractors (as applicable), providing coaching, training and guidance to ensure appropriate development and enable high performance. OTHER SPECIFIC JOB REQUIREMENTS - Broad, conceptual understanding of solution architecture trends with demonstrated proficiency of technologies, frameworks, and languages. - Excellent understanding of software and very strong technology knowledge covering Cloud, ERP (e.g. SAP/HANA) and web (e.g. Python/HTML/CSS/JavaScript). - Ability to work on different levels of abstractions; application frameworks, service-oriented architecture (SOA), microservices, cloud solutions, containers, networking & infrastructure, IAM/CIAM etc. - Deep understanding of modern API platform design, security practices, data architectures. - Technically curious with appetite to learn and master emerging technologies. - Communicate the alignment between business objectives, requirements and solution architecture to make it accessible, understandable and usable in support of decision-making by those involved, at various levels, in technological and architectural decision. DESIRED EXPERIENCE - At least five years' experience in designing and implementing platform architecture and cloud-native application development projects; - Experience working in organizations that apply: Agile, DevOps, Continuous Integration & Continuous Deployment (CI/CD), and Human-Centred Design (HCD); - Demonstrated experience in managing technology projects and supervision of team members; - Experience in transforming business trends into target architectures and new solution designs. INTERPERSONAL COMPETENCIES AND ATTRIBUTES - Building consensus, particularly in the face of competing design requirements; - Ability to influence / coach solution architects on modern evolutionary platform architecture principles and practices; - Well organized and detail oriented with strong judgement/decision-making skills; - Ability to effectively coordinate multiple responsibilities simultaneously; - Ability to plan and organize work and communicate effectively; - Ability to handle a large volume of work and to meet strict deadlines; - Ability to deal tactfully with people of different national and cultural backgrounds. STANDARD MINIMUM QUALIFICATIONS Education Advanced University degree in Computer Science, Information Systems, Mathematics or Engineering or other related fields or First University Degree with additional years of related work experience and/or training/courses. Language - Fluency in oral and written English is essential. - Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP's working languages). TERMS AND CONDITIONS Mobility is the essence of WFP and continues to be a core contractual requirement. These positions are rotational which means that you shall be subject to the regular reassignment process to any other location on a period of 2 to 4 years unless the position is reclassified as non-rotational. The selected candidate will be employed on a fixed-term as well as a rotational contract with a probationary period of one year. Depending on the duty station, the position may be eligible for Rest and Recuperation (R&R) scheme. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. More details on https://icsc.un.org/ ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. WFP's regional bureau for the Middle East and North Africa provides strategic guidance, policy/technical support, and oversight to WFP's operations in 14 countries: Algeria, Armenia, Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Morocco, Palestine, Syria, Tunisia, Turkey and Yemen. The regional vision is to deliver on zero hunger and contribute to peace. Robust and reliable data analytics on food security, nutrition, vulnerability and emergency needs are fundamental in achieving this vision. JOB PURPOSE: This position is to provide leadership to a dedicated regional team of food security analysts and geographic information system (GIS) experts as well as technically overseeing and supporting country level vulnerability analysis and mapping efforts to ensure that the most reliable and up-to-date evidence is available at all times to inform WFP's portfolio of work. Responsibility will include leadership and strategic guidance in areas such as emergency needs assessments, food security monitoring, climate analysis, context analysis, beneficiary targeting, market analysis, nutrition assessments, cost effectiveness and operational efficiency. The Senior Vulnerability Analysis & Mapping Officer will work under the direct supervision of the regional Head of Programme. MAIN TASKS AND RESPONSIBILITIES: The Senior Vulnerability Analysis & Mapping Officer will be responsible for delivering quality analytics in the following key areas: Emergency need assessments - With the application of the latest technology and methods ensure that data and analysis on food assistance needs (who needs assistance, where, when and for how long) are available to WFP and partners at the right time to make key decisions for any required emergency response. - Ensure data readiness for the purpose of rapid emergency needs assessments to guide an initial emergency response. - Support country offices on the implementation and maintenance of WFP's Spatial Data Infrastructure (SDI) and maintain current systems. Work with VAM advisors at WFP HQ in Rome to improve and expand the SDI. - Support Country Office surge requirements for assessments, vulnerability analysis and mapping, including emergency situations. Economic and market analysis - Ensure robust market analysis across the region as early warning for economic shocks and to adequately inform transfer modality choices (food, cash, vouchers). - Contribute to the refinement of cost-efficiency analysis especially for national social protection programme support. - Undertake market-related field missions to support operations –emergency, recovery and rehabilitation, development and capacity building, with emphasis on cash-based interventions. Nutrition assessments - Initiate and guide state-of-the-art nutrition analyses such as Cost of Diet and cash/voucher expenditure patterns for recommendations for improved nutrition programming. Beneficiary targeting - Provide guidance and support to country offices on methodologies and procedures for beneficiary selection that minimize inclusion of non-eligible beneficiaries and exclusion of vulnerable and food insecure households and individuals. Vulnerability and climate change impact analysis - Collect, manage, prepare and analyse remotely sensed climatological data. This includes supporting the efforts by country offices to conduct a Consolidated Livelihoods Exercise for Analysing Resilience (CLEAR) and rolling out 3PA that consist of an Integrated Context Analysis and Seasonal Livelihoods planning. - Conduct urban specific analyses that provide detailed data and analysis on food security situation in urban contexts. Monitoring and evaluation systems: Lead the regional VAM function to support country office outcome monitoring and the M&E function to support country office process and output monitoring. Partnership and representation: Enhance WFP's leadership role in food security analysis by representing WFP in meetings with strategic partners, contributing to high-level technical discussions, exchanging knowledge and experience with other institutions and identifying areas of comparative advantage in both emergency and non-emergency settings. Effective staff management: Lead, motivate and manage a geographically dispersed team of technical staff, providing coaching and guidance to ensure appropriate career development and enable high performance. - Build relationships and collaborate closely across the programme team and with other divisions, regional bureaux and country offices as required. - Ensure that gender perspectives will be incorporated in all areas of assessment and analysis. The post-holder will be expected to perform other duties as required. SPECIFIC QUALIFICATION AND EXPERIENCE REQUIRED: Work experience & skills - Minimum of 11 years of relevant professional work experience in international development and/or humanitarian work, at least 4 of which in an international organisation within food security related domain(s) - Experience in managing complex activities in a humanitarian as well as in development context. - Proven knowledge and ability to comprehend complex sets of data and generate analyses. Economic and market analysis as well as focus on food security/nutrition domain considered to be an added-value - Expertise in international financial institutions, including previous work experience, is an asset. - Experience in the design and implementation of new policies, processes, and vulnerability analysis systems to improve efficiency and effectiveness of assessment efforts. - Experience in creating and cultivating a broad range of relationships with key stakeholders including NGOs, national authorities, UN agencies, donors and academia. - Demonstrated ability to lead and build multi-functional and cross-geography teams and to collaborate with others to achieve collective results. - Ability to deliver results through efficient planning and organisation and by enabling more junior colleagues to excel. - Proven ability to develop quality reports and analysis. - Experience in the Middle East and/or North Africa is preferable. STANDARD MINIMUM ACADEMIC QUALIFICATIONS: Education: Advanced University degree in Economics or First University degree with additional years of related work experience and/or training/courses. Language: - Fluency (level C) in English language. - Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language). Arabic is an advantage TERMS AND CONDITIONS International Professional positions are open to all nationalities. The selected candidate will be employed on a fixed-term contract with a probationary period of one year. Mobility is and continues to be a core contractual requirement in WFP. This position is based in Khartoum, Sudan, and would require the incumbent to relocate. After completing this assignment, you will be expected to apply internally for other assignments in WFP. WFP offers an attractive compensation and benefits package including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance. For more details, please visit icsc.un.org. ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT The Ethics Office was created to assist the Executive Director in nurturing a culture of ethics and accountability. The overarching objective is to enable employees to observe and perform their functions with the highest standards of integrity, as required by the UN Charter, the Standards of Conduct for the International Civil Service, the WFP Code of Conduct and other issuances and practices. The Director of the Ethics Office reports directly to the Executive Director and is also a member of the Oversight and Policy Committee (OPC) in an advisory capacity. The Ethics Office is an independent and formal office. KEY ACCOUNTABILITIES (not all-inclusive) - Formulate, review and disseminate policies, standard-setting, training, and guidance related to all ethical issues (e.g. conflicts of interest, outside activities, gifts, honours and decorations, political engagement, financial disclosure, whistleblower retaliation, and independence) in coordination with relevant units of WFP, as appropriate, as well as the Ethics Panel of the United Nations, in order to ensure a uniform and consistent application of ethics-related issues within the United Nations system - Provide guidance to management and advocate for the incorporation of ethical standards into the organizational policies, practices, and operations - Raise staff awareness within the Programme on ethical standards and expected behaviour in cooperation with relevant units of WFP and develop mandatory and non-mandatory ethical training programs (initial and refresher) and workshops for all staff - Provide management and employees with confidential advice and guidance regarding ethical behaviour and standards - Administer the Whistleblower Protection Policy to enable employees to report misconduct and cooperate with duly authorized audits, investigations and proactive integrity reviews (PIRs) without being subject to retaliation - Administer the Annual Conflicts of Interest and Financial Disclosure Programme (ADP), as an annual, mandatory disclosure programme to identify, mitigate and address actual, perceived and potential conflicts of interest - Issue an annual report, through the Executive Director, to WFP's Executive Board - Participate regularly in the work of the Ethics Panel of the United Nations and the Ethics Network for Multilateral Organizations; Collaborate with other UN agency's Ethics functions - Provide effective leadership to the unit to ensure the continued development and coaching of a cohesive and high performing team. - Take responsibility for incorporating gender perspectives in all areas of work, to ensure equal participation of women and men - PSEA activities may be added pending JIU review on the Ethics function and management decision. QUALIFICATIONS AND EXPERIENCE REQUIRED Education: - Advanced university degree in Ethics and Compliance, or advanced university degree in Law, Social Sciences, Public Policy, Business Administration or Human Resources Management, with emphasis on courses covering corporate compliance, business ethics, or corporate social responsibility/sustainability. Experience: - Proven track record (at least 13 years) of postgraduate progressively responsible professional experience in the areas of ethics and related fields, such as design of ethical standards, ethics and compliance programmes, conduct and discipline programmes, accountability and compliance frameworks, and/or financial disclosure policies - Experience working in developing countries would be an asset - Experience in change management - Strong knowledge of UN system, international organizations, or public service sector ethical policies, rules, regulations and procedures is highly desirable. Competencies: - Demonstrated ability to communicate effectively on highly sensitive issues with staff and managers at all levels, with particular emphasis on developing trust and demonstrating fairness - Proven conceptual, analytical and evaluative skills; and an ability to conduct independent research and analysis - Experience and demonstrated sensitivity in working with - cross-cultural aspects of human relations and the ability to influence appropriately - Strong sense of impartiality and objectivity - Ability to work in a complex, decentralized organization - Knowledge of current industry best practices relating to corporate ethics and business conduct/practice would be an asset - Ability to manage, coach and motivate diverse teams and deliver effectively through others to achieve results. Language: - Fluency (level C) in English language - Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language) TERMS AND CONDITIONS The Director of the Ethics Office's tenure will be for a four-year term, renewable once, without the possibility of further employment within WFP at the end of the term. WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. ________________________________________________________________________ This is how cinfo can support you in the application process for this specific position: - Before you apply for this position: Improve your application documents by registering for a Job Application Support. - When invited to the interview: Prepare for the interview by registering for a Job Application Support. This service is offered free of charge to Swiss nationals. Interested in a career with multilateral institutions? Read more: Working with the United Nations Working with International Financial Institutions For Swiss nationals ____________________________________________________________________________________