Temporary it support

QuEST Global Engineering, leader nel settore dei servizi di ingegneria, per il rafforzamento della propria Divisione Aerospace & Defence seleziona un profilo di IT SUPPORT ENGINEER TO TECHNICAL PUBLICATIONS – AEROSPACE DOMAIN Sede di lavoro: area Milano-Varese La risorsa selezionata, all’interno di un team di Product Support Engineering, sarà coinvolta in attività supporto a testing, sviluppo ed implementazione di tecnologie IT (sia lato DB sia lato APP / SW) applicate a piattaforme di Interactive Electronic Technical Publication (IETP), in conformità con quanto previsto da standard e regolamenti di settore (S1000D, S2000M, S3000L, MIL-1388 etc). Il/La candidato/a ideale possiede i seguenti requisiti: - Diploma tecnico (Elettronico/Informatico) o Laurea in Ingegneria (Informatica / Aerospaziale / Biomedica) o Fisica; - esperienza di almeno un anno in attività IT / SW Support maturata in contesti aziendali modernamente organizzati e strutturati, idealmente afferenti i settori Aeronautico, Aerospaziale, Automotive o ambiti analoghi; - conoscenza di HTML/XML/SGML, Oracle DB; - sarà considerato requisito preferenziale l’aver maturato esperienze o conoscenze relative a attività di sviluppo, testing o supporto su APP in ambiente Android / iOS, 3D Animation, Augmented / Virtual Reality; - ottima padronanza di strumenti di produttività personale quali Excel, PowerPoint, Word, Outlook; - buona padronanza della lingua inglese. Completano il profilo ideale spiccate doti analitiche, di problem solving, di precisione, organizzazione e metodo, orientamento al risultato in contesto lavorativo dinamico e caratterizzato da stringenti deadlines, affidabilità, attitudine al al lavoro in team nonché forti capacità di comunicazione e gestione delle relazioni, unitamente a flessibilità organizzativa e disponibilità ad effettuare trasferte. Per candidarsi a questa offerta inviare un’e-mail, allegando il curriculum vitae ed indicando nell'oggetto il titolo della posizione d'interesse.

La risorsa dovrà occuparsi della gestione di: Help Desk aziendale (circa 40 PC/MAC) Help Desk clienti possessori di nostri strumenti HW/SW Gestione/aggiornamenti siti web e social media Gestione/aggiornamenti server aziendali Gestione/aggiornamenti/monitoraggio Reti LAN Disponibilità a trasferte per fiere e/o installazioni presso clienti azienda nostra cliente ricerca un IT Support & Help DeskConoscenze minime: Conoscenza dei principali sistemi operativi (Windows/Linux) Conoscenza dei principali pacchetti Microsoft (Word/Excel/Outlook/PowerPoint) Risoluzione dei problemi di sistema, diagnostica e risoluzione di errori hardware o software Conoscenza lingua inglese (minimo B1) Conoscenza dei principali Data Base (MySQL/SQL Server) Dimestichezza con i principali linguaggi di programmazione (Java, C++, HTML, CSS, PHP) Competenze e capacità: Buon livello di autonomia operativa e problem solving Predisposizione al lavoro di squadra, intraprendenza, autonomia, spirito di iniziativa e motivazione 1/2 anni di esperienza in posizione analoga azienda manifatturieraassunzione diretta in aziendaSalario da 20.000 €/anno a 30.000 €/anno

Ricerchiamo un IT Support Specialist per il dipartimento ICT di Gruppo che rispondendo direttamente all’ICT Director, gestisca i sistemi aziendali, fornisca supporto agli utenti e mantenga il sistema gestionale aziendale, SAP. Il candidato ideale possiede i seguenti requisiti: • conoscenza approfondita delle configurazioni di WebService e di interfacciamento tra sistemi; • padronanza di SAP ERP, preferibilmente in ambito logistico produttivo (Moduli SD/MM/PS/PM/PP); • conoscenza di Power BI; • formazione tecnica (diploma o laurea ad indirizzo informatico); • esperienza di almeno 5 anni nel ruolo presso aziende modernamente strutturate operanti nel settore industriale; • buona capacita’ di analisi strutturata; • attitudine al lavoro in team; • organizzazione del tempo e rispetto delle scadenze. Completano il profilo una buona conoscenza della lingua inglese e la disponibilità ad episodiche trasferte all’estero. Sede di lavoro: S. Maria di Sala (Venezia). La ricerca è rivolta a candidati d'ambo i sessi, i cui dati saranno trattati per finalità di selezione in base alla normativa vigente.

Ricerchiamo per importante azienda metalmeccanica IT Support Analyst. La figura sarà inserita nel team IT aziendale e si occuperà di: •offrire supporto tecnico HelpDesk di primo/secondo livello ai dipendenti e ai collaboratori operanti sia presso la sede principale (supporto in loco) che all’esterno (supporto da remoto); •installare e configurare nuovo hardware/software lato client (Windows/Linux); •configurare a livello base apparati di rete (switch, access point); •collegare dispositivi in rete LAN/WLAN ed effettuare troubleshooting di base in caso di malfunzionamenti; •effettuare backup e ripristini del sistema operativo e dei dati dei clients (Windows e Linux); •applicare le patch di aggiornamento su sistemi operativi e applicativi installati nei clients; •pianificare e svolgere attività di manutenzione ordinaria/straordinaria sui clients; •configurare a livello base i servizi DHCP e DNS integrati in Active Directory; •gestire utenze e gruppi in Active Directory; •gestire il ciclo di vita degli account aziendali negli applicativi e nei sistemi in uso; •gestire utenze, gruppi e funzionalità di base della suite Microsoft 365 (Office, Teams, OneDrive); •verificare quotidianamente i log di backup, alert di sicurezza, alert AV/XDR, ecc…; •verificare periodicamente lo stato delle scorte di computer, accessori e materiali di consumo •aggiornare la documentazione relativa alla gestione degli asset aziendali (manuali e guide, inventario dispositivi, inventario licenze, ecc…); •disponibilità ad effettuare eventuali turni di reperibilità in alternanza con gli altri membri del team IT. Si richiede: •diploma di laurea in informatica, ingegneria informatica o diploma di scuola superiore possibilmente in ambito scientifico/informatico; •esperienza di almeno 1 anno in una posizione analoga; •buona conoscenza della lingua Inglese (scritto e parlato). •capacità di lavorare in team, apertura al dialogo e flessibilità mentale;

La risorsa si occuperà di:Offrire supporto ai dipendenti, effettuando l'analisi e l'elaborazione delle problematiche IT pervenuteAmministrare l'intera rete dell'impianto telefonico collaborando per la configurazione di nuove linee e reti wi-fi e intervenendo in caso di guastiGestire le licenze, la rete del sistema di rilevazione presenze Zucchetti, coordinare i provider IT esterni, effettuare il rollout dei pc aziendali e supportare i progetti IT dei reparti produttiviRealtà operante nei servizi business to consumerPosizione riservata ad appartenenti alle Categorie Protette (L.68/99)Il candidato ideale ha:Conoscenza di reti, software, sistemi operativiPersonalità versatile e orientata verso i processi con buone abilità di lavoro di squadraSi valutano anche giovani candidati senza esperienza, ma con interesse e propensione al mondo ITAppartenenza alle Categorie Protette (Legge 68/99)Realtà operante nei servizi business to consumerOttima opportunità di carriera in realtà dinamica e in continua crescita. Sede di lavoro Milano Garibaldi.Salario da 21.000 €/anno a 24.000 €/anno

In partnership with the company's CIO and senior management team, you will responsible to enhance Trendy's technology capacity/solution and service on the company's existing strong retail business and brand equity of Trendy and to ensure the planning, development, implementation and transformation of IT infrastructure, enterprise system, IT best support and deliverable that link with business needs and growth.Support the company IT strategy, provide technological guidance within an organisation, be capable to envision & influence business & technology, change to use technology as enabler for advancing quality, effectiveness, convenience & efficiency.Work closely the Chief Digital Officer to establish the best strategy to approach the digital transformation and the omnichannel strategy of the Group.Cross fertilisation will be a key to set a new vision and a cross functional approach with all the divisions and business units of the company.You will identify opportunities and risks for business, including identification of technology trends, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.You will establish and supervise the software development process, setting short-term and long-term objectives and assessing progress as defined by the selected software development methodology.Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company's data and servers.Direct development and execution of an enterprise-wide disaster recovery and business continuity plan. Aligning the IT strategy with the overall business strategy of the organisation, you will manage the day-to-day operations of the information technology department, ensure IT operations, implementation, restructuring, innovation and service link with the needs from the various units of an organisation (such as accounting departments, risk management, HR, design, marketing, digital, retail operation, e-commerce, BUs and so on). Ensure that IT infrastructure and digital assets are working efficiently and effectively as well as technology standards and best practices are maintained across the organisation. You will maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices and share knowledge, mentor, and educate the management, staffs, partners, customers, and stakeholders with regard to the company's technological vision, opportunities, and challenges. Collaborate with the appropriate departments to assess and recommend technologies that support company organisational needs. Ensure company technical problems are resolved in a timely and cost-effective manner. Develop, track, and control the development and deployment annual operating and capital budgets for purchasing, staffing, and operations. Temporary Omnichannel Project Challenging IT Transformation Program University degree or above in the field of engineering, computer science, information technology.A Master/PHD or MBA degree is preferred.A minimum of 10 years related working experience with at least 5 years in IT/ CIO position or a similar managerial role.Deep knowledge and substantial experience of designing/developing IT systems and planning IT implementation, project management in a leading sizeable Multinational companies.Proven leadership ability. Strategic thinking combined with strong capability in execution. A temporary manager with a specific focus on the business, someone able to convey a vision, with strategy and management skills and diplomatic approach. Monitoring in which way the ICT/Digital is impacting the company, in terms of sales, internal mood and brand awareness. Ability to set and manage priorities judiciously. Self-motivated and directed as well as service orientation mind-set. Superior analytical, evaluative, and problem-solving abilities. Excellent interpersonal skills, with the ability to motivate in a team-oriented, collaborative environment. Excellent written and oral communication skills.Fluency in Italian and English is required. Our client is a leading International retail group. Great career opportunity within multinational environment.

You will:Leverage the expertise of organization design and knowledge of business needs to design and implement an effective organization structureActs as a champion of a coaching culture and drive employee advocacy, while being an internal coach for leadersExecute long-term employee / labor relations strategy with regard for applicable laws and regulations that ensure fair and consistent treatment of all associates while securing the company's competitive advantageProvide counseling opportunities and consult leaders and associates to maximize experience and potentialDrive the succession planning process and talent management agenda, including capability building, talent assessment, and acquisitionAs a part of change management, create an open and transparent communication platformPartner with the leader to champion associate engagement activities and build a high performing, inclusive cultureImplement consistent HR policies that support business needs while advocating associate's best interests.Champion Shared Service to ensure positive associate experienceAnalyze trends and indicators in partnership with HR group to deliver solutions to the businessImplement Total Reward policies and practices in the most fair, competitive and cost-effective manner Challenging OpportunityMultinational CompanyTo join our team you will need:University Degree (Bachelor) - MA desiredAt least 7 years of working experience, of which minimum 2 in a generalist HR RolePrevious experience in a sales and marketing environment desired.Successfullybalancing multiple prioritieswithintheorganizationwhilemaintainingemployeeengagementandsatisfactionExperience in driving Talent Management strategy through matrix organizationsEmployee / Labor Relations experience in Italy. Experience with works councils in Italy is important.Experience with addressing business risks and opportunities effectively and efficiently Our client is a Multinational Company.Interesting job position in an international environment.Contract of full-time employment with appealing employment conditions,Great career development opportunities in one of the world's largest companies with global footprint and recognition. We can offer Temporary contract: 12/18 months as Freelance Salary: 80/90.000€ Location: Assago (Mi) Salario da 80.000 €/anno a 90.000 €/anno

Provide 1st Level systems support, maintenance and administration within theorganization's computing environment. Performsonsite and remote analysis, diagnosis, and resolution of complex problems for end users. Recommends and implements corrective solutions. Installs, configures tests, maintains, monitors, and troubleshoots end-user related hardware and software (in person, by telephone, or via e-mail) in order to meet or exceed published SLA's; with effective management of the customer relationship during the entire support process Aministers enterprise class tools suche as SCCM to analyze the enterprise computing environment OS Windows, Windows Server, Active Directory VMware Router, Switch, Firewalle PC, mobile devices World's leading manufacturing company Lainate (MI) Good level of conversational and written English Scripting for automated deployments and managements tasks Able to read and understand technical manuals, procedural documentation and OEM guides. Good communicational skillsOne of the world's leading manufactures of medical products, since 1980. Available in over 100 countries. 3 R&D facilities worldwide. About 4.000 employees. Italian offices in Lainate. Permanent ContractRAL and benefit will be discuss with the client Very healty work environmentSalario da 30.000 €/anno a 40.000 €/anno

VmWay Srl, società che offre servizi strutturati nell’ambito ICT, ricerca IT Infrastructure and System support per un progetto presso un cliente a Roma. Di seguito la descrizione delle attività richieste: • Collaborazione alla progettazione e realizzazione architetturale dell’infrastruttura e alla sua evoluzione • Installazione, configurazione e gestione dei sistemi server e di virtualizzazione, di storage e di backup • Gestione di problemi in ambiente operativo di produzione • Gestione sicurezza orientata all’infrastruttura e ai sistemi • Supporto alla fase di rilascio applicativo Competenze richieste: • Utilizzo e conoscenza dei Sistemi operativi Microsoft / UNIX in particolare Linux • Conoscenza dei Sistemi di monitoring, (OpenNMS, Nagios, Zabbix ecc) • Conoscenza della Virtualizzazione in tecnologia VMware vSphere • Conoscenza dei sistemi di Backup • Conoscenza degli ambienti a container e microservices • Conoscenza dei sistemi di CI / CD • Ottima conoscenza dei tool di automazione in particolare Ansible • Conoscenza di Web server in particolare nginx • Conoscenza della suite ELK • Ottima conoscenza dei Linguaggi di shell scripting • Conoscenza dei protocolli di comunicazione TCP/IP • Buone conoscenze degli apparati Server e Storage • Diploma o Laurea in materia scientifiche (Informatica, Matematica, ecc.) Requisiti preferenziali: • Conoscenza della lingua inglese Al candidato è richiesta la capacità di collaborare con i colleghi e di relazionarsi con il cliente/utente; dovrà avere ottime capacità di analisi, di problem solving e di lavorare in team. Orario di lavoro: dal lunedì al venerdì in orario standard Sede di lavoro: smartworking Inquadramento e retribuzione commisurati alla reale esperienza del candidato. Inviare il proprio CV in formato word ed Europeo. Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, ed a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Technical Architect will be involved in responsibility for designing complex systems within IT from concept to strategy in alignment with business needs. Brings forward innovative and leading technical ideas that fit the Company strategy. Role:Defining micro services Defining and developing message driven workflow Working collaboratively with multidisciplinary teams with a focus on delivery Translate business and feature requirements into technical specifications Communicating complex technical concepts to non-technical stakeholders Building effective relationships with a wide range of technical peers Evaluating technologies for their appropriateness to proposed solutions, including assessing their strategic and/or tactical benefit to the product or wider department Managing relationships and team working Interessante realtà leader nel suo settoreProgetto internazionaleEssential - Degree or bachelor qualified preferably in IT sciences Preferred the TOGAF certification Preferred experience in Retail/GDO Market or in consultancy industry used to work with retail Market Ability to think strategically and evaluate options in the short, medium and long term Good technical knowledges Analytical thinking Strategic thinking Communication at all levels Location: Nord MilanoOur client is an important multinational company active in Retail/GDO Market. For an important international project, we are looking for a: IT Technical Architect - Temporary Contract Manager Ottima opportunità di carriera.

Do active market and industry research to keep up with the industry's developmentWork together with the developers to create a software product that is successful on your marketTranslate the software into French languageEnsure the software complies with local legislation and business practicesProvide support, and training to customers and partners in Portuguese speaking countriesConduct quality assurance (testing)Write specifications for necessary modificationsBe the main point of contact for all product-related issuesDo App store optimisation for our own products on the App storesMaintain downloadable program versions online Global ERP and CRM software development companyMilan BasedRequirements:Native level French language skills4+ years working experience in ITFunctional or Development Experience with ERP or CRM systems is preferredUniversity diploma in IT or EconomicsGood computer skillsAvailability to travel internationallyExcellent English language skills Skills:Excellent interpersonal skillsExcellent communication and presentation skillsFlexibility to adjust to new environment and processesSelf starter and self-motivatedHighly creative and imaginative, with an eye for detail Our client is a global ERP and CRM software development company and one of the top-ten companies that help enterprises worldwide run their businesses with our multi-language software. Opportunity to travel internationallyPotential for rapid professional developmentWork as part of a diverse international teamInvolvement in decision makingCompetitive salary Salario da 40.000 €/anno a 60.000 €/anno

Il nostro Cliente è una nota realtà assicurativa multinazionale in forte crescita, per loro siamo alla ricerca di un: IT Operations (Middle/senior) Obiettivo Il ruolo di IT Operations si inserisce nel contesto di un approccio Agile e DevOps, agirà come garante della Produzione durante tutto il ciclo di vita del progetto. È un attore chiave nel raccogliere e garantire i requisiti di produzione: contribuisce alla definizione della soluzione tecnica, della stabilità degli ambienti tecnici (Produzione/non-Produzione)e del monitoraggio e supervisione delle soluzioni. Partecipa alle riunioni del team di progetto ed è coinvolto/a nelle attività e nelle decisioni collettive (valutazione della complessità, rischi, ecc.) durante tutto il progetto. Identifica le buone pratiche di produzione delle applicazioni e le condivide. Sarà responsabile della gestione e risoluzione di incidenti/problemi/attività di change negli ambienti di produzione. Principali Attività: - Ruolo di ITOps: Garante della Produzione, sarà coinvolto/a nella definizione delle soluzioni tecniche e nella stabilità degli ambienti tecnici garantendo l'usabilità degli ambienti (backup/ripristino, accesso ai dati, prestazioni, ecc.) - Gestione degli incidenti: Coordinare e risolvere incidenti, problemi e change negli ambienti di produzione. - Collaborazione: Partecipare alle riunioni del team di progetto e alle decisioni collettive. - Best practices: Identificare e condividere le migliori pratiche di produzione delle applicazioni. - Supporto tecnico: Fornire analisi, monitoraggio e miglioramento delle prestazioni delle applicazioni. - Compliance: Anticipare problemi di conformità con regole e standard di architettura e sicurezza. - Formazione: Formare e supportare i membri del team nell'uso degli strumenti Agile & DevOps. - Miglioramento continuo: Contribuire al miglioramento continuo della produzione in collaborazione con il team di Applications Production Support: Requisiti del Candidato: - Esperienza di lavoro in team internazionali; - buon inglese scritto e parlato; - Esperienza nella aree IT Risk and Cybersecurity; - Esperienza nello sviluppare e agire sui processi; - Spiccate doti analitiche; - Esperienza nel setup di sistemi di monitoraggio; - Esperienza nell'ownership di progetti; - Capacità di ispirare gli altri e generare commitment; - Esperienza di lavoro agile e DevOps; - Conoscenza della DevOps chain (Gitlab, Artifactory, Jenkins, SonarQube, Mattermost, Ansible,...). Requisiti Tecnici per la posizione: - OS Windows, Linux RHEL, Docker, Kubernetes; - Oracle, SQL Server, Websphere, CFT; - Openshift, Ansible, Git, Jenkins (CI/CD), Terraform - Java, Python, shell, Yaml - Dynatrace, Splunk, ELK, SysDig, LogDna, - ServiceNow, PagerDuty Sede di Lavoro: Ibrido – 2 gg in HQ Milano (centro) + 3gg smart working RAL: Indicativamente tra i 45.000 e i 55.000 € in base alle competenze del candidato Settore: Assicurazione Ruolo: IT/Technology Gestisce altre persone: No Tipo di occupazione: Contratto a tempo indeterminato

VOLKSWAGEN FINANCIAL SERVICES In the application life cycle He/She guarantees function of the correct procedural outcome by managing of these activities: Release management - Organize releases following agreed timeline between parties (IT & Business), taking into account the dependencies between the involved objects; -Ensures the correct setting of the application environments for test and go live from a technical perspective; -Make sure that agreed indicators (e.g. testing exit criteria) are within acceptable ranges; -Supporting end users, to assist them in the phases immediately following the deploy; -Check whether or not the release was successful and what steps have been taken if it failed (retrospective). Main tasks -Interact with development, test and solutions teams, to ensure delivery and post go-live activities, coordinate IT sanity checks. -He/She also identifies areas for technological improvement to make efficiency in release-relevant processes and tools. - He/she coordinates external suppliers in shaping the process to design and maintain a low-risk profile in critical activities such as release, patch, tests etc. Competences -Academic credentials in Information Technologies or similar; -Strong IT background (min 4 Years) built through demonstrated work experiences in the area; -English professional working proficiency; -Knowledge of main IT frameworks; -Confident with IT tools (ITSM, Jira, Jenkins, Confluence) Soft Skills -Team player; -Ability work under stress; -Negotiation skills; -Communication and presentation skills; -Management skills; -Organizational and planning skills; Location: Via Privata Grosio, Milan

Il nostro cliente Dune Group, importante gruppo in forte crescita di aziende focalizzate su progetti di consulenza informatica, ci ha incaricato di ricercare un IT Recruiter Il candidato sarà inserito nel team di sourcing della società, specializzato nella ricerca di professionisti nel mondo della consulenza e nello sviluppo di nuove partnership nel mondo IT La persona si occuperà dell’intero ciclo di ricerca e selezione di diversi profili informatici, permanent e temporary, per colmare necessità interne ed esterne all’azienda, in tempi brevi e con forte orientamento al risultato. Inoltre, una componente molto importante del lavoro sarà legata allo sviluppo di nuove partnership e all’identificazione di nuovi clienti Nello specifico la persona si occuperà di gestire più progetti di ricerca in parallelo, assicurandosi di tenere traccia del lavoro svolto e di coltivare relazioni con i diversi stakeholder coinvolti nel processo. L’attività si svolgerà sia in sede a Milano centro che in remote working. Requisiti fondamentali sono: Ottima conoscenza del mercato IT italiano, con comprovati risultati in Ricerca e Selezione Forte orientamento allo sviluppo commerciale e al raggiungimento degli obiettivi Esperienza maturata in agenzie di ricerca e selezione, con focus su profili informatici Esperienza nel curare completi cicli di recruiting, dalla raccolta dei requisiti alla gestione dei colloqui presso il cliente fino ad arrivare alla chiusura contrattuale Ottime doti relazionali e dimostrata capacità di creare relazioni professionali Capacità nell’individuare, selezionare i profili sia dal punto di vista tecnico che soft skill Buon livello di inglese (necessario per la comunicazione telefonica con clienti e candidati stranieri) Si offre: Azienda seria, in forte crescita Autonomia e lavoro per obiettivi Inserimento Contratto indeterminato - RAL da definire in fase di colloquio Ccnl Commercio + Ticket Restaurant Ottima opportunità di crescita

Hosco Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success ? creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts ? to get it right for our guests and our business each and every time. CRITICAL TASKS Guest Relations § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust. § Address guests service needs in a professional, positive, and timely manner. § Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. § Assist other employees to ensure proper coverage and prompt guest service. § Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. § Thank guests with genuine appreciation and provide a fond farewell. § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. § Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. § Communicate recommendations in a way that builds excitement and interest among guests and associates. § Perform other reasonable duties as requested. Check-in/Check-out § Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. § Organize and coordinate check-in/pre-registration procedures for arriving groups. § Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guests stay. § Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. § Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. § Sell a room/accommodation to guests without reservations based on availability. § Verify and adjust billing for guests. Cash Handling § Process all payment types such as room charges, cash, checks, debit, or credit. § Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. § Count bank at end of shift and secure bank. § Balance and drop receipts according to Accounting specifications. § Obtain manual authorizations and follow all Accounting procedures when computer system is down. § Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. § Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP. § Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs. Reports/Recordkeeping § Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. § Run credit card authorization report and check for discrepancies. § Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor. § Print contingency lists to have a record of all guests in case of emergency. Communications § Provides assistance to coworkers, ensuring they understand their tasks. § Speak to guests and co-workers using clear, appropriate and professional language. § Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless). § Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others § Support all co-workers and treat them with dignity and respect. § Develop and maintain positive and productive working relationships with other employees and departments. § Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality. Policies and Procedures § Ensure uniform, nametags, and personal appearance are clean, hygienic and professional. § Follow company and department policies and procedures. § Perform other reasonable job duties as requested by Supervisors. § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. § Protect the privacy and security of guests and coworkers. Quality Assurance/Quality Improvement § Comply with quality assurance expectations and standards. Safety and Security § Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). § Maintain awareness of undesirable persons on property premises. § Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. § Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. CRITICAL COMPETENCIES § Fluent English § Analytical Skills § Learning § Decision-Making § Problem Solving § Computer Skills § Basic Mathematics Interpersonal Skills § Customer Service Orientation § Interpersonal Skills § Team Work § Diversity Relations Communications § English Language Proficiency § Communication § Listening § Applied Reading § Writing Personal Attributes § Integrity § Dependability § Positive Demeanor § Presentation § Adaptability/Flexibility § Stress Tolerance § Initiative Organization § Multi-Tasking Time Management PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related work experience is required No supervisory experience is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. The St. Regis Rome Settore: Altro Ruolo: Altro