Customer support pu

Erasmusu.com is looking for people who enjoy helping others. We really care about our customer support! We look for someone with great communication skills looking forward to work hard and able to help students and landlords from all over the world during the process of finding the best accommodation for their stay abroad. We are looking for someone who can help us doing customer support in the sales team: In this case you will be part of the international sales team who is behind our online chat helping the users of the website with their doubts and needs so that they can find all the information that they need to book their accommodations, meet people, ect. (Monday to Friday from 12 until 20:30) Requirements: To be able to speak and write fluently at least these four languages: French, English, Italian, Spanish. Some skills in Portuguese or German would be also great! Previous experience in customer support will be also welcome.

International company in Lisbon, Portugal is searching a Customer Support specialist. Requirements: - Knowledge of native Italian + English (B1/B2); - Writing Speed: 20 words per minute. - Initial Contract: 12 months (renewable) Responsibilities: - To respond and record consumer enquiries/questions raised through free phone lines for customers. - To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. - To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. - To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. - To troubleshoot through the use of open questions, support documents and system training. - To be able to offer recommendations to common problems or frequently asked questions.

Il candidato, Customer Support Specialist, si dovrà occupare di fornire supporto ai propri clienti nella risoluzione delle problematiche connesse alle gestione del proprio parco auto, quali ad esempio: gestione dei sinistri, delle infrazioni, dei programmi di sicurezza aziendali, delle fuel cards ed in generale supporto & guida al driver nell'utilizzo della propria company car nel rispetto delle regole aziendali. Il candidato deve essere immediatamente disponiobile. L'azienda è una nota realtà sita a Milano, in zona Ripamonti. Il candidato ideale, ricoprendo il ruolo di Customer Support Specialist, deve possedere buone capacità relazionali, attitudine al problem solving ed al lavoro in squadra. Deve essere una persona puntuale e precisa e con un approccio proattivo nei confronti delle attività da svolgere. Richiesta conoscenza scolastica della lingua Inglese e delle funzionalità base di Excel. Costituisce titolo preferenziale precedente esperienza nel mondo dei Servizi. Il cliente è una nota azienda operante nel settore dei serivizi legati al mondo automotive, sita a Milano zona Ripamonti, comodamente raggiungibile con i mezzi di trasporto.Inserimento con un contratto in stage di 6/12 mesi con ottime opportunità di inserimento.

Il candidato, Customer Support Specialist, si dovrò occupare di fornire supporto ai propri clienti nella risoluzione delle problematiche connesse alle gestione del proprio parco auto, quali ad esempio: gestione dei sinistri, delle infrazioni, dei programmi di sicurezza aziendali, delle fuel cards ed in generale supporto & guida al driver nell'utilizzo della propria company car nel rispetto delle regole aziendali. Il candidato deve essere immediatamente disponiobile. L'azienda è una nota realtà sita a Milano, in zona Ripamonti. Il candidato ideale, ricoprendo il ruolo di Customer Support Specialist, deve possedere buone capacità relazionali, attitudine al problem solving ed al lavoro in squadra. Deve essere una persona puntuale e precisa e con un approccio proattivo nei confronti delle attività da svolgere. Richiesta conoscenza scolastica della lingua Inglese e delle funzionalità base di Excel. Gradita esperienza nel settore Automotive / Noleggio a Breve o Lungo Termine. Costituisce titolo preferenziale precedente esperienza nel mondo dei Servizi. Il cliente è una nota azienda operante nel settore dei serivizi legati al mondo automotive, sita a Milano zona Ripamonti, comodamente raggiungibile con i mezzi di trasporto.Inserimento con un contratto a tempo determinato di 12 mesi con ottime opportunità di inserimento.

EverUp è una società inglese con fondatori italiani. Cerchiamo in Italia due customer support executives. Il lavoro, da remoto/casa, consiste nell'analizzare le richieste di apertura conto savings e valutare il profilo del cliente facendo una dettagliata due diligence. Inoltre ci saranno dei turni per supportare i clienti via chat (Intercom). Cerchiamo full time o anche part time. Rigorosamente richiesto inglese eccellente scritto. Buona/ottima compresione dell inglese parlato per poter sostenere il training che è ovviamente gratuito. Laurea è un plus ma non indispensabile. Sito web: www.everup.uk Apps disponibili solo in inghilterra. Descrizione della società: EverUp (www.everup.uk) is a UK fintech on a mission to change the way people save and growing very rapidly. The management team is very experienced and the company is well funded. Our venture is partially outsourced near-shore and we integrate the development with internal resources we want to keep for the long term. We are based in London but we all work remotely, as we build a fully distributed organisation driven by an international and diverse team.

Per azienda nostra cliente, multinazionale leader nel settore medicale, ricerchiamo: CUSTOMER SERVICE appartenente alle categorie protette La risorsa si occuperà di: ? Gestire ordini clienti (gestionale SAP) ? Risoluzione delle problematiche connesse agli ordini ? Gestione resi clienti ? Emissione e controllo fatture elettroniche, controllo e modifica delle stesse ? Customer Support e assistenza forza vendita ? Gestione reclami Requisiti: ? Gradita esperienza in ruoli Customer in aziende commerciali e strutturati ? Conoscenza buona della lingua inglese ? Ottima conoscenza di Excel e SAP ? Appartenente alle liste 68/99 ? Buone capacità organizzative L’azienda offre un contratto a tempo indeterminato. Sede di lavoro: Milano (raggiungibile con i mezzi pubblici) Gli interessati possono inviare cv e conferma appartenenza alle liste 68/99 categorie protette all’indirizzo mail selezione@mconsulting-hr.com specificando il Rif. CBO I dati sono trattati sec. Legge 196/03

Synergie Italia, agenzia per il lavoro filiale di Milano, cerca CUSTOMER SUPPORT per azienda leader nel settore dell’assistenza clienti e nello specifico per un servizo nell'ecommerce Le nuove risorse saranno inserite all’interno di un team composto da 80 colleghi a cui si aggiungono i team leader e si occuperanno di offrire assistenza ai clienti privati in tutte le problematiche che riscontrano. Le attività riguarderanno ad esempio la verifica e le modifiche sulle prenotazioni/ acquisti effettuati, la gestione dei reclami e la guida nell’uso del tool gestionale per i clienti. Questi ultimi potrebbero aver bisogno di aiuto sul pagamento, sulle modifiche o sulla cancellazione del loro ordine Nello svolgimento delle loro attività utilizzeranno il telefono per interagire con clienti e il pc per la risoluzione delle problematiche, la gestione dei ticket e il controllo delle attività. Stiamo cercando candidati che abbiano voglia di mettersi in gioco e che siano pronti a gestire lo stress e situazioni di difficoltà per il cliente. Un ottimo uso del pc è fondamentale per le attività di back office quotidiane da gestire. Problem solving e flessibilità sono un valore aggiunto, così come la conoscenza della lingua inglese che sarà richiesta per la gestione di mail e chat o inserimento dati a gestionale. NECESSARIA LA CONOSCENZA DELLA LINGUA SPAGNOLA ALMENO LIVELLO C1. Preferibile esperienza anche breve nel settore del customer care, a contatto con i clienti non solo telefonico ma anche face to face. Ti offriamo un percorso di formazione gratuito e rimborsato prima dell’inizio del contratto DAL 6/05 per poter essere autonomo e preparato nella gestione delle attività, da frequentare da remoto, da casa in tutta sicurezza. Ti offriamo un ambiente di lavoro stimolante, dinamico e in forte espansione. Il contratto iniziale sarà di circa 1 mese di prova più proroghe di lunga durata. I turni di lavoro andranno nella fascia tra le 8 e le 22 (con flessibilità su tutta la fascia oraria), il contratto è part time 20 da Lunedi a domenica. L’attività si svolgerà presso la nostra azienda cliente in zona facilmente raggiungibile con i mezzi pubblici. I candidati ambosessi (L.903/77) sono invitati a leggere l'informativa privacy Regolamento (UE) 2016/679 Aut. Min. Prot. N. 1207 - SG del 16/12/2004

Customer Service Representative JOB DESCRIPTION Job Purpose The CSR is directly interfacing the Customer after the delivery of the product. He/She is the initial point of contact for any operative issue, answering Customerâ€(TM)s questions and providing technical assistance. At any Customer request, the CSR initiates and/or implements corrective actions as needed, in a timely manner, in order to ensure that an excellent standard of service and a high level of Customer satisfaction is achieved and maintained. He/She is responsible to monitor and coordinate the support internal activities so they are rightly addressed, acting as a liaison figure among the hubs. CSR specific duties may vary according to the different type of contract/service provided to the Customer, anyway the key responsibilities al listed hereinafter. Organisation Key Responsibilities - Ensure the reliability of the training device. - Receive, process and verify the accuracy of the Customer reports (issues) and requests through the organization internal mainframe systems (e.g. Support WebPortal). - Plan and hold â€~On-siteâ€(TM) intervention, whether can be aimed to monitor the system status or to carry out maintenance operations. - Schedule and hold periodic meetings with the Customer (involving other areas) in order to gather feedback on the provided services and products and to assure the Customer needs are fulfilled. - Evaluate the priority of important and urgent tasks. - Produce, update and validate documents such as Technical Manuals, periodic reports and summaries. - Review the Customer and Service requirements for the support solutions. - Provide Training Courses and Rollout sessions to Customer personnel (e.g. instructor pilots, technicians) to properly operate and maintain the system after the handover. - Evaluates the project risks in order to carry out all the actions to mitigate the impacts. - Participate and provide expertise to improve the design development of new products, to increase the reliability and maintainability to better meet the Customer needs and expectations. - Evaluate the initial Spare Parts stock and review any possible changes in terms of amount and items according to the obsolescence status and/or other training requirements.

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system. Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. Temporary contract is offered. The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Ricercamy.com, the new recruiting company founded with the aim to rewrite the standards of the sector in Italy, is seeking a: CUSTOMER SERVICE SPECIALIST Our client, Getinge Italia, a company operating in the medtech sector, has commissioned us to research a figure of CUSTOMER SERVICE SPECIALIST. Job Purpose: the CSS is the Customer reference point being responsible for order management – from incoming order to invoicing – ensuring satisfaction through timely product delivery. Key Duties and responsibilities: Order management in the ERP system (SAP) Knowledge of goods handling systems (MB51, MB04, MMBE) Sending of purchase orders to vendors (intercompany or third parties) Delivery time monitoring interacting with vendors (by e mail, calls) Monitoring and managing deliveries to the customer. Sales orders invoices creation and support in solving e-invoicing issues. Support to finance department for solving issues linked to purchase orders and sales orders. Support to the Customer Service Manager for the monthly Net Sales forecast. Manage any product return process following the reverse process from customer to the warehouse. Skills: Excellent knowledge of SAP Good english, written and spoken Strong phone contact handling skills and active listening Familiar with CRM systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize and manage time effectively Adaptability Ability to Work Under Pressure Positive Attitude Languages: Native Italian speaker and fluent in English. MEMBERSHIP IN PROTECTED CATEGORIES WILL BE PREFERENTIAL Temporary contract is offered (3 months) The position is open to both men and women (L. 903/77 e L. 125/91). “Ricercamy Srl is in possession of open-ended ministerial authorization n°39/0000225 granted by the Ministry of Labor and of PS in accordance with D. Lgs. 276/03”

Dear friends, here is the Job Offer for you with the great career perspectives in Greece. Our Customer is looking for the Customer/Technical Service Advisor; you will be working in a call center of International Company (responding to phone calls, chats, emails). Not sales, support only. It might be technical helpdesk or customer service, depending on your skills. EU citizens only Requirements: Native or fluent Arabic, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Polish, Spanish, Japanese or Turkish Speaker and your English level is min. B1-B2. Conditions: • Paid relocation (flight and 2 weeks of accommodation + support in finding a flat and full administrative support); • Long-term contract 12 month with prolongation; • Health insurance; • Possibilities of professional development and career growth. The salary in Athens is 1100 gross Euro/month in 14 payments (12 months x1100 + 2 extra payments full salaries = 15400/year) + up to 200-250 Euro/month performance bonus + additional extra payments on monthly basis or single payments (around 250Euro/month depending on the project), additional extra payments for working on weekends or extra hours + health insurance. Taxes to be deducted: 23-24% The salary is above the average for this country. Small studio flat may cost 200-300 e/month, shared flat 150-250 Euro/month. 3-4 weeks paid training provided, in Athens. Starting dates: ongoing, let me know when you are available. All interviews held via phone and Skype. If you are interested please send me your CV in English and MS Word indicating -your date of birth - your citizenship (EU citizens only) - your skype ID (please create one) - studies and work experience (especially in customer service if you have any) - your languages level - please put in email subject "Greece/ Language / your name". At TalentsSpace1@gmail.com

Descrizione Are you always the local guide, restaurant-picker and hotel connoisseur in your friend circle? Is traveling in your blood? Feels like you and Majorel should have a talk! Is traveling what makes you talk? And on top of that, you love to help people out? Let’s combine spirits and join our team as a travel and tourism success agent! Who we are: We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands. We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients. We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. Your Responsibilities: •Providing superb support the way you would want to be treated during your vacation! •Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner •Be aware of current traveling destinations and holiday trends •Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls) Your profile: •Excellent communication skills & high focus on customer satisfaction •Excellent language skills (at least C1) in Italian and English, both spoken and written •Customer service-orientated and a high focus on customer satisfaction •Strong administration and organization skills •Keen eye for detail to ensure high accuracy •Very good PC skills •Availability to work on shifts •Team work •A previous experience in Customer Service or similar business is a plus (B2B) Our offer: •Starting paid training path •Continuous improvement and product training •Modern and multinational working environment at an attractive location in Milan with good public transport connection •Excellent reputation as responsible employer •Welcoming and inclusive environment •Shift system (from Monday to Sunday from 7am to 11 pm; festivities included) •Work is performed in our facilities and in teleworking •Belonging to a great international company where you will constantly be learning

Would you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction and infrastructure industry? Broadhaven Construction Ltd. is an innovative and dynamic construction company based in Edgware, Greater London. We carry out design, engineering, property builds/maintenance and installation works across London, southern England and throughout the UK. Job brief: Broadhaven Construction is looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Job Description: *Ensure accuracy of all customer details and all communication is correctly recorded *Manage escalations effectively and promptly *Engage the customer from when contracts are exchanged *Provide administrative support for the Department Responding to all customer communication *Gather site/sales paperwork *Liaise between sub-contractors and the division to ensure maintenance requests are carried out *Check invoices and forward for payment. *Arrange contract charges where necessary. *Be responsible for the final quality inspection of the project before it is handed over to the customer putting into place prior to the handover any remedial action that is required *Taking ownership of customers issues and following problems through to resolution Qualifications: *Proficiency in English *Strong client-facing and communication skills *It is essential that you come from a Construction background whether it be main build or homes. *You will have to be engaged with both internal and external customers. *Excellent knowledge of management methods and techniques *Working knowledge of customer service software, databases and tools *Awareness of industry’s latest technology trends and applications *Ability to think strategically and to lead *Advanced troubleshooting and multi-tasking skills *Customer service orientation There is an attractive remuneration package on offer for the right candidate not forgetting to mention outstanding career progression. If you share our value of doing what you say you will, to the best of your ability, every time, we want to hear from you.

Be Part of it This client is a fast growing global player in the fashion industry. Having started as a start up in 2008 this company is now employing 1500 people in 11 cities around the world! What's even better they are still growing. Currently this company is recruiting for innovators in the popular coastal city Porto in Portugal.  Your Challenge You will be responsible for supporting the health of the partner ecosystem, that means you ill be strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization. You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the client's partner community of the best luxury boutiques and brands. Your tasks will include:  •  Be the main person of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities); •  Support partners with speed, quality and service on every communication channel; •  Oversee operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues; •  Liaise with internal departments to ensure that top notch service is delivered to all internal and external customers; •  Identify best practices and help establish process standards that guarantee consistency and efficiency at scale; •  Enhance partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations; • Advocate the partner in the organization to drive value for the partner ecosystem Your Resume •  Fluent in Italian and English  •  B2B experience  •  self motivated •  Result-orientated •  Eye for detail  •  Problem Solver •  Ability to work in a fast paced environment  •  IT - Savy •  Good command of MS Office Up for the Adventure?  Don't hesitate and contact us today if you think you have what it needs! 

Take this chance and APPLY NOW! Travel and Discover Greece! Moreover, you will be learning Greek and experience Greek music, taste great comfort food and visit their beautiful sights. Don’t forget about their sandy beaches with crystal clear blue water and beautiful landscapes. Start a new career and join international team in Athens. What does this role hold for you? • Solving customers queries by phone or emails • Provide excellent level of customer services • Maintain strong professional relationships with all clients and customers • Reporting to team managers or team supervisor The ideal candidate • Fluent Italian • Good English • Very good knowledge of computers • Good technical skills and familiar with new technologies • Desire to start fresh and move to Athens, Greece • Enjoy talking with people by phone and emails • Candidate must have European nationality • Able to work in fast-pace and competitive atmosphere Always a plus • Attention to detail • A strong ability to multi-task • Nice attitude, sunny disposition Benefits • Excellent Salary • Monthly performance bonus • 2 Extra salaries paid per year • Training provided (Paid) • Free Greek language courses • Extra payment for Sundays or Bank holidays • Extra payment for overtime • Interactive activities: team-building, excursions, themed parties • On-site canteen • International working environment Extra Benefits • Paid flight ticket • Taxi transfer from the airport • 2 weeks hotel accommodation (breakfast included) • Assistance in finding a place of residence. DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.